Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience with customer representative, very knowledgeable and always keep me updated as to the process”

Helpful Report

Posted 1 year ago

Dear Tony, Thank you for your feedback, and we're delighted to hear that you had an excellent experience with our customer representative. Keeping you updated and providing knowledgeable assistance are priorities for us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They took care of the problem I had and they backed up their warranty. I definitely recommend them to others who may want to buy from them.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're pleased to hear that we were able to resolve the problem you had and honor our warranty commitment. Your recommendation means a lot to us, and we're committed to providing quality products and excellent service to our customers. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A+++++++++”

Helpful Report

Posted 1 year ago

Thank you so much Donald! We're glad you think Snow Joe deserves 5 stars and an "A+++++++++" rating. We sincerely appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer support from JP.”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for your feedback, and we're thrilled to hear that JP provided you with excellent customer support. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Supports were very friendly and promptly in helping me out really appreciate it!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're pleased to hear that our support team provided you with friendly and prompt assistance. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good support from the customer service team. Just waiting for the new battery to arrive. Thanks for your help and for standing behind your product.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're delighted to hear that you received very good support from our customer service team. We appreciate your patience as you await the arrival of the new battery, and we're committed to standing behind our products to ensure your satisfaction. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service!”

Helpful Report

Posted 1 year ago

Dear Kele, Thank you for your feedback, and we're pleased to hear you had an excellent customer service experience. Your satisfaction is important to us, and we're here to provide the best service possible. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Service was fine but not satisfied with the product. The hose started leaking after only a few uses.”

Helpful Report

Posted 1 year ago

Dear Al, We appreciate your feedback and apologize for the inconvenience you experienced with our product. It's important to us that our customers are satisfied with their purchases. If you haven't already, please consider reaching out to our customer support team. They may be able to assist you further with the issue you had with the hose or provide information on any available warranty or replacement options. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns and provide a more positive experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They have been very prompt at processing warranty and very smooth with whole operation. Very happy”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're delighted to hear that you found our warranty processing prompt and the overall operation smooth. Your satisfaction is important to us, and we're glad to have been able to assist you effectively. If you ever have more needs or questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe's support team did an excellent job replacing my battery powered mower, very professional. However I'm stilll waiting for the replacement.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we apologize for any delay in receiving your replacement battery-powered mower. We're pleased to hear that our support team handled your request professionally. We understand the importance of receiving your replacement promptly, and we're working diligently to ensure it reaches you as soon as possible. If you have any more concerns or need further assistance, please don't hesitate to reach out. We're here to help and will do our best to resolve this matter for you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative that helped me was great. He listened to my concerns and knew the part that was missing from my pressure washer. However, the part was on backorder so he suggested one that would work and it was in stock. I received it as promised in three business days. This is what great customer service should be.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're delighted to hear that our representative provided you with great assistance, listened to your concerns, and helped you find a suitable solution for your pressure washer part, even when it was on backorder. We strive to provide excellent customer service, and we're glad that you found our service to be what great customer service should be. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Positive and professional.”

Helpful Report

Posted 1 year ago

Dear Olivia, Thank you for your feedback! We're glad to hear that your experience with us was positive and professional. If you ever need more assistance or have more questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A heavy duty hose sprang a leak. I had the house a year. I called customer service. After a couple of back and forths, the agent said that the hose was still under warranty and sent me a replacement. The whole interaction took less than twenty minutes. It was a pleasure.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're sorry to hear about the issue with your heavy-duty hose, but we're pleased that our customer service team was able to assist you efficiently and provide you with a replacement under warranty. Your satisfaction is important to us, and we're glad that the whole interaction was a pleasant one. If you ever need assistance in the future or have more questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The best servic I have ever had”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you for your kind words! We're delighted to hear that you had the best service experience with us. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to provide excellent service whenever you need it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great Service and friendly.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're pleased to hear that you had a great service experience with us. Providing friendly and helpful service is important to us, and we're glad that we could assist you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This machine works well and does the job that is intended for. It is recommended for those who do not want the heavy-weight commercial detachers that are troublesome to work and maneuver operation”

Helpful Report

Posted 1 year ago

Dear Ahmad, Thank you for sharing your feedback about our machine. We're pleased to hear that it's working well and serving its intended purpose effectively. Your recommendation is greatly appreciated, and we're glad that our product provides a more convenient alternative to heavier commercial detachers. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“customer service was great and took care of my problem quickly. very satisfied”

Helpful Report

Posted 1 year ago

Dear Cindy, Thank you for taking the time to leave us a review. We're thrilled to hear that our customer service team was able to provide you with excellent assistance and promptly resolve your issue. Your satisfaction is our ultimate goal, and we're glad that we could meet your expectations. If you ever need help or have any questions in the future, please don't hesitate to reach out. We're here to assist you every step of the way. Once again, thank you for your kind words. We greatly appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Courteous and efficient. They did what they said they would do and without delay. A pleasure to work with”

Helpful Report

Posted 1 year ago

Dear Cathie, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our team. Providing courteous and efficient service is what we aim for, and we're delighted that we were able to fulfill our promises without any delays. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to assist and make your experience a pleasure. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased a water hose and registered it about 4 months ago. It began to leak. I called the number provided and they replaced it without any problems or issues. The customer service was outstanding. The person I dealt with was patient and understanding and very easy to deal with. I definitely would purchase other products from Snow Joe.”

Helpful Report

Posted 1 year ago

Dear Sergio, Thank you for sharing your experience with us. We're glad to hear that our customer service team was able to assist you promptly and effectively when you encountered a leak in your water hose. Providing outstanding customer service is important to us, and we're delighted that you found the person you dealt with to be patient, understanding, and easy to work with. We're grateful for your trust and support, and we're thrilled that you're open to purchasing other products from Snow Joe. If you ever have more needs or questions in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received excellent customer service. I hadn't registered my product but was able to submit a warranty claim with my sales receipt. It was approved within minutes of submission, and was assigned to a personal representative, Julie, who promptly provided assisting label and instructions.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for sharing your experience with us. We're delighted to hear that you received excellent customer service. We're glad that we could assist you with your warranty claim even without product registration, and that Julie, your personal representative, promptly provided the necessary assistance and instructions. Your satisfaction is important to us, and we're here to make sure you have a smooth and positive experience. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,247 reviews