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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 21st April 2024

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smarTours 4 star review on 1st April 2024

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being contracted out, the tour was not as good as when conducted by sarTours personnel. The tour guide did not go the extra mile. The float trip was a loser. Walking up the steep, muddy bank with no steps or hand rails was dangerous. Past trips with smarTours have been great.”

Posted 4 years ago

Hi Joan, We're sorry that your recent trip to Costa Rica didn't live up to your other experiences with smarTours and please know we've made updates to our Costa Rica itinerary. Thank you for sharing your feedback with us as it's feedback from travelers like you that helps us ensure our tours are once-in-a-lifetime experiences. We hope to see you again soon! The smarTours Team

Posted 2 years ago

“Hotels, flights & buses were great. Very good value! The local guides could have been better. Singapore’s was a substitute and she struggled with time management and control of the group. Our Bali guide let some people talk him into stopping at McDonalds and at KFC so they could get food!!! Service was so slow and the entire bus had to wait for them. It added an hour and a half to the end of the trip!!! Our Bangkok and Hong Kong guides were excellent!”

Posted 4 years ago

Hi Vivian, Thank you for your honest feedback and please know we'll keep your comments in mind as we look at our future tours. We're glad that the hotels, flights, and buses were all great and we hope you'll consider traveling with us again soon! The smarTours Team

Posted 2 years ago

“The customer service people on the phone were not helpful most of the time and did NOT call back when they said they would. I would have given a lower review if it wasn't for our tour guide, Marcelo who was awesome. I would most likely not use SmarTours again or recommend them.”

Posted 4 years ago

Hello Janet, Thank you for your honest feedback. We're sorry that our customer service team didn't meet your expectations, and we are working to rebuild our team so that we can provide our travelers with the service they expect. We're glad you had a great experience with your tour guide and we hope you'll consider traveling with us again in the future. The smarTours Team

Posted 2 years ago

“Our trip was to Costa Rica in Dec. Tour guide/drive were outstanding as was the size of our group. Loved the itinerary. Would rate as overall Very Good except the last night at our Hotel (After we had completed our written evaluation and turned it in) my wife had over 30 bites from bed bugs during the night that still haven't healed in over a month. She notified the front desk on our departure and our tour guide and provided a photo of the bites to tour guide. She also wrote to Smartours but did not receive any response.”

Posted 4 years ago

Hello John, We're very sorry to hear that our team didn't adequately respond to the issue at the hotel. We have updated our itinerary and are no longer using that hotel, and are working to improve communication and response both in-destination and with our team in the U.S. to ensure that travelers like you do receive an adequate response when something goes wrong. Thank you for your honest feedback and know that it's travelers like you who help us refine our programs so we can offer once-in-a-lifetime experiences. We're happy to hear that your guide and driver were outstanding and that you loved your group. We hope you'll travel with us again in the future. The smarTours Team

Posted 2 years ago

“Gide was very good and knowledgeable, provided a lot of information and care. Overall it was a good tour.”

Posted 4 years ago

Thank you for your feedback, Tatiana! We hope to see you again soon! The smarTours Team

Posted 2 years ago

“several issues I will write to smarTours direct. No suitcase delivery to our rooms in New Zealand. No reimbursement for the Queenstown by night with Skyline Dinner - $68 US or $95 NZ. Walking to this place in the rain when other groups had been bussed. Sydney day cruise was substituted for a lesser trip -.. $40 US or $45 A to 39 A. Overall the trip was great, the tour guides were very informative. Mark was especially helpful to us. I would like feedback on this survey.”

Posted 4 years ago

“A traveler gets a lot for their money”

Posted 4 years ago

“This was our second trip with smarTours. First one was to India. Great itinerary and EXCELLENT tour guide. We did not like that some of the "optional excursions", which were so important, were not just included as part of the package. Also, the tipping of the local guides and drivers gets annoying and expensive.”

