“I have 5 different domino units in the low profile stainless steel range range. After very little use, on the induction hob both controls are faulty. Parts will be £260. 2 other units are also faulty inc the teppanyaki… parts to repair £850. Yes you read that right. Smeg used to be ok but quality is appalling.”
“Really bad service and despite trying to resolve my issues it’s taken 4 months to get a replacement oven. They were fully aware that I had elderly people in the properly but consistency didn’t take that on board. Spoke to 6 ppl over a period of 4 months and I had to keep in repeating myself. Products look beautiful but not built to let. Look at reviews on trust pilot”
“Please do not buy a Smeg appliance I purchased a cooker and kettle whitch only lasted a few weeks they would not replace and cooker was faulty parts did not fit and oven door handle has fallen off. I live on my own so it is not subject to any abuse. Do not be blinded by the name the appliances look good are highly overpriced and are not fit for purpose.”
“Bought a four slice toaster and a kettle which cost a small fortune, but sadly the quality of the product doesn’t match the price tag.
First I noticed that every time I turned the toaster on it tripped all the electrics in my kitchen - very annoying - then after one such incident the toaster became faulty as it would only toast one side of the bread.
With the kettle, the lovely enamel colour, which lets face it is the reason we buy Smeg, began blistering in several places and is slowly getting worse with the bubbles becoming larger every time the kettle is boiled.
Both of these faults appeared just outside of their guarantee period so there was nothing I could do about it.
Coincidence? Well from reading some of the very similar complaints on here, I don’t think so. It seems they are only supposed to last for their guarantee period and are then designed to go wrong so you have to replace them.
Replace them I will, but not with Smeg. Very disappointing, overpriced, poor quality products that aren’t made to last. Avoid.”
“Have range hood lights were not working Smeg repair over $200 then motor would not turn off Smeg quoted over $600 for repair replaced unit completely would not recommend Smeg as repairs are dearer than original unit”
“HORRIBLE CUSTOMER SERVICE!! OUR FREE RANGE COOKER IS COVERED FULLY WITH RUST AND THEY DON’T DO ANYTHING ABOUT IT!!!! THEY SAY IT IS BECAUSE OF GRASE?! WHAT KIND OF GREASE WOULD MAKE A OVEN FULLY PEELED AND COVERED BY RUST? WE ARE NOT COOKİNG OUR FOOD WITH MACHINE OIL!! THEY LITERALLY TREAT YOU LIKE YOU DON’T KNOW ANYTHING. EVEN THEIR ENGINEER SAID THEY HAVE LOTS PF FAULTY FREE RANGE COOKER IN THIS MODEL. BUT STILL NOT ACCEPTONG THEIR POOR QUALITY AND NOT ACTING PROFESSIONAL!! DON’T EVER WASTE YOUR MONEY JUST FOR ITS LOOK VERY POOR QUALITY AND FAULTY PRODUCTS! WE HAD ISSUES WITH SMEG KETTLE AND TOASTERS TOO! REGRETING EVERY PENNY I SPENT FOR THEM!!!”
“Bought Smeg dishwasher. DISD 12.
It lasted 5years and now I am told it needs a new program board.
My previous Bosch lasted 20+ years.
Tried to contact Smeg to express my disappointment and was passed from one Q to another with no response.
I would not recommend SMEG to anyone as their customer service is non existant.”
“Smeg is awesome - customer service amazing! So happy they replaced my coffeemaker extremely fast. Great product, great service. I’m a happy customer and will be making another purchases very soon. Thanks SMEG for being SO AWESOME :)”
“I bought a Fridge and Freezer in May 2018, happy to pay extra thinking I was buying a reliable product and I would be ok for a good 10 years (in theory). My fridge is now a freezer, so I thought contact SMEG and ask about possible cause and fix. They sent me a link to a back street shop whos reviews are even worse than what I am reading here. I wrote back to the service dept and asked if thisis an approved SMEG technicial and no response still. I cannot find a contact for complaints and to be honest it seems SMEG does not care. I will never buy or recommen this make to anyone”
“Yes I had trouble with my cooker The man came charged me ‘$165 dollars and said I would need so many parts I could buy a new cooker I wish I had brought a new cooker and I could have put $165 with the new cooker I felt so upset because when the man came I felt he was going to fix it Than when he charged me $165 dollars for just telling me I need new parts Very upset 🙏”
“SMEG South Africa appliance after short period glass coating. Sides chip so easily. So sad we purchased as a family over R100k hobs, stove, kettle for 2 families such disappointing quality.”
