Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.29

4.3 Rating 728 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 728 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service”

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Posted 7 years ago

“Good range of service for reasonable price”

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Posted 7 years ago

“As I,m a new customer, I cannot give a valid opinion of your insurance, but the price seems very competitive compared to my current provider, and hopefully will be arranging further multiple cover for the remainder of my appliances, in March when the existing cover expires. My answer to the initial question was solely based on the excellent customer service I received when you finally contacted me. The person who answered all my questions in a polite , friendly, and constructive manner, giving me options which I hadn't considered was called Pravin. I initially tried to contact you as your item box on your online website does not contain a electric hob (induction in my case) or a extractor fan, which I wanted to insure. I even tried your web chat,speaking to Natalie , but she could not help me.Finally, the phone number 03333449559 ,given as a helpline on your website does not help things as this as I was told ,was not a customer service contact number, and passed my request to anther department Mr S Austin..”

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Posted 7 years ago

“Pravin was very courteous and helpful and explained the Policy clearly and concisely. I look forward to receiving the Policy Documents in due course.”

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Posted 7 years ago

“Saj was very helpful, polite and patient”

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Posted 7 years ago

“Really impressed with the sales team-they were polite helpful and very pleasant. - Great package offers for home appliances Overall it's a good start with Smart Cover.”

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Posted 7 years ago

“I've been with Smart cover for a couple of years now and unfortunately have had to make a couple of claims for damaged iphones, the perils of having teenagers!! The claims process is fast and efficient and I've had both a repaired screen and a replacement refurbished handset (which I have to say looked brand new!) and couldn't be happier with the service I've received on each occasion. I would thoroughly recommend Smart Cover to anyone wanting good quality mobile phone cover for a very reasonable price”

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Posted 7 years ago

“You covered my tv. It had recently finished the insurance that came with the tv. I now have peace if mind.”

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Posted 7 years ago

“They are definitely the most competitively priced. And better than D&G. Happy to with my decision to switch over from d&g”

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Posted 7 years ago

“Brilliant and efficient service!! They resolved my claim in a very smooth and efficient manner.”

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Posted 7 years ago

“Very quick and easy to claim, I am with Smart Cover for the last 3 years.”

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Posted 7 years ago

“Great Insurance cover available online but the premium gone by a small margin this year and when they offered a cheaper package cover more items compared to the one I had last year. Apparently just like the car Insurance Due to the high number of fraudulent claims the premium has gone up with single item cover. I must say the claims was quick and easy and repaired the Mobile phone last November without any paperwork as I was with smart cover for the last 2 years.”

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Posted 7 years ago

“1) Price difference from my British Gas quote was amazing 2) I was recommended you by StaffBenefits.co.uk as I'm an NHS employee - so I was happy that they had recommended you. 3) Your Customer Services Dept asked your Sales Team to call mer within 10 mins - they did! 4) Sales rep was a charming man and very keen to take all info from me and offered good price - 11 months paid for 12 months cover as paid up front 5) Sales Rep gave me time and was very confident in his advice. 6) I ALSO SAVED £395 from not using British Gas!!!! VERY HAPPY!!”

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Posted 7 years ago

“Easy to complete and affordable”

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Posted 7 years ago

“Returned my enquiry call promptly, had all the information I required and made a reasonable offer that I accepted.”

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Posted 7 years ago

“Being an oap this was very good”

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Posted 7 years ago

“Great company to deal with, I would recommend smart cover to anyone else who is looking to insure their gadgets or home appliance. This is the third year I am renewing my cover with smart cover, great price and quick claim turn around.”

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Posted 7 years ago

Pleased to hear you're happy with the policy.

Posted 7 years ago

“Insuring my product which is 3 years old, old cover just ran out I’ve still got the receipt. Thanks You”

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Posted 7 years ago

“Hi tamika you are a good to help but I'm happy with you but I'm not happy with your people service claim department make me really angry after five month Jasmine said the phone is can't repair just because of i did not mention to u bit of water gone in the phone when I spoken to you what did I say to You I can't even remember now what ever happen I told you phone was fell out from my hand before the full fell out from my kids and then second time with me from my hand phone is damaged you are insurance people you should cover we didn't lie to you guys as I said before My husband fill the form and I mentioned to you one of colic but you guys not understand anything I told jasmin I had a baby I was very ill my husband going backward and forward I had to C-section and he looking after kids if Little big mistake he did not mention the water his not his fault we had too much going on that time operation kids I had a new baby is too much for us and after a five month you guys saying phone cannot repair is a very very disappointed be honest I'm not happy with everything things I talk about I was happy somebody deal sometime quick my problem but this time it took five month and end of the day she said we cannot repair it before we send it back to you which is quite hurt .. I mentioned to you my friend I go very good insurance company and they very good price but now I will never recommend anybody to you guys I got big family friend ... tamika now you so need to check my dishwasher I'm not happy with the dishwasher I will send you the picture ..deal one by one after thing ... & thank you so much you chase then then jasmin rang me and told me all that and she said she going to pass the claim to the senior so I waiting for that call anyway you are brilliant you try your best but it is up to then thank you tamika ....”

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Posted 7 years ago

“better deal than what British Gas is able to offer, but yet to see if the service is hood and prompt.”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 728 reviews