Snoozer Pet Products Reviews

4.7 Rating 1,373 Reviews
91 %
of reviewers recommend Snoozer Pet Products
4.7
Based on 1,373 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Snoozer Pet Reviews - 2020 Lil Piglet reviews Snoozer Pet Products
Read Snoozer Pet Products Reviews

About Snoozer Pet Products:

Snoozer was established in Greenville, South Carolina in 1985 with the intention of manufacturing and selling the finest dog beds, dog car seats, dog sofas and pet accessories in the industry. The same values that drove the establishment of the company then remain instilled in the company today. Snoozer is family owned and operated, and most of our products are sewn and assembled by hand here in the USA.

As we like to say, there’s not a single difference between a Snoozer and a dog bed off the shelf: there are several.

Quality and durability are sewn into every detail. You can see it in the made-to-order fabric. You can feel it in superior, resilient cushioning. You can even smell it in the cedar shavings that accompany our poly fill.

Other details aren’t as obvious, but they matter just as much. For instance, overlocked stitching hides rugged brass zippers. That’s because liners are made to be washer-friendly, just like our covers. When the time comes, you can replace the filling and make your Snoozer like new again, year in and year out.

Your pet is part of the family. We get that – because we feel exactly the same way. That’s why we think about how dogs behave. We watch how they age. And we manufacture dog beds and other products that are going to make both you and your dog happy for a long, long time.

We’ve made lots of customers happy over the years —and their owners too. Thousands of Snoozer customers have shared their love of Snoozer Products with us. Click here to see a gallery of Snoozer love!

Visit Website

Phone:

800-635-9755

Email:

websales@snoozerpetproducts.com

Location:

