Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 734 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 734 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Smart Cover Insurance 4 star review on 6th August 2025

Priyanka Arnold

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The call was answered promptly. The staff was extremely helpful and answered all my questions and talked me through process.”

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Posted 7 years ago

“the person was help full and told me all about the insurance”

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Posted 7 years ago

“A month later and two phone calls, I'm still waiting for my insurance documents to come through the post. Took the money quick enough though. Perhaps someone could get it sorted as I am a new customer and first impressions are very important.”

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Posted 7 years ago

Dear Mr Smith. I apologise sincerely for this. I have forwarded your complaint to the Customer Services department and will ensure your policy documents are sent out immediately.

Posted 7 years ago

“Easy to access web site, simple step by step process and quick response to e-mail account to confirm cover.”

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Posted 7 years ago

“Excellent customer service and very helpful.”

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Posted 7 years ago

“So far so good. :) Happy with the service if had from them. :)”

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Posted 7 years ago

“Great deal great service well explained to”

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Posted 7 years ago

“Rubbish, try to con you! Tell you one thing and when it comes to it they tell you something else”

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Posted 7 years ago

Dear Customer, Our policy doesn't cover existing faults and there will be an excess fee if you make a claim with in the cooling off period. we enforce this policy in order to avoid fraudulent claims and keep the policy premium competitive enough to our customers. Please contact us immediately if you are dissatisfied with any other reasons , as we always take consumers complaints very seriously and we would like to have an opportunity to address your issue.

Posted 7 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.

Posted 7 years ago

“Still waiting for my insurance policy”

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Posted 7 years ago

I'm very sorry that you have experienced a delay in receiving your policy documents. I will ensure this is rectified immediately.

Posted 7 years ago

“The sales man was very polite and very informative, making it easy to understand the policy.”

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Posted 7 years ago

“The staff gave the information in a way that was easy to understand and follow.”

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Posted 7 years ago

“Very quick telephone call back, well trained operative called Bradley was very thorough and helpful. We are considering using you for other cover. Well done.”

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Posted 7 years ago

“Great to find an insurance to cover all this, and so easy to set up.”

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Posted 7 years ago

“Smart Cover offered me Cover for 8 appliances at a very good and affordable price, I would recommend them and their helpful staff”

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Posted 7 years ago

“Friendly and helpful very polite staff member”

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Posted 7 years ago

“Knowledgeable contact who explained everything clearly and who did not try to sell me something I did not want. Cover provided was adequate for my needs”

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Posted 7 years ago

“Just received excellent telephone service from Smart Cover. Brilliant price. May transfer all my policies to them if they live up to expectations. Unable to grade them above a 3 star as I have yet to experience their technical support. I’m a little concerned after reading some very negative reviews which I didn’t read until after I paid in full. Said they have been around for 15yrs yet their reviews only go back 1 year. Let’s hope I won’t be disappointed. Watch this space.”

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Posted 7 years ago

“Spoke with Hannah this morning who was very helpful. Took out household appliances cover, boiler and emergency cover. Price is competative and fair.”

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Posted 7 years ago

“Kevin mole dealt with my questions very efficiently and politely so thank you to him”

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Posted 7 years ago

“Good value for money and the adviser was very helpful.”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 734 reviews