Smeg Reviews

"Bought a new hob in March 2021 and it failed 3 times. The last failure was just outside the warranty period but smeg agreed to change the unit after I paid 50% of the cost as a \"gesture of goodwill\". They then sent me a replacement with one zone less and I had to cut my worktop to install it. Cut a long story short if you think a \u00a3600 hob should last a little more than 2.5 years do not buy a smeg."

"7 year old expensive range cooker, burnt out PCB. SMEG don't stock spares - they say 2 weeks but still no guarantee that they will arrive from Italy.\r\nThis is appallingly bad after sales service for a supposedly top of the range cooker.\r\nBad enough that it failed but I've never had to wait two weeks for spares on any machine as far as I recall, including Italian makes.\r\nHave to buy a standby as can't not have a cooker for 2 weeks or longer, with Christmas approaching."

"I don't write negative posts as a rule, however this has to be said. We purchased a Smeg fridge freezer in 2019 at a cost of \u00a31,500.00. When it was delivered the two front feet were missing and the bolts dug into, and gauged our brand new oak floor badly. We then noticed the G was missing from the Smeg on the fridge door and there was a large deep scratch in the same door. There was also what appeared to be dried blood on the inner door trays. Whoever had made this appliance was clearly having a bad day. The Smeg engineer came out with two feet and a replacement upper fridge door some weeks later. When I questioned the amount of faults in one appliance, he informed me that only 1 in 1500 appliances are quality control checked. \r\nWe chose a Smeg fridge freezer because it looked stylish and wrongly assumed because of the cost, the quality would be good.\r\n New fridge door and feet fitted, we were happy, however a few months ago we noticed that the lower, original freezer door had turned yellow, whilst the upper, replacement fridge door was still white. A few of our friends said did you know your fridge and freezer doors don't match, we did. \r\nWe contacted Smeg customer services on numerous occasions, to no avail, eventually I wrote to the CEO and received a reply from the customer service supervisor advising me that all emails go via her as if, how dare I go to the CEO. The correspndence has been going on for some time now, mainly because no one ever gets back to you and when they eventually do, the reply is unsatisfactory. We were informed that as the appliance was out of warranty, we could buy two more doors for \u00a3625.26 with 10% off, however there was a risk that these doors would not match in colour and there wold be no refund, or purchase another appliance under contribution\/exchange for \u00a3916.30. Neither option seems fair, as firstly if they cannot garantee the new doors would match, why didn't they change both doors in the first place, so we had doors from the same batch that wouldn't age or discolour differently and secondly, were we to take the second option and buy another appliance, we would have paid \u00a32,500.00 for a fridge freezer when ours is only a couple of years old and immaculate apart from one yellow and one white door. \r\nI can't influence what people do, but I can share my own experience and hopefully make people think before they buy a Smeg applaince."

"Smeg customer service is the worst out of all brands. The lack of technical support for any issues that occur is an embarrassment. Staff have little to no product knowledge. All they want to do is push an expensive engineer at your expense to visit your home. The engineers labelled as smeg approved but no backing from smeg if there are problems or concerns.\r\n\r\nSmeg could not even talk about basic trouble shooting that is printed in their own manuals.\r\n\r\nDo not buy Smeg. Overpriced products and parts with cheap customer Sevice and values.\r\n\r\nFYI I have over \u00a35000 worth of Smeg appliances from a new build house. Smeg offered me no support or confidence to fix a basic microwave fault."

"smeg bm93bl cooker the glass in the main oven does not stay in it a pain when tying to cook been out 3 times now to fix still not done"

"HORRIBLE CUSTOMER SERVICE!! OUR FREE RANGE COOKER IS COVERED FULLY WITH RUST AND THEY DON\u2019T DO ANYTHING ABOUT IT!!!! THEY SAY IT IS BECAUSE OF GRASE?! WHAT KIND OF GREASE WOULD MAKE A OVEN FULLY PEELED AND COVERED BY RUST? WE ARE NOT COOK\u0130NG OUR FOOD WITH MACHINE OIL!! THEY LITERALLY TREAT YOU LIKE YOU DON\u2019T KNOW ANYTHING. EVEN THEIR ENGINEER SAID THEY HAVE LOTS PF FAULTY FREE RANGE COOKER IN THIS MODEL. BUT STILL NOT ACCEPTONG THEIR POOR QUALITY AND NOT ACTING PROFESSIONAL!! DON\u2019T EVER WASTE YOUR MONEY JUST FOR ITS LOOK VERY POOR QUALITY AND FAULTY PRODUCTS! WE HAD ISSUES WITH SMEG KETTLE AND TOASTERS TOO! REGRETING EVERY PENNY I SPENT FOR THEM!!!"

"HORRIBLE CUSTOMER SERVICE!! OUR FREE RANGE COOKER IS COVERED FULLY WITH RUST AND THEY DON\u2019T DO ANYTHING ABOUT IT!!!! THEY SAY IT IS BECAUSE OF GRASE?! WHAT KIND OF GREASE WOULD MAKE A OVEN FULLY PEELED AND COVERED BY RUST? WE ARE NOT COOK\u0130NG OUR FOOD WITH MACHINE OIL!! THEY LITERALLY TREAT YOU LIKE YOU DON\u2019T KNOW ANYTHING. EVEN THEIR ENGINEER SAID THEY HAVE LOTS PF FAULTY FREE RANGE COOKER IN THIS MODEL. BUT STILL NOT ACCEPTONG THEIR POOR QUALITY AND NOT ACTING PROFESSIONAL!! DON\u2019T EVER WASTE YOUR MONEY JUST FOR ITS LOOK VERY POOR QUALITY AND FAULTY PRODUCTS! WE HAD ISSUES WITH SMEG KETTLE AND TOASTERS TOO! REGRETING EVERY PENNY I SPENT FOR THEM!!!"