“Bought a Smeg toaster, not cheap, first both inside stopped working, so it only toasted on one side of your food, which i researched is a common fault and now we cannot use it at all unless we hold the lever down continually throughout toasting. Never again will i buy Smeg”
“I ordered a smeg milk frother on 11 December 2020 the colour was not the one my daughter wanted. I have been trying since them to get my money back (149.95) the item has been returned to smeg as yet I’m still waiting for my money I have sent so many emails which they do not reply to. Customer services are disgusting a. If you get Jessica sort It out well god help you she’s is the most incompetent person I have ever had to deal with., never replies to calls or emails tells lies all the time. Fails to read your emails and reply to them how the hell this person keeps her job is beyond me, she definitely needs training in customer services. I just hope eventually I get my refund, it is now 2 months and still nothing. Wish me luck.”
“Don't expect customer service from SMEG's parts and service department. Have sent daily emails (confirmed email address by SMEG with a name) regarding tap replacement parts. I've rang the help line number over a number of days, when you are in the queue for over 30 mins it cuts you off. Really poor, they clearly expect expensive items to be throw away. AVOID, tap only just out of warranty and their advisors can't respond to specific questions about replacement cartridges. I'd score zero if I could.”
“I would have given 0 stars if that was an option. I bought a microwave, an oven , a second oven and a warming drawer - the microwave door smashed when it closed after about 3 months and then the interior glass of the main oven shattered when running the self clean function. Fortunately I was in otherwise it could have started a fire. I will never purchase a Smeg product again, they are truly awful and in my experience they are dangerous. Avoid at all costs!!!!”
“Brilliant customer service! I reported a fault with my 2 year old kettle and within 5 minutes I had an email confirming a replacement was on its way, no quibble or questions. Thank you.”
“Delivered 29/10/20 Installed 10/12/20. Oven kept cutting out after 15 minutes after the same period you could restart for..... another 15 minutes. Chrustmas day sat in the kitchen from 6a.m.until 10a.m. To cook our turkey, bacon on the top cremated on a 'supposed' temperature of 175. Following day it would not work at all. Top oven would not work either. 2/01/2021 grill light stayed on for 2 seconds , grill does not work. Called vendor to arrange 'repair'. 5/01/2021 service engineer took the back off the cooker and found loose connections , two defective thermostats and one defective switch needed to enable functionality if the appliance. He said it would take a week to obtain parts from Italy. Called the vendor and explained the situation and that the appliance is not fit for purpose, as such I want it removed with a view to replacing it with another brand. Do yourself a favour do NOT by Smeg!”
“Bought £1500 fridge freezer broken coolant in under 3 years. Piece of junk. DO NOT BUY ANYTHING FROM THIS BRAND, all show no reliability.
Backed up from personal and other peoples experience.”
“I bought a dishwasher from Harvey Norman it was a smeg it didn’t work from the first day I bought it and neither company would replace it and it need a whole power board I’ve waited 5 week to get Harvey Norman to even get in touch with smeg and smeg will not even replace it so I’m waiting for it to be fixed which has been a month already never again will I deal with either company”
“The microwave oven door has a big rust patch. I sent photographs of our 2 year 4 month old oven along with proof of purchase and details of how I clean it and been told not their problem to sort it out. I had one microwave oven for fifteen years and never had anything like this. Neither of my ovens cook evenly either, I have to turn biscuit trays round to ensure all cooked. I like the look of SMEG products but will never purchase again. Was dubious reading reviews before bought so should have avoided then.
Took out insurance but they don’t cover rust...wonder why, maybe because common problem with SMEG”