Posted 4 years ago

“We recently completed at round-the-world tour and found the hotel, flights, and local guides to be good; however, two of the guides were not very good (one was alternatively rushing and delaying us and one was not informative); some of the excursions were a waste of time (e.g., shopping in Cairo and a river trip in Bangkok); and the stop in Fiji was not worth the time due to the lack of things to do, the location of the hotel, and limited helpfulness of the guide.”

Posted 4 years ago

“Pre departure information lacked details regarding flights and CORRECT luggage information despite many attempts to obtain information from you. Including tour guide during Hurtigruten cruise portion of trip was unnecessary. This is not a complaint against our tour guide Albano as he was overall excellent.”

Posted 4 years ago

“Some pre-trip information was lacking. My family members used a different travel company for this trip and received their information in a much more timely fashion. We appreciated and valued Albano during the city and cruise components of the trip, but the need for someone full-time on cruise may be too much, especially with such a small group.”

Posted 4 years ago

“I enjoyed the tour. I thought the tour guide was first rate. I was a bit disappointed in the lack of meals, as well as the additional "optional" tours.”

Posted 4 years ago

“Office very unhelpful. Everyone got name tag except me.”

Posted 4 years ago

“1) we did not have assigned sits for all flights until we checked in at Airports. 2) When we arrived to the hotel in Bali - Holiday Inn Resort Bali Benoa Hotel the rooms were not ready. We wait about 2 hours to get the room.”

Posted 4 years ago

“Patricia was our guide. She was incredible. While on the buses she would talk about local culture, history and sites. Help us when we went off by ourselves on free times. One of our local guides in Rome was an art historian. Her love of the art she was showing us was obvious. Made the experience so much more enjoyable. Only complaint is inability getting itinerary sooner that 2 weeks before leaving. Having it would have helped in planning free time.”

Posted 4 years ago

“For the most part this was a successful tour. However, I would have liked slightly better hotels and less free time. Most other tours that we saw gave out hats, bags, or other items with their logo. I would have liked something, and it's good advertising for the company.”

Posted 4 years ago

“As always, the hotels and the guides were fantastic. The group was interesting, diverse and fun. Columbia itself presented some challenges- the rain, the difficulty getting from one site to some others. Some of us felt that we spent too much time in the coffee region and too little in Medellin. Also too little planned activity in the evenings.”

Posted 4 years ago

“The Croatia and Slovenia Itinerary was basically good and overall I enjoyed the trip (Could skip the caves and stay in Lubijana instead of the coastal resort) The tour guide was efficient, but unengaged. Bus driver was great. The primary issue I had with the tour were too many sights crammed in and the meals. There were no included dinners that were not in a hotel. The optional cruise with dinner was inferior and was the most expensive. The last night's dinner was listed on the itinerary as being at a famous Dubrovnik restaurant. Not only was it at the hotel, it was inferior to every other meal we had (white bread, canned green beans etc.) Left a bad taste. Would rather have no dinner than a misrepresented bad dinner. I would definitely pay a little more for a more authentic experience with some included meals not in hotel. Not sure if I will use Smartours again because of the last night's insulting dinner.”

Posted 4 years ago

“Guide was knowledgeable, but could have been more attentive to the special needs e.g.dietary , difficult terrain, etc. of members of the group, me included. Trip was well organized and comprehensive.”

Posted 4 years ago

“Overall, I really enjoyed the tour. My guide, "Bonita", was fantastic! Very knowledgeable and very passionate about her adopted country. Local guides were also good. Most hotels were very nice, esp one in Delhi. One in Jaipur, not as nice. Enjoyed dinner with local family. Some of the logistics were difficult. Smartours should work on transfers as some flight times made the travel more difficult. The other negative would be that there were 2 couples traveling together in our group who were loud, rude, and obnoxious. They made it difficult to hear our guide as they were always talking amongst themselves while she was trying to speak. They demanded to be catered to without regard to other guests needs and wishes. It would have been more enjoyable if this foursome had not been on the tour. I would recommend SmarTours to my friends.”

Posted 4 years ago

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smarTours is rated 4.4 based on 1,658 reviews