Snap Kitchen Reviews

Name: Snap Kitchen
Address: 9330 United Dr, STE 100,, Austin
Rating: 4.08

4.1 Rating 305 Reviews

74 %

of reviewers recommend Snap Kitchen

Company Reviews

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Phone:

833-798-1600

Email:

snapmktg@snapkitchen.com

Location:

9330 United Dr, STE 100,
Austin
78758

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Snap Kitchen 5 star review on 22nd June 2021

SANDRA DAUBERT

Snap Kitchen 5 star review on 25th April 2021

Electra

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food was not good. The Summer Cole Slaw was inedible. Won't be back.”

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Posted 6 months ago

“I recently ordered 12 meals but the delivery was a couple of days late. The gel packet had dissolved but the first meal was excellent but delivered on 9/9/2022 and was consumed by 9/11/2022 which was impossible to finish the 11 meals. The company credited my account and will try one more time.”

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Posted 1 year ago

“I will say the food for snap kitchen is very good. However, this company does not care about how it deals with its customers. A “glitch” on their end allowed a promo code to be applied, then on my following orders (where the code was to be applicable) was the. Removed and I was charged more. When I contacted customer service they refused to honor what was the price they had billed my on my original order. Then, they waited until I cancelled my subscription to “try” and offer a new promo code. The mangers don’t care, nor do they try to make the situation right….. Additionally, expect when your food gets delivered to have the packaging dripping, as the lids frequently do not stay on, so there will be drips all over your meals. Save your hard earned money and use a different service. The food is good, but not that good.”

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Posted 1 year ago

“I First shipment was delayed. Also the food was not refrigerated properly. Everything it was packed in was warm and melted. I asked about the with customer service twice before placing and order and they assured me it would be packed properly. Now no one from Snap will respond to my emails with photos. It’s been two days. DO NOT USE THEM!!”

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Posted 1 year ago

“I have only been subscribed for three weeks, the first two weeks were delivered on time. I am seeking a refund for the third week since I still have not received it and it was supposed to be delivered three days ago.”

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Posted 2 years ago

“Nothing right now. You apparently don’t respond to emails or phone messages left on your customer service line after not shipping an order for which you have been paid”

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Posted 2 years ago

“I did not receive my shipment last week. I contacted Snap kitchen about that and with a question about if I can switch my membership from a delivery service to pickup. I have not heard back about either issue.”

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Posted 2 years ago

“nothing. good luck trying to cancel this suscription. some food is good,”

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Posted 2 years ago

“Wrong food items, food arrived lukewarm, terrible time reaching customer service. Very disappointed.”

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Posted 2 years ago

“I didn’t receive my second meal package, but the payment was withdrawn.”

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Posted 2 years ago

“Not a whole lot.”

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Posted 2 years ago

“My order never showed up. The courier rescheduled the delivery 3 times and then said it was delivered, but it wasn't.”

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Posted 2 years ago

“Very poor. One of the worst customer service departments of any company. Every time I have an issue you disappear. I sent 4 emails recently trying to get in touch for my credit that you owe me yet never apply to my orders. I am cancelling my account and will just be charging you back since you refuse to respond or credit my account.”

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Posted 2 years ago

“Came damaged”

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Posted 2 years ago

“DAY LATE, ICE PACKS MELTED, LEFT OUT IN THE RAIN, MIDDLE LAYER ROOM TEMP! WHAT'S TO LOVE?”

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Posted 2 years ago

“My order that was supposed to arrive in June 3rd has not arrived.”

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Posted 2 years ago

“Order wasn’t delivered. Nobody will return my call or emails. Very disappointed.”

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Posted 2 years ago

“Order wasn’t delivered. Nobody will return my call or emails. Very disappointed.”

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Posted 2 years ago

“Went for the subscription box and it was never delivered. Contacted customer service and while they credited my account, they sent me the same shipping link I already had. Food never came. So I called a couple days later and was told my food wouldn’t be coming at all. Reliability is a huge factor when customers are budgeting for groceries and factor in the insane meal prices only to not have any food delivered.”

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Posted 2 years ago

“I’d give 0 stars if I could. Horrible service and customer service.”

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Posted 3 years ago

Snap Kitchen is rated 4.1 based on 305 reviews