Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 732 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 732 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kevin was very comprehensive throughout and professional. We look forward to the receipt of documentation for our new insurance.”

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Posted 6 years ago

“Very helpful, courteous and provided me with all the information without hesitation.”

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Posted 6 years ago

“Excellent thank you”

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Posted 6 years ago

“I have renewed my insurance with yourself because of my adviser each year he rings me to remind me when my policy is due, he has done this because I asked him. Very nice man. I hope he is still there in 2020”

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Posted 6 years ago

“Called the help line to make an enquiry. The lady I spoke to was very helpful and explained all the details i needed to know. I would have no hesitation in recommending this company.”

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Posted 6 years ago

“The web site did not work properly and the annual fee (£139) was taken out of my bank account prior to any confirmation that you were willing to provide the service to me. Took me 2 phone calls to resolve and your response to the phone calls was in both cases "we'll get someone to call you back". You have not yet provided any physical (boiler service) assistance to me as yet but I do hope this will be more effective/efficient than your website and call handling services.”

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Posted 6 years ago

I'm sorry to hear you experienced problems with the website. The site was recently re-designed and we did experience some minor teething problems. It is now fully functioning.

Posted 6 years ago

“Wouldnt deal with company again. Very quick to take my money but not so quick to return it when I cancelled the next day. Took three weeks of chasing to get it back.”

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Posted 6 years ago

I apologise profusely for any problems you may have experienced. If you can let me have your name and account number I will look into this. Thank you.

Posted 6 years ago

“Good plain English website, simple to get za quote and prices very competitive. Experience to date excellent but the proof of the cover will be in the response to and result of any claims. So far so good. Thank you”

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Posted 6 years ago

“I completed the ‘order process’ but didn’t receive any email of confirmation from you. A couple of days later you take a significant amount of money from my account. Just as I’m about to call and complain an email comes through. The email looks dodgy but has my cover details attached. Highly recommend you do not take people’s money before sending them details of their cover.”

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Posted 6 years ago

Dear Ms Fulford. I apologise for the delay with your policy documents - I will investigate as to why this happened. The system is set up to automatically dispatch customers' documentation and I don't know why this did not occur in this instance. Regards, Simon.

Posted 6 years ago

“Only just got insurance but are competitive price wise and was easy to deal with. Hopefully I won't have to see how they react in a claim situation”

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Posted 6 years ago

“Very efficient.”

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Posted 6 years ago

“Kevin explained everything fully to me and was very polite . I had no problems setting up the policy which I understood.”

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Posted 6 years ago

“Not in a position to comment yet as only just taken out the policy. Can only comment after the year isout.”

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Posted 6 years ago

“I cancelled my direct debit.i don't won't insurance with you”

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Posted 6 years ago

“The man I spoon to was very helpful excellent customer service”

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Posted 6 years ago

“Only just purchased”

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Posted 6 years ago

“Excellent service, quick and easy. Kevin explained all available options to me and within 10min I had a cover that I needed. Thank you. Dom”

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Posted 6 years ago

“I can’t write much as I have only just taken out a policy so don’t know how everything works at the moment.”

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Posted 6 years ago

“the adviser was very helpful and provided excellent service today.”

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Posted 6 years ago

“Pravin was very helpful and polite. He explained everything thoroughly and didn’t mind when I asked if he could repeat what he had told me. The insurance is cheaper than my other insurance and that can only be a good thing.”

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Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 732 reviews