soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,920 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,920 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They way everyone there went the extra mile to overcome any issues”

Helpful Report

Posted 7 years ago

“Case number 334447. I received my order which I admit was of good quality, but where Soak fails in it's after sales service. One component from the order was missing. In my initial phone conversation they noted the missing part and promised to send ASAP. It never arrived. A further phone conversation admitted that the missing part (a shower head and flexible hose) had not been dispatched and promised to send the part immediately. Unfortunately they again sent a bracket but no shower head. A third telephone conversation was most unsatisfactory as I was not allowed to talk to a manager and the only way they would respond was if I sent back a photo of the bracket they sent. I didn't want a bracket, I wanted a shower head. I gave them the part number and all the details but this was not considered adequate even though my total order ran into many, many hundreds of pounds. They insisted that to progress them sending the item I had already paid for I must send them a picture of the wrongly sent bracket. So their system penalises the customer for their error. Customers order online for convenience and don't expect to have to jump through hoops in order to receive items that the supplier has failed to deliver. 16 days later I am presently still awaiting delivery of the missing shower head.”

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Posted 7 years ago

“Not used soak before, quality products and a 10 year guarantee, what’s not to like. Will definitely use and recommended again”

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Posted 7 years ago

“Despite a number of emails and paying over the odds for a standard 8-day delivery (14 days ago), I’m yet to hear anything in regards to my order, so I can’t review the item, just the terrible service provided by soak.com to date.”

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Posted 7 years ago

“Terrible delivery service. Paid for next day delivery and item arrived a week later, with no help or concern from staff at Soak. I am still waiting for a CS manager to call me... three weeks later. Just terrible. Delayed the work in my house by a week!”

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Posted 7 years ago

“Customer service quality of goods and delivery all first class”

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Posted 7 years ago

“Fast shipping 😀 everything ok 😀”

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Posted 7 years ago

“Prompt delivery but one shelf support missing. Emailed Soak.com for support to be sent but so far have not had a reply.”

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Posted 7 years ago

“N/A”

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Posted 7 years ago

“I was very impressed with the service received forth gentleman I spoke with at Soak.com, he was knowledgable and arranged for our radiator to be delivered the next day.”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“Efficient service”

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Posted 7 years ago

“Easy website, straightforward payment page. Quick delivery”

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Posted 7 years ago

“Still awaiting delivery”

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Posted 7 years ago

“Fast Delivery and well packed”

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Posted 7 years ago

“Delivered on time.. no damage.”

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Posted 7 years ago

“Fast efficient service”

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Posted 7 years ago

“Great product exceptional service will continue using this company”

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Posted 7 years ago

“After sales service was excellent. Wrong component was delivered, replacement was sort over the phone, and correct part delivered within 24 hours. It is the after service that often makes the difference.”

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Posted 7 years ago

“Good service, good product and good value”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,920 reviews