Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 734 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 734 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Smart Cover Insurance 4 star review on 6th August 2025

Priyanka Arnold

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just taken out the insurance so fingers crossed I get the service I had when taking out the policy”

Helpful Report

Posted 7 years ago

“The operator was very polite and answered my questions quite knowledgeable. As a new customer I felt this was the arbinger of good service . I now await the promised mail to see if all was now covered when I pay and date of start.”

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Posted 7 years ago

“Fair price, easy service and knowledgeable customer service staff.”

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Posted 7 years ago

“The service we received today was excellent”

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Posted 7 years ago

“Good prices Hannah good customer care”

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Posted 7 years ago

“Hanna was very helpful and with understanding customer service.”

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Posted 7 years ago

“I have just covered a few appliances and spoke to Bradley who was very helpful and polite.I was guided as where to find serial numbers etc on appliances and very happy with price given. Would def recommend, i found it quick and easy to set up the extended warranties i needed.”

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Posted 7 years ago

“Excellent customer service. Praveen rang me again like I asked him to, he reminded me that the policy was ready for renewal. Brilliant”

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Posted 7 years ago

“first time smart cover customer. the policy seems to be good value for money compared to other companies.”

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Posted 7 years ago

“Have always been with Domestic and General, but because they didn't up hold to a price they quoted to me for 5 items in March, I decided to leave. Smart cover came up on the come up so I have gone with you. Bradley was extremely helpful and the process was pain free.”

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Posted 7 years ago

“The telephone service provided by Ethan was very good and the price quoted very competitive.”

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Posted 7 years ago

“It is very cheap cover and very helpful terms and conditions and I am very keen to get this insurance”

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Posted 7 years ago

“The young man called Bradley was most helpful and I have arranged cover for my kitchen equipment at a reasonable cost.”

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Posted 7 years ago

“The gentleman that I spoke to was very helpful and friendly the sevice I received was great plus not having me cover for my items at the time made me look around for ins cover I found smart cover to b the one I went for”

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Posted 7 years ago

“Absolute joke of a service! They say they will call you back but never do!! When you call them to lodge a complaint they say all managers are in a meeting and cannot be interrupted. Staff have no customer service skills whatsoever.”

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Posted 7 years ago

I'm sorry you experienced difficulties. It appears that you reported a leak under the bath. The plumber went to the job and found that the issue had already been resolved. The bath required a new washer and was only leaking when the bath was full. This would not have been covered.

Posted 6 years ago

“Customer service is brilliant. I spoke to Pravin via phone call and he was so helpful, informative and clear. He ensured I understood everything in regards to the policy & gave me enough time to ask any questions. Thanks so much Pravin. Very grateful for your support.”

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Posted 7 years ago

“Well our washing machine is insured which gives a self assurance, and I hope we don’t have to claim.”

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Posted 7 years ago

“I've only just started with you I need to get intouch has my condensed dryer the water bottle is not collecting the water”

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Posted 7 years ago

“Bradley answered the call very politely! He explained how the insurance worked and i asked him if any paperwork was to follow which he said yes to! I had first gone on the chat after explaining what my enquiry was and thats when Bradley called back straight away! Thankyou Bradley you gave 5* service!”

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Posted 7 years ago

“Fast online quote and documents sent to me within a few days . Very good competitive price and a lot more cover for a lot less then the other two big company’s I got a quote from .”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 734 reviews