Shop Joe have a Customer Happiness Grade of B-. Customers love their prices, customer service and returns process but are unhappy with their refunds.
“
Hi first wow good product vs price.
Little problem. No replacement piece . Change the unit. Big Thank you.
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- Eric C
“
Customer service was pleasant and helpful. He answered my questions, found the item I needed, quoted price & delivery time.
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- Judy
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I will still eventually get this bundle for myself, but I also have to justify the price point up here in Canada, so I will wait until it is on sale and available here.
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- Rob
“
Everything was easy to take care of and delivery was prompt.
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- Ken H
“
Alex was helpfull and friendly. Just waiting on delivery.
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- Wendy S
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I received my new AquaJoe hose today. Thank you very much, I am impressed with the quick assistance and delivery I got :)
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- Glenda L
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My experience with customer service has been excellent on the two occasions that I’ve had returns. In fact I would say it was a happy experience. My contractor was named Romel. Highly recommend this company!
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- Diane M
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Customer service rep literally changed story within minutes of saying would provide an actual refund to instead saying it would have to be a webstore credit.
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- Barry S
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NOTHING THIS PLACE HAS SENT ME WORKS. THEY ARE GOOD WITH WORDS AND EMAILS, THAT'S ABOUT IT. THEY REFUSE TO REFUND MY MONEY, EVEN THOUGH EVERY REPLACEMENT THEY HAVE SENT ME DOESN'T WORK. DO NOT ORDER FROM SUNJOE. MY NEXT STEP IS THE BETTER BUSINESS BUREAU. NO ONE SHOULD BE SELLING THIS STUFF. WE, THE CONSUMERS DESERVE MUCH BETTER THAN THIS!!
”
- Valued C
“
I don't really get any positive responses. I have been waiting for months for this lawn mower replacement at which time I have been under warranty. No word as to what is going on. If I can't get another one then I want a refund.
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- Valued C
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Excellent customer service! The agent listened to my concerns and explained the warranty process.
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- Anonymous
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The telephone customer service was great.
The online chat is terrible. I was on hold several times for almost 1 hour. Finally called and issue resolved
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- Michael G
“
I did reply already but yes thank you. I have returned the batteries using the ups label you sent me. Christine Reamillo did a great service for your company. I ordered two batteries prior and they are on track to deliver today. The two new from the warranty hopefully show up shortly after. Thanks for the great service.
”
- Peter D