561 Bessie Road
Piedmont
29673

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They need to use less leading descriptions in their product names and descriptions.
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Posted 3 years ago
I don’t know if it’s the shipping company to blame rather than the manufacturer, but our car seat was all bent out of shape. I would really have liked it to be even but we had to try to mold the foam to fit the car seat cover. Still it works so keeping it!
Snoozer Pet Products 3 star review on 16th June 2020
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Posted 3 years ago
The bed was made nicely, good material, but I could not get my boxer to go under the 'cave' part of the bed. I had to cut it off or he would not use the bed. Although that may pertains to him personally, other dogs may experience this also. So the feedback i would give is make the opening larger and make it removable. So if someone's dog ends up not using it they can just zip it on / off.
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Posted 3 years ago
Love the Cozy Cave Bed. I'm on my 3rd one.
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Posted 3 years ago
Its a cute idea. But my mini dashchund cant really fit
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Posted 3 years ago
We ordered the large golf cart pet seat, and while the quality of the item is very good, the fit is incredibly odd. I’m not sure how this would be acceptable for anything other than a small toy-breed dog. I ended up giving this away and built a seat instead. It would be great if you guys expanded this product to include something for a medium/ large-sized dog.
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Posted 3 years ago
The basket is not stable, it wobbles from side to side even with the metal frame underneath, which is yet another concern, since it makes carrying the case later a problem and you could easily loose this flimsy metal piece, since it just slides in precariously with no firm attachment of it.
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Posted 3 years ago
dog still managed to tear open the corner
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Posted 4 years ago
We ordered a luxury orthopedic cozy cave for our French Bulldog. When it arrived, it was missing the memory foam insert. Customer service was easy to deal with and offered to send the foam pad for free, however, the bed was overall too big for our dog, so we returned it. Return shipping cost nearly $40. I will likely never buy another dog bed online without the option of free return shipping.
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Posted 4 years ago
I purchased 2 beds for my 2 dogs. I have opened 1 and neither will use it. It looks good. It feels good. It seems to be of good quality.
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Posted 4 years ago
I thought the top cover would stay propped open, so my dog had a hard time getting in and out of it. Also while trying to figure it out she chewed through the top plastic portion so the little bit that it did stay open no longer does. But she loves her bed!! She just sleeps on the top of it now!
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Posted 4 years ago
We had wished that the fur was softer. We found it rough.
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Posted 4 years ago
The product was advertised to hold up to a 30 pound dog my dog is 22 pounds and barely fits in it. They offered me free shipping with my purchase and when I wasn’t satisfied they said that I could return it and provided me with a label when I got to the post office it actually cost more than half of what I paid for the item to ship it back I contacted them they offered me a reduced rate label to ship it back and told me that they would take the deduction off of my refund which really is not a deduction at all I decided to keep it and sell it as a private sale. I will not be purchasing any items online from this company again.
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Posted 4 years ago
Disappointed that the inside bottom pillow doesn't fit properly. Way to big for the space, even tucked into the corners it does not lay flat. My dog did not like it, donated to charity.
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Posted 4 years ago
It's a great bed, solid construction. Unfortunately neither of our two dogs ever prefer it over a cheaper memory foam one my parents got us years ago. I was hoping they'd take the opportunity to burrow like they always want to under the covers, but neither one has really taken to it. Still a very nice bed. Just picky dogs.
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Posted 4 years ago
I love the idea of having my dog securely located near me but the car seat isn’t deep enough to keep him confined. I worry that if he tries to jump out of the car seat that he could be strangled or injured with his harness fastened to the seatbelt strap.
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Posted 4 years ago
I bought two cozy caves, fortunately on sale. The tops of both lie flat so the puppies just sit on them. They are not as presented in the pictures on line. Disappointing. Since they were on special sale, they'll do as pillows.
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Posted 4 years ago
Hi Patricia, The cozy cave entrances should prop up with the tubing inserts at the front of the cave. They will lie flat if the inserts are not inside. Please email our customer service team: websales@snoozerpetproducts.com and we'd be more than happy to solve this for you!
Posted 4 years ago
I’ve bought several covers that tore within months. I live in California. No weather elements cause wear. Just not stitched durably. I continue to buy because I have large dogs and invested in a large beds.
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Posted 4 years ago
Hi Michaela, Thank you for choosing Snoozer! We really value your feedback and will be passing this along to our product development team. If you could please reach out to our customer service team: websales@snoozerpetproducts.com we'd love to learn more about your experience and work to get this resolved. Thank you!
Posted 4 years ago
The product is a very good product I’m real pleased with the product but the service and the people that work there I’m just not real pleased with I’ve had problems and then I had to pay shipping a large amount just to ship something back because she said the One bed would be fine for a Docksin and it was way too large and I was trying to get their opinion since I can’t see the bed and then I had to pay for shipping back in it was out ragout, then when they shipped the small one out I have two small beds and they’re different sizes one is smaller than the other one how can you have a same size bed and one be smaller I contacted them through email and they never responded that is not good service. The first time I had the problem the girl that answered the phone was very very rude but I was told they were going to speak with her because I told the comments so the product is good but the service is really bad
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Posted 4 years ago
Hi Cathy, Thank you for choosing Snoozer! Your feedback is very important to us, and will be used as an opportunity for our growth. We apologize that your experience with our customer service team has been less than optimal. We will always cover costs when an item is defective or damaged. However, sizing can be tricky. We are working towards a better solution for showing bed sizing and helping owners match the right sized bed with their dog's needs. We understand your frustration and would love to make things right. Our customer service team has been informed of your situation, and will help resolve this issue. If you could please reach out to them at websales@snoozerpetproducts.com we would love to help you however we can!
Posted 4 years ago
1. Complicate straps and don’t fit the car. 2. Ordering was simple but shipping took nearly a month, that’s just unacceptable.
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Posted 4 years ago
Hi Mark! Thank you for choosing Snoozer! We do have installation videos on YouTube that will help with setting up your dog car seat. The visual representation helps a lot when supplemented with the written instructions. You can find these videos here: https://www.youtube.com/user/SnoozerPetProducts - these products are hand-sewn and made to order, which can cause a delayed shipping time, along with the shipping destination. We ship out of our facility in South Carolina, which may have added to the longer wait time. We apologize that your experience was less than ideal and will use your feedback as an opportunity to learn and grow. If you have any additional questions about your experience or your recent purchase please email us at websales@snoozerpetproducts.com. Thank you for choosing Snoozer!
Posted 4 years ago
Snoozer Pet Products is rated 4.7 based on 1,373 reviews