Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.28

4.3 Rating 749 Reviews

83 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 749 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Smart Cover Insurance 1 star review on 26th October 2025

Amber Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have renewed my insurance with yourself because of my adviser each year he rings me to remind me when my policy is due, he has done this because I asked him. Very nice man. I hope he is still there in 2020”

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Posted 7 years ago

“Called the help line to make an enquiry. The lady I spoke to was very helpful and explained all the details i needed to know. I would have no hesitation in recommending this company.”

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Posted 7 years ago

“The web site did not work properly and the annual fee (£139) was taken out of my bank account prior to any confirmation that you were willing to provide the service to me. Took me 2 phone calls to resolve and your response to the phone calls was in both cases "we'll get someone to call you back". You have not yet provided any physical (boiler service) assistance to me as yet but I do hope this will be more effective/efficient than your website and call handling services.”

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Posted 7 years ago

I'm sorry to hear you experienced problems with the website. The site was recently re-designed and we did experience some minor teething problems. It is now fully functioning.

Posted 7 years ago

“Wouldnt deal with company again. Very quick to take my money but not so quick to return it when I cancelled the next day. Took three weeks of chasing to get it back.”

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Posted 7 years ago

I apologise profusely for any problems you may have experienced. If you can let me have your name and account number I will look into this. Thank you.

Posted 7 years ago

“Good plain English website, simple to get za quote and prices very competitive. Experience to date excellent but the proof of the cover will be in the response to and result of any claims. So far so good. Thank you”

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Posted 7 years ago

“I completed the ‘order process’ but didn’t receive any email of confirmation from you. A couple of days later you take a significant amount of money from my account. Just as I’m about to call and complain an email comes through. The email looks dodgy but has my cover details attached. Highly recommend you do not take people’s money before sending them details of their cover.”

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Posted 7 years ago

Dear Ms Fulford. I apologise for the delay with your policy documents - I will investigate as to why this happened. The system is set up to automatically dispatch customers' documentation and I don't know why this did not occur in this instance. Regards, Simon.

Posted 7 years ago

“Only just got insurance but are competitive price wise and was easy to deal with. Hopefully I won't have to see how they react in a claim situation”

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Posted 7 years ago

“Very efficient.”

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Posted 7 years ago

“Kevin explained everything fully to me and was very polite . I had no problems setting up the policy which I understood.”

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Posted 7 years ago

“Not in a position to comment yet as only just taken out the policy. Can only comment after the year isout.”

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Posted 7 years ago

“I cancelled my direct debit.i don't won't insurance with you”

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Posted 7 years ago

“The man I spoon to was very helpful excellent customer service”

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Posted 7 years ago

“Only just purchased”

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Posted 7 years ago

“Excellent service, quick and easy. Kevin explained all available options to me and within 10min I had a cover that I needed. Thank you. Dom”

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Posted 7 years ago

“I can’t write much as I have only just taken out a policy so don’t know how everything works at the moment.”

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Posted 7 years ago

“the adviser was very helpful and provided excellent service today.”

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Posted 7 years ago

“Pravin was very helpful and polite. He explained everything thoroughly and didn’t mind when I asked if he could repeat what he had told me. The insurance is cheaper than my other insurance and that can only be a good thing.”

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Posted 7 years ago

“I purchased cover for my washing machine as my last insurers were becoming quite lapse with their service and my premiums kept rising. However i have not received confirmation or documentation for my cover with yourselves - i would have rated higher if i was a full customer, i would like this confirmed please”

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Posted 7 years ago

Dear Mrs Wren. I apologise for the delay in you receiving your documentation. I have spoken to Customer Services who are looking into this and we hope to have the problem resolved as soon as possible. Regards, Simon.

Posted 7 years ago

“Pravin was very polite and helpful He helped me explore payment options and the cover II Needed He fully explained cancellation rights and explained the cover I was very pleased with the conversation and subsequent outcome I have been in a similar role myself for major bank and I would rate his telephone ability as 10”

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Posted 7 years ago

“After signing up a week ago, I’m yet to receive me documents?”

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Posted 7 years ago

Dear Mr Kirkman. I will look into this and get back to you. I apologise for any inconvenience this may have caused. Regards, Simon.

Posted 7 years ago

Dear Mr Kirkman. I have contacted Customer Services who tell me they will get your policy off to you via post first thing tomorrow morning. Apologies again for the delay. Regards, Simon

Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 749 reviews