“Very disappointed that my order was delivered minus any fruit.
When we honor your payment, one would expect the chosen order to be as photo and description shows.
Understand very busy time but still disappointed.”
“Very nice pictures. Expensive for a fruit box. Could not choose an earlier delivery date, which was disappointing as it was a sympathy gift. Was not notified if the package was delivered.”
“I have used Snowgoose a member of times to the address I sent the last fruit box. I was disappointed as my son sent me a photo and the presentation did not resemble the advertised product”
“Unfortunately the cherries were nowhere near as good as in previous years. I sent as a Xmas gift ... the cherries were very pitted in appearance. I believe they tasted ok. But appearance was poor.”
“Disappointing. I purchased the mango and lychee option. As you can see this came with only 3 mangos and no lychees. I do not think this is satisfactory for $140. Previously I was a satisfied and returning customer. Now I am not.”
“Product was great. Customer service was extremely poor to non-existent. I asked 3 questions using both methods of communication on website - still none have been answered. A simple email to let you know your gift has been delivered is not hard.”
“Hi
We were impressed with the website...the gift was supposed to be delivered today to our friends. But the question is did it - we have received no notification and I think there should be.”
“I reached out via the chat function while doing my order with query, no response even though it said you would get back to me Within 24 hours. Spent 5-10 minutes doing shopping cart and it didn’t save either when I returned. This was frustrating.”
“Delivery of the gift is not until 22 Dec so I can’t comment on the delivery or standard of product.
Ordering online was easy though !
Feel free to send me a questionnaire after22 Dec”
“Good product but the delivery just got left on the Fence. The gift recipients were lucky to happen to see it. Phone numbers were provided but not used.”
“I was somewhat disappointed when the fruit box arrived at my friends. I purchased the $99 box of fruit for a special occasion. I expected it to look like the pictured displayed online that shows many pieces of fruit. The $99 dollar box only has 14 pieces of fruit and looks very different to the picture online. It looks incomplete! I now know that the picture on line is for the large box which is more expensive. I think it’s important for Snowgoose to show the customer exactly what they are getting for their money. We shouldn’t have to worry about looking for the fine print.”
“I was quite disappointed with what I ordered and what was delivered. For the price, I was definitely expecting more. Would have loved the opportunity to provide photos of what was presented.”
