Snap Kitchen Reviews

Name: Snap Kitchen
Address: 9330 United Dr, STE 100,, Austin
Rating: 4.08

4.1 Rating 305 Reviews

74 %

of reviewers recommend Snap Kitchen

Company Reviews

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Phone:

833-798-1600

Email:

snapmktg@snapkitchen.com

Location:

9330 United Dr, STE 100,
Austin
78758

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Snap Kitchen 5 star review on 22nd June 2021

SANDRA DAUBERT

Snap Kitchen 5 star review on 25th April 2021

Electra

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good food, just not what I need. Too bad can't reach you to make it what I need. Judy Levy”

Helpful Report

Posted 3 years ago

“I’ve had 2 deliveries so far. 1st one the ice packs had melted and the actual meals were leaking out of their containers. It was a mess. Received a $40 coupon for future orders despite that one being over $100. 2nd order, all ice packs were melted and actually LEAKING the ice pack goo through the box. The meals also were broken up/ looked tossed around. I sent photos of this 2nd order and they were completely disregarded. I should’ve received a full refund. All of these issues would be remedied if you FROZE YOUR MEALS like the vast majority of other delivery companies do, obviously for many good reasons. Including allowing customers to thaw a few meals at a time as needbe. If I’m experiencing these issues before we’ve even reached the summer months I have little hope that I’ll be be able to continue with this company. Provide atleast the option to RECEIVE MEALS FROZEN.”

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Posted 3 years ago

“The foods good but it arrives with only 3 days before it expires on 10 of the 12 meals. Yes, I could probably eat all 10 in 3 days but that's not how it's supposed to work. Customer service will not respond to my emails.”

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Posted 3 years ago

“I tried to change my order but instead I got my prior order and was charged twice.”

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Posted 3 years ago

“I have had at least 5 weeks worth of meals with delayed delivery that had to be thrown away, very disappointing”

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Posted 3 years ago

“I have had at least 5 weeks worth of meals with delayed delivery that had to be thrown away, very disappointing”

Helpful Report

Posted 3 years ago

“I have had at least 5 weeks worth of meals with delayed delivery that had to be thrown away, very disappointing”

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Posted 3 years ago

“Your shipping service is not acceptable. 2 weeks of meals getting loat yet yall are quick to take my money. Your service reps are jaded, uncaring and robotic. I choose your service because I'm diabetic. It's not reliable. We had 2, 12 meal plans but had to cancel. Very upset.”

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Posted 3 years ago

“I've tried to cancel my orders several times&you keep billing me”

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Posted 3 years ago

“No guarantee you will get what you ordered. Website is unreliable. No phone support to resolve issues immediately. Only email. Food is good.”

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Posted 3 years ago

“My experience has been awful lately. I have not had my meals in over a month. Each week they just refund what was paid, but there is nothing extra done for the inconvenience.”

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Posted 3 years ago

Snap Kitchen is rated 4.1 based on 305 reviews