smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A summary statement would be this trip was anything but enjoyable. It was overcrowded (38 people on a bus, we were always waiting for someone), long lines every where we went, zero leisure time between daily events and hotels. Arrive Athens after 13+hrs travel time, we don't go to hotel as claimed because rooms aren't available until late afternoon, 1700 we arrive. Next day we board ship after 4+hrs waiting in line. Now our group has expanded to some 1800+ and lines are proportionate along with poor food quality. Finally off ship and in bus after another 4+ hr. wait. Then bus on to hotel again arriving late afternoon, which will be the format for next several days, 0600 wakeup, bags in hall 0700, depart 0800. return late. Finally Athens a partial day free then the next day breakfast (a box at 0300) depart 0330 for 16+hrs”

Helpful Report

Posted 6 years ago

“I would not recommend SmarTours to anyone. Their communication is horrible. You don't find out your exact itinerary until 10 days before you leave. And of course it is an itinerary from hell with 2 am wake up calls for 5 am flights. We would arrive at our destination for the day too tired to really process anything. When we complained to our tour manager, she said "you can sleep when you are home." The whole trip was mismanage. We would wake up early to get somewhere and then sit on the bus for 40 minutes in the parking lot while she lectured us about what we were going to see, and only give us an hour to see it! Everyone (and I mean EVERYONE) on our trip also got sick. Which means we were taken to places to eat that were not good for american bellies. I'm a very seasoned traveler. I've been to over 50 countries and usually do 3 international trips a year. So trust me when I say, save your money and go with another tour group. I would give smarTours no stars if that was an option.”

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Posted 6 years ago

“Egypt was great, Smartours ruiened it. After flying to Egypt they allowed us only 3 hours of sleep in 72 hours as they required a 12:00 AM wake up call for the next day. Several people got sick and could not attend planned activities. There was also no reliable schedule they could be used to plan our free time. We also had two days that without any activiites or reliable agenda in Luxor. This was a very experienced group of travelers. Several people had traveled numerous times with SmarTours. They all agreed that SmarTours quality had deteriorated and would not use them again.”

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Posted 6 years ago

“My wife and I were very unhappy with the way Smartours handled our tour of Israel/Jordan. We can speak to several things that were untruths that were told to us from Smartours representative Nora.”

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Posted 6 years ago

Hi Russell - we're sorry you were unhappy with your trip to Israel. Please email us at info@smartours.com with specific concerns and we'll do our best to address them.

Posted 6 years ago

“The “Best of Spain” was the worst. Tour date October 6,2018. The group had 39 people. Too large for our inept guide. In Seville our guide left the microphone for our whisperers on the bus that was not used. Most of the morning guided tour was therefore not guided. These were important sites with no information. She scolded the group each morning about being on time even if we were all there on time. She could not keep track of who decided not to join the group for individual activities. This caused further frustration. The trip promised the Lion Courtyard during our visit to the Alhambra. That did not happen. Very disappointing. The trip intinerary said our guide would give us recommendations for restaurants. When asked she told us she would not make any recommendations because she did not know what we would like. This added to our frustrations the group never jelled. We are seasoned travelers. We know what to expect and this wasn’t it. Shame on you SmarTours. I would like a call from someone in management to discuss this further.”

Helpful Report

Posted 6 years ago

“This was a very poorly planned and poorly organized tour. We were given an unnecessarily large amount of free time with virtually no guidance on how to navigate on our own or suggestions of local museums, restaurants, affordable shopping areas, bus routes, etc. Particularly in Rome: SmarTours should have known that the first Sunday of the month was a no-fee day for Rome's major tourist attractions. Instead, we were left to flounder around on our own the entire Sunday, and four major sites were crammed into Monday, our last day in Rome. Rome was crowded with tourists, which made the tour even more unpleasant. I chose October assuming the major tourist season was past. I would have appreciated a warning from SmarTours. Because we were left on own a lot, I ended up walking a lot more than I anticipated that the regular tourist season has been expanded for some cities in Europe. I would have made another choice. I came home deeply exhausted and disappointed in my experience of Italy. I no longer have confidence in SmarTours. If you can do so badly in familiar places, I wonder how you will manage in less traveled areas. I will not sign up for another SmarTours tour, and I will not recommend your company to others.”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews