soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

Helpful Report

Posted 10 years ago

“it was a useful size swatch.. what more can one say”

Helpful Report

Posted 8 years ago

“Was damaged on delivery but rectified afterwards”

Helpful Report

Posted 8 years ago

“Website clear and easy to use so makes online ordering very simple. Delivery firm is terrible! They never turned up on the scheduled date (between 8am and 6pm) having paid Soak.com £12.99 for the privilege. No one called me even though they had my mobile number so day off work wasted. Turned up the following day at 15:20. I had to wait for 40mins to get through to Soak Cust srvce to demand a refund of delivery charge which they said (on 2 occasions) would happen straight away. I finally received it a week later. I will have to consider other, more reliable, companies for future bathroom purchases.”

Helpful Report

Posted 7 years ago

“Your only saving grace was the ease of which my order was processed.”

Helpful Report

Posted 7 years ago

“They’re asking for a review already...they shipped it, but it never made it from Soak to the DC depot...days later, no automatic checks as to why it hadn’t been scanned once after leaving them and only when I called to enquire did they spot it had gotten lost and think to issue another...which I’ve not yet received. Not the most proactive service!”

Helpful Report

Posted 7 years ago

“Customer Service was brilliant when placing the order. However getting a refund for an item that has been returned has been a nightmare I am still owed money £83 not happy!! Please call me.”

Helpful Report

Posted 7 years ago

“Found the cabinet to big. Rang your customer service department to return the unit I was told Soak do not have a returns policy I would have to sort out my own courier at my cost, haveing paid £8.99 for delivery and it taking 2 weeks for delivery, found your delivery company very unhelpful send a text on the morning of delivery no time slots could not ring them , or you can pay £6.50 to arrang for a different delivery,had plenty of parcels and packages delivered to our address couriers been really helpful giving time slots and plenty of notice of when they are going to deliver my advise to Soak is chang your courier. Kind Regards Steve kirk”

Helpful Report

Posted 7 years ago

“I'm not sure they did. I ordered on a Thursday for next day delivery but was told I was too late at 1'oclock. Had to wait until Monday when I wasnt going to be in to received the unit had to get some-one else to take delivery. The charge for delivery was far to high - in hindsight wish I had gone through Amazon Prime with same style heater for less and next day free delivery. Never mindall done now. Unlikey to use Soak again.”

Helpful Report

Posted 7 years ago

“Delivery took longer then I thought”

Helpful Report

Posted 7 years ago

“Very disappointed with delivery time for a stock item, almost two weeks”

Helpful Report

Posted 7 years ago

“You had the product I was looking for at a reasonable price BUT - a 12 day delivery on an 'in stock' product is not good enough - no notification of delivery day until the morning of that day - not good enough. (due to the excessive delay I had rung Customer Services who had told me the scheduled day. I would not have known otherwise. No problem getting through. Courteous and helpful call centre agent) - no indication of approximate delivery time given, nor were the carriers willing to ring say 30-60 mins before delivery - they expect their customers just to wait in all day if necessary. Again not good enough. - a questionnaire box that only invites me to 'tell us how soak.com made you happy' and doesn't want to know anything negative is an insult. Your marketing people should know better than to wave a red rag like that. - misleading warranty. I bought an item with a '10 year guarantee' but later found in the small print that this does not apply to everything in the box eg it excludes the shower cartridge. Should be upfront and clear about things like this. So in summary, potentially (haven't used it yet) a good product at a good price, but you have a mountain to climb in getting customer orientated.”

Helpful Report

Posted 7 years ago

“Happy with item but unhappy with delivery. I signed for item and the man left it propped up against door outside. It was snowing and I couldn't lift it! Luckily I had a workman there who brought it in for me. Your delivery man couldn't leave quick enough.”

Helpful Report

Posted 7 years ago

“Happy with product. Unhappy at £8 delivery for one small, light box being sent in the post. Needs reviewing”

Helpful Report

Posted 7 years ago

“I’m not happy the product which is a left hand p shaped bath is of very poor quality you can almost see right through the gel coat at the shower end ifact I need some response on this item I’m very disappointed the thickness of the bath at that end is so thin I’m sure you could puncture the bath with your finger nail. I look forward to your response on this matter. Regards Steve Elliott”

Helpful Report

Posted 7 years ago

“Ordered the mirror online, told nearly two weeks to come and took the money two days after ordering”

Helpful Report

Posted 7 years ago

“Arrived on time un damaged and good price”

Helpful Report

Posted 7 years ago