Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 732 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 732 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased cover for my washing machine as my last insurers were becoming quite lapse with their service and my premiums kept rising. However i have not received confirmation or documentation for my cover with yourselves - i would have rated higher if i was a full customer, i would like this confirmed please”

Helpful Report

Posted 6 years ago

Dear Mrs Wren. I apologise for the delay in you receiving your documentation. I have spoken to Customer Services who are looking into this and we hope to have the problem resolved as soon as possible. Regards, Simon.

Posted 6 years ago

“Pravin was very polite and helpful He helped me explore payment options and the cover II Needed He fully explained cancellation rights and explained the cover I was very pleased with the conversation and subsequent outcome I have been in a similar role myself for major bank and I would rate his telephone ability as 10”

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Posted 6 years ago

“After signing up a week ago, I’m yet to receive me documents?”

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Posted 6 years ago

Dear Mr Kirkman. I will look into this and get back to you. I apologise for any inconvenience this may have caused. Regards, Simon.

Posted 6 years ago

Dear Mr Kirkman. I have contacted Customer Services who tell me they will get your policy off to you via post first thing tomorrow morning. Apologies again for the delay. Regards, Simon

Posted 6 years ago

“Very competitive price. Cancelled my previous home emergency plan and replaced it with this. I hope it is as good as it sounds! Phone agent very good and patient.”

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Posted 6 years ago

“I have had a policy for 2 weeks No email to confirm as suggested once I had paid for it Still no paperwork and 8 minutes to get through to talk to someone about my policy Girl I spoke to was very nice but very disappointed so far And I have to make another call to find out where my paperwork is so I can book my Service”

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Posted 6 years ago

I apologise profusely for the problems you have experienced. If you could send your policy number and details to enquiries@smart-cover.co.uk I will personally investigate your problem. Regards, Simon.

Posted 6 years ago

“The operator, Pravin was very efficient and friendly which made the setting up of my account both an easy and a positive experience. Many thanks”

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Posted 6 years ago

“I was very happy with the service I got Mrs atwal”

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Posted 6 years ago

“i had a very delightful service experience with KM. please keep it up”

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Posted 6 years ago

“As a new customer I can't rate service but Pravin was great in helping me insure my appliances.”

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Posted 6 years ago

“I cancelled my cover as I found a cheaper deal”

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Posted 6 years ago

“Just took out cover for 5 appliances very good service from Pravin on the telephone. Just hope if I ever need to get an engineer out service is just as good”

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Posted 6 years ago

“Representative was extremely helpful and informative”

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Posted 6 years ago

“Staff very friendly, easy to talk to made it a very easy process was a pleasure to talk to. Kevin more top man”

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Posted 6 years ago

“Pravin patiently guided us through purchase of the emergency cover insurance. Of course he was helped enormously by the product being extremely competitive.”

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Posted 6 years ago

“Very very good”

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Posted 6 years ago

“Low prices can lump all insurances into 1 including devices”

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Posted 6 years ago

“Pravin was excellent. He explained everything clearly. I would have no hesitation in recommending your company on the strength of his dealings with me.”

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Posted 6 years ago

“Cancelled policy before it started but they still tried to take the first direct debit - luckily I spotted it before payment was taken!”

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Posted 6 years ago

“Kevin was very helpful and took time to help”

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Posted 6 years ago

“Thank Pravin for his help - very thorough and friendly too”

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Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 732 reviews