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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 21st April 2024

smarTours 5 star review on 21st April 2024

smarTours 5 star review on 18th April 2024

smarTours 5 star review on 13th April 2024

smarTours 5 star review on 13th April 2024

smarTours 5 star review on 8th April 2024

smarTours 5 star review on 7th April 2024

715

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great trip in India & Nepal and we'd like to thank our tour guide Gagan for all his insight and guidance. Future trips - remove some of the Hindu temples, particularly the new one in Delhi that's more like Disneyworld. Remove the carpet and scarf shopping spot in Delhi. Add - some museums or other interesting sites in Dehli. Add - a real Indian cooking experience Add - something educational and interesting about Bollywood plus a Bollywood movie night (with English subtitles). It would also be helpful to raise the price of the trip $20 or $30 pp to cover tips and other group incidentals. Give this money to the tour guide so he / she can handle these transactions. We had to collect a kitty of money to cover these small expenses..”

Posted 4 years ago

Hello Helen, Thank you for your detailed feedback. We rely on feedback like yours to refine our tours as we create future departures. We're happy to hear you had a great trip with Gagan as your tour director! We hope you'll join us on another tour soon! The smarTours Team

Posted 2 years ago

“Excellent tour guides, especially David and Gustavo. Unfortunately, we had a jerk within our tour group who should be banned from taking any further smarTours trips--a classic "Ugly American." Dennis offended many throughout the trip and even personally threatened David. Dennis made the trip uncomfortable for everyone. We have traveled worldwide in more than 30 groups during our lifetimes and Dennis is by far the worst we have ever experienced. David and Gustavo handled Dennis in the best manner possible. In general, they were very accommodating, professional, and knowledgeable.”

Posted 4 years ago

Thank you for your compliments to David and Gustavo. We're very sorry that another traveler negatively impacted your tour experience. We appreciate your candid feedback and in addition to looking into the situation further, we are exploring ways to ensure that these types of situations are avoided as much as possible as we too value not only your experience on tour but the experiences of our guides and drivers. We hope you'll consider traveling with us again as the world opens up! The smarTours Team

Posted 2 years ago

“The Tour Guide, Gagan, is a Real Keeper. He is a wise & gentle Tiger!”

Posted 4 years ago

Thank you for your kind words about Gagan! We're so happy you enjoyed your tour and hope you'll join us again soon! The smarTours Team

Posted 2 years ago

“Very organized. Great tour guide. Will travel again with Smart Tours”

Posted 4 years ago

Thank you for your kind words, Trish! We're so happy you enjoyed your trip and hope to see you again soon! The smarTours Team

Posted 2 years ago

“Our guides were wonderful. I would make one recommendation to improve this trip. Take a one hour flight from Medellin to Cartagena instead of a LONG bus ride.”

Posted 4 years ago

Hello Eleanor, Thank you for your feedback! We have made updates to our Colombia tour and appreciate your candid comments. We're so happy to hear you had wonderful guides and enjoyed your trip. We hope you'll join us on another adventure soon! The smarTours Team

Posted 2 years ago

“Egypt was great. Great itinerary, great hotels. And really really really great tour guide”

Posted 4 years ago

Thank you for your kind comments, Karen! We hope you'll join us on another once-in-a-lifetime trip again in the future!

Posted 2 years ago

“Fabulous trip with David, a very special guide and several excellent local guides.”

Posted 4 years ago

“A well organized tour with an amazing guide.”

Posted 4 years ago

Thank you for your kind feedback! We hope to see you again soon!

Posted 2 years ago

“Unbelievable value! Best group of people with whom I have EVER traveled!!! Wonderful guide!”

Posted 4 years ago

We're so thrilled you enjoyed your trip! Thanks for your kind words and we hope to see you again soon!

Posted 2 years ago

“Excellent leader, good size group (14), very good to excellent hotels, a real perspective of India and Nepal, could have fewer temples and a couple more museums on Indian culture, society and history.”

Posted 4 years ago

Hello George, Thank you for your feedback and we'll keep your comments in mind regarding the visited sites. We're so pleased you had a great trip to India and Nepal and we hope you'll join us again soon! Ths smarTours Team

Posted 2 years ago

“Loved our tour of Colombia. Excellent tour director and local guides. Accommodations were all 4 or 5 star. Colombian people were very welcoming. Daily itineraries were well thought out and very informative. I would definitely recommend this trip to anyone interested in learning the history of Colombia.”

Posted 4 years ago

Thank you for your feedback! We're so pleased to hear you enjoyed your tour of Colombia and we hope you'll travel with us again soon!

Posted 2 years ago

“Trip was well paced and great knowledgeable tour guides. Only issue we had is our returning flight was cancelled on the last day causing us to miss our connecting flight so we had to buy an expensive last minute flight and were not reimbursed.”

Posted 4 years ago

“I was on the tour of Thailand and Ankor Wat from January 13-30,2020. Our guide, Nok, shared her wonderful country with us and made sure we saw and experienced everything. She took care of every detail. We sampled snacks she brought on the bus and besides sharing interesting facts with us, she had a wonderful sense of humor. All hotels and breakfast buffets were were very good to excellent. Some highlights were the Elephant reserve and cooking school. Our three days with Sochearn in Cambodia were also filled with interesting sights and information. The hotel and staff there are excellent as is the buffet breakfast and other meals at the Rice Kitchen. I also want to thank SmarTours for rerouting us for the trip home on the 30th. Our group had contacted the travel department because of the Coronovirus. We didn't want to have a seven hour layover in Shanghai, so we were rerouted through Qatar just before we checked in at the airport. Nok and Kesara stayed with us to help with the last minute change until all of us went to the gate. They both, along with SmarTours went above and beyond to make sure we got home safely! Thank you for a wonderful trip and experience.!!!”

Posted 4 years ago

Hello Terri, Thank you for your detailed feedback! We're so pleased you enjoyed your Thailand and Cambodia tour and that the elephant reserve and cooking school were highlights! We hope to see you again soon! The smarTours Team

Posted 2 years ago

“An outstanding experience! Had the tour finished after the New Zealand leg, we still would have felt as though we had gotten our money's worth. Adrian in NZ and Mark in Australia were wonderful. Very knowledgeable and helpful in organizing optional tours, transportation and in some instances tours not even offered by SmarTours. We were with a great group and we really felt like a team! One suggestion might be to offer a round of golf (Queenstown in NZ and/or Cairns in Australia) as a possible option. Very reasonably priced and relatively easy access. We were fortunate enough to do this on our own but a lot of folks said they would have enjoyed the opportunity as well. So, great job SmarTours! This was our second tour with you and we'll be back!”

smarTours 5 star review on 17th February 2020

Posted 4 years ago

Hello Brian, Thank you for your feedback! We're glad you enjoyed your trip and had a great experience with Adrian and Mark. Thank you for your suggestion about offering golf to future travelers on this tour. We'll be sure to keep this recommendation in mind as we look to our future departures! We hope to see you again soon, The smarTours Team

Posted 2 years ago

“The Customer Service was not very responsive to our questions, particularly as we had taken a Land Tour only. In Cambodia, we had multiple visits to different temples the first day & was very tiring. Some visits could have been done on the second day. The tour director in Thailand was very good.”

Posted 4 years ago

Thank you for your feedback! We're happy to hear that your experience in Thailand was very good but we're sorry for any frustration with our customer service team's response times. As we look to rebuild our business and expand our team, we hope to restore the levels of service you've come to expect from smarTours! We hope you'll consider traveling with us again in the future. The smarTours Team

Posted 2 years ago

“Extremely enjoyable and very well run. We have been on trips that were much more expensive but not run as well as this trip. Special thanks to our guide Fernando who was exceptional. He was organized, informative and delightful to be with. He was also extremely attentive to the needs of the individuals on the trip. Alice Bock”

Posted 4 years ago

Thank you for your kind words, Alice! We're so pleased that Fernando was an exceptional tour director and that everything went smoothly on your trip. We hope you'll join us on another once-in-a-lifetime adventure soon! The smarTours Team

Posted 2 years ago

“The trip to South Africa proved to be even more than I expected. The country is amazing and our guide, Jeremy Poole, was excellent. Can't praise him enough. Unfortunately I became ill and had to spend one night in a hospital. I am now hoping that your insurance company does the right thing. One suggestion.....do tell all future travelers to this country that they read a book called KAFFIR BOY....AN AUTOBIOGRAPHY BY MARK MATHABANE.”

Posted 4 years ago

Hi Lola, We're so happy to hear that your trip exceeded your expectations and thank you for your reading recommendation! We're sorry to hear you became ill and hope you had a swift recovery. As the world opens up, we hope you'll join us on another bucket list adventure! The smarTours Team

Posted 2 years ago

“My wife and I had a very good time in Thailand and Cambodia. We were there January 13-30, 2020. Both tour guides in each country were excellent! A nd very accommodating. MANY THANKS to Smartours and much gratitude for getting our group re-routed home to avoid getting near the corona virus outbreak in China! I will recommend Smartours to all our friends and will also plan another trip with you in the future!! Yay SMARTOURS!!!”

Posted 4 years ago

Hello Paul, Thank you for your feedback. We're so happy that you enjoyed your tour of Thailand and Cambodia and that you had such excellent guides! We hope to see you again soon! The smarTours Team

Posted 2 years ago

“Carlos was the best guide!!! Itinerary was excellent..hotels ok except Cartagena hotel...very unsatisfactory..staff did not speak English...location terrible.. breakfast unappealing...day bus trip to Medellin very long and uncomfortable... We did enjoy the trip despite the above...PS we booked boat trip to Rosario islands through concierge at Cartagena hotel...Trip was terrible...Boat broke down twice...once going to islands and then again on return...very frightening as we had to transfer to new boat both times on water...we asked hotel to request refund and have emailed three times for a response...no answer... Thank you for asking for our opinion.”

Posted 4 years ago

Thank you, Marian, for your feedback. We're thrilled you had a great time with Carlos and enjoyed the itinerary. We've noted your feedback about the hotels including the services booked through the Cartagena hotel and have made updates to our Colombia program! The smarTours Team

Posted 2 years ago

“Except for the return flight on a 767 Latam flight, this was a wonderful trip in all ways.”

smarTours 5 star review on 13th February 2020

Posted 4 years ago

Hi Esther, Thank you for the feedback about your trip and the return flight. We're glad you had a great tour experience and will revisit our options for the return flight on future departures. We hope you'll join us on another adventure soon! The smarTours Team

Posted 2 years ago

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smarTours is rated 4.4 based on 1,658 reviews