soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not fitted this yet as had a spot of bother with the tray. Excellent customer service from Soak once I spoke with someone on the phone.”

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Posted 7 years ago

“Sympathetic staff on the phone could empathise with my frustrations and did all they could to resolve the problem. Yes I would definitely buy from Soak again.”

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Posted 7 years ago

“Very helpful and pleased with product”

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Posted 7 years ago

“Great service, quick turnaround of my order, and was kept informed of progress... ..also, I was provided with a 10 year warranty.. ..! Certainly exceeded my expectations in all areas.”

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Posted 7 years ago

“everything happened when it was suppose to happen”

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Posted 7 years ago

“Product was fine. However, soak delivery was over a week later than specified. Emailed customer services and had no reply. Was about to get heavy handed about four days later and the radiator turned up. Thank goodness we only ordered a small towel radiator. Would never order with them ever again.”

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Posted 7 years ago

“Whilst the person I spoke to was very friendly and apologetic there was no follow up and I still haven't heard back from anyone. Really poor customer care, low quality products with numerous small defects. VERY unlikely I will ever be using Soak again (which is a shame as I was looking to get some new bathroom items from you) but this experience has left me very disappointed.”

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Posted 7 years ago

“With the purchase, with the customer service and with the delivery”

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Posted 7 years ago

“I ordered this towel rail, but they delivered just the electric element without rail. I am tired of calling again and again, always getting an answers that I ll be sent an email in next 2 days. 5 days passed, There is no response yet.”

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Posted 7 years ago

“Just by being such wonderful human beings.”

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Posted 7 years ago

“Soak were very understanding about the situation and eventually agreed to issue a replacement order”

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Posted 7 years ago

“Delivery concern as mentioned above”

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Posted 7 years ago

“Did not provide delivery day or time. Tracking number was written by someone who can't write properly. We had to re-book and still no hourly window was provided or contact by phone. Very poor customer service. They would not accept return unless we paid for delivery! They have not provided a return address which is very suspicious. I would advise anyone to avoid this company at a cost, they are a sham.”

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Posted 7 years ago

“Prompt delivery in 2 to 8 working days. Could have been better if delivered within 5 working days.”

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Posted 7 years ago

“Great value for a quality product. Service from Soak was exceptional. I would recommend Soak to my friend and family.”

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Posted 7 years ago

“Clear on line viewing and easy to order, delivery on time with good communication”

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Posted 7 years ago

“By going bust comunication skills by staff is zilch”

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Posted 7 years ago

“Still not here!!!!!! Third complaint and no further forward!”

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Posted 7 years ago

“Still not here!!!!!! Third complaint and no further forward!”

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Posted 7 years ago

“You did not. Your customer service is appalling, your delivery is extortionate and a failure.”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews