My email to Snatcher this morning: How does this make ANY sense!?! The order I placed SECOND on 25 Sept (containing TWO items, one of which is identical to the SINGLE and ONLY item in my FIRST order - placed on 15 Sept) is scheduled for delivery TODAY. However, the order I placed first (on 15 Sept) is allegedly going to be delivered TOMORROW when it SHOULD have been delivered within 7 to 10 days after I placed the order, meaning that I should already have received it (by 29 Sept at the latest), in which case I would have been at my specified delivery address (my work address) to receive the order. However, my first order was last updated on the 29th of Sept and is due for delivery AFTER my SECOND order which is somehow, miraculously scheduled to be delivered TODAY. This is ridiculous. And now you want me to pay extra to change my delivery address on account of a delay at Snatcher when nobody informed me of any delay on my order, so I assumed that delivery WOULD take place on/before 29 September, according to Snatcher's own delivery policy. I had NO reason to suspect otherwise. How should I have known that I should inform Snatcher "prior to dispatch" of a change of address when I had no reason to suspect that such a change would be necessary. You cannot penalise me for your error/poor communication/delay. And it makes absolutely no sense why there should be a delay on my order. There cannot be an issue with stock or product availability, since the very same item/product is apparently available to be delivered to me TODAY with my SECOND order. How then can said product not be available for my FIRST order to be delivered? The exact same product features in BOTH of my orders!!!! This is just unreal!!! Your response time to emails is also terrible. Your service is appalling. It is no wonder that your reviews and ratings are so abysmal. I shall certainly be adding to those poor reviews and ratings immediately in an effort to save others from this type of deplorable service. Please advise of the exact date and delivery address when and where I can now expect to receive my first order. I expect to receive my second order at my home address TODAY (according to the email and sms updates that I received this morning). I look forward to your delayed response - which I shall not hold my breath waiting for. Furious.