smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.43

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 29th April 2024

Pascale G

smarTours 4 star review on 23rd April 2024

Arthur W

smarTours 5 star review on 21st April 2024

Irene C

721

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a very poorly planned and poorly organized tour. We were given an unnecessarily large amount of free time with virtually no guidance on how to navigate on our own or suggestions of local museums, restaurants, affordable shopping areas, bus routes, etc. Particularly in Rome: SmarTours should have known that the first Sunday of the month was a no-fee day for Rome's major tourist attractions. Instead, we were left to flounder around on our own the entire Sunday, and four major sites were crammed into Monday, our last day in Rome. Rome was crowded with tourists, which made the tour even more unpleasant. I chose October assuming the major tourist season was past. I would have appreciated a warning from SmarTours. Because we were left on own a lot, I ended up walking a lot more than I anticipated that the regular tourist season has been expanded for some cities in Europe. I would have made another choice. I came home deeply exhausted and disappointed in my experience of Italy. I no longer have confidence in SmarTours. If you can do so badly in familiar places, I wonder how you will manage in less traveled areas. I will not sign up for another SmarTours tour, and I will not recommend your company to others.”

Helpful Report

Posted 5 years ago

smarTours is rated 4.4 based on 1,658 reviews