smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our SmarTours trip to South Africa was outstanding. It was a first smarTour we had taken and we would definitely take another one. Our tour guide, Jeremy Poole, was organized, knowledgable, and did a great job leading our group, keeping everyone on time, including every aspect of the tour possible while giving us good usable knowledge about the country, its history, and its complexity. The size of the group was good and we thoroughly enjoyed our experience and felt that we saw and learned a lot.”

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Posted 6 years ago

“The tour itself was good however we had more free time than any tour that I have ever been on before and we had no access to the guide at that time as he was off site. We do not have International cell Service. Mohammed did not recommend the optional in Aba Dhabi. The optional in Dubai was one of the highlight and I think it should have been made inclusive of the tour. Our Cuba tour was outstanding with smart tours and we are planning on going to Ireland in July”

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Posted 6 years ago

“Enrique our tour guide was fantastic . He has a passion for educating his clients about Peru . Our tour of 6 adults were delighted with his care . Smart Tours got us to see all the important places in Peru . Food and accommodation were great too”

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Posted 6 years ago

“A fabulous tour. Travel Director Fabian Guzman was an exceptional guide. He is a 5+.”

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Posted 6 years ago

“We had a great trip to Abu Dhabi and Dubai. We enjoyed seeing the beautiful mosque and new Louvre Museum. Dinner in the Emirates Palace was good. Dubai was awesome. The city was amazing.oman trio was relaxing. My husband had a successful fly fishing trip in Dubai. He caught Queenfish. I took a side trip to Jumeriah. It was nice to see where average people lived. The museum was informative. A good trip done by Smartours.”

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Posted 6 years ago

“Max, the guide in Thailand, was amazing. Very knowledgeable and accommodating. He had every answer and took care of every problem. I loved our tours. They were great”

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Posted 6 years ago

“Our trip to Egypt with Smart Tours was great. We traveled with a terrific group of well traveled people ranging in age from the 20s to the 80s! I'd be happy to see any one of them at any future trip. The accommodations were all very good and we were well taken care of by attentive but not overbearing staff. Our guide Tarek was really great. He was passionate about the beauty of the incredible ancient sites of Egypt. There is a concern about safety in Egypt and between the tour company and the tourism department in Egypt we felt safe at all times, with a security agent with us in addition to the guide and also the government provides police escort for the bus. In addition, my husband developed a respiratory bug about 2 weeks before our trip and was sure he was on the mend before our trip, but about a week into it took a turn for the worse. We were so grateful to Smart Tours for the attention they gave him. He was taken to a clinic and was accompanied throughout the appointment with a doctor who took an X-ray, blood test and administered antibiotics and then monitored for the next 2 days with a nurse coming to check on him even. We really appreciated the attentive health care. My only criticism of the way the tour is set up is the tipping situation. I like tipping those people like the guide who was with us the entire trip and driver who was our main driver. I felt that it got a little confusing when we had a different driver for just a day or had the security agent on the bus. I would like those incidental tips to be added to the cost of the trip up front so there wasn't the constant small tipping we did on those days. Overall, I would be confident to reccomend Smart Tours and to travel again with them myself and I want to thank you for this great experience!”

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Posted 6 years ago

“The trip to Egypt was one of the best tours I have traveled with Smartours. This was my sixth tour and everything was great. I was not concerned with safety what so ever. Our guides were terrific especially Eric. The people of Egypt are very warm and very polite. Exception the vendors, but nothing is perfect. Prepare to tip a lot, but it is not much compared to other places. The weather was cold in Egypt so wear a coat . Just an amazing trip. Go for it.”

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Posted 6 years ago

“Again, my smarTours trip was wonderful! Every aspect of the trip, the Tour Director, the hotels, the food, and of course the sites were truly outstanding! I will continue to participate in these tours as they are great value and provide excellent service.”

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Posted 6 years ago

“. The tour required waking up early in the mornings which did not give enough time to rest and sleep on most of the days.”

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Posted 6 years ago

“Going to Antarctica was the best trip I have ever taken. Smartours arranged a perfect tour. There is not a single thing that went wrong. Everything about it was excellent ! I thoroughly enjoyed every moment of it. Great job Smartours !!! - Ken Jackson”

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Posted 6 years ago

“Our tour of Thailand was fabulous. We saw so much and had such a wide variety of experiences. Our tour guide, Nok, was the best!”

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Posted 6 years ago

“Very nice tour. The tour leader was very nice and so were the local guides.”

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Posted 6 years ago

“The guide was very friendly and accommodating. The tour was well organized. It’s unfortunate that we couldn’t see the Northern lights.”

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Posted 6 years ago

“I have truly enjoyed this trip to Dubai and Abu Dhabi. It was well planned and organized with a knowledgeable tour guide, Tareq. The hotels were spacious, beautiful, comfortable, and well located in these cities. The food was delicious and there was enough for all of us. The tours and cruises were properly designed to teach our visitors about the cultural and social history of the UAE., and they were informative and full of invaluable historical facts about the people of the UAE. Thanks for a great time, and I am presently encouraging my family and friends to travel with your tours in the future.”

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Posted 6 years ago

“Everything went very well on my trip to Antarctica. The ship was and crew were exceptional. Transportation was well arranged. The best was our guide, Nickolas Patti. He did a wonderful job! He was helpful, informative and kind. He took great care of us and made us feel safe and secure. Our group was small and friendly. We had no problems at all. The trip was well organized and I recommend Nickolas highly as a tour guide. We have taken over 10 trips with Smartours and he was the BEST.”

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Posted 6 years ago

“This was my first time travelling with SmarTours and I was delighted. The trip to Egypt was simply amazing. It was a non-stop whirlwind adventure. We had a wonderful guide, Mrs. Sahar Hammad who was with us during the entire 10 days taking us from the Pyramids in Gaza, to the cruise on the Nile river, to the tombs in the Valley of the Kings and the Valley of the Queens in Luxor. Mrs. Hammad is a most experienced guide who not only knows the tour routes but brought the history of Egypt's' great civilization to life through personal anecdotes. I would recommend this trip with Mrs. Hammad as your guide if you can get her. I would love to visit again.”

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Posted 6 years ago

“Terrific ! Egypt--great, helpful, knowledgeable guide. I saw everything I wanted to see. Food and hotels were wonderful !”

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Posted 6 years ago

“Fantastic experience. Would be nice to go to the national park in Ushuaia before getting on the las charter flight. Really enjoyed the Hurtigruten expedition”

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Posted 6 years ago

“Tour director was just ok. She was very organized and punctual. She lacked empathy to the clients it seems and not very focused on catering to them. Given the $ amount spent on this trip it seems as though she could have done better and put forward more effort towards making our experience more enjoyable.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews