“Product delivered did not match the advertised one and even varied from the box description. They refused any responsibility and would only accept it back as "unwanted" - incurring the 15% restocking fee and the cost of the return courier. Cheaper to just throw it away and never deal with them again.”
“Snatcher are the WORST SERVICE PROVIDER!
They have advertised shirts which on their website just to find out after paying over a R1000 that didn't have the sizes I have ordered.
Payment was made on the 8th of February 2021. By the 15th no parcel received. After many mails and phonecalls, they responded that they didn't have the items I purchased. After more than 14 mails a false promise was made that my money will be refunded into my account. That was promised on the 26 of February 2021. Today is the 1st of March 2021 and still no refund. Bhohale which is apparently the customs service representative just keep sending mails stating that "your bank details have been send to our accounting department" who is WHO EVER NOT DOING THEIR JOB!!
NEVER EVER WILL I EVEN THINK OF PURCHASING FROM SNATCHERS WHO JUST STEAL MONEY FROM THE PUBLIC WHO WORK HARD AND TRUSTED SNATCHERS. THIEFS THIEFS THIEFS
Violation of Act 14!!!”
“WORST ONLINE EXPERIENCE! Please do not waste your time or money on them. I bought a mop that broke after 8 weeks, their courier collected it, placed stickers all over the mop and now they have my broken mop and my money and refuse to refund me. I will never ever recommend them. They are a bunch of thieves!”
“I have received my order in about 2 weeks time, but the wax rollers I ordered melted on the outside where you are suppose to hold it and to make matters worse I burned my hand on the product.
The worst part is that I have been struggling to get snatcher to arrange pickup for the product. They promise pickup will be tomorrow and then no one shows. They waste your time and money and they do not care. Send numerous emails and phoned about 10 times and still all I have to show for it is a burned hand, wasted time, money and airtime.
Will not recommend or use Snatcher ever again.”
“Only received 6 sets of what was supposed to be a set of 8.
Feedback has dried up, wont recommend them or use them again.
Awaiting either the 2 missing items, or a refund.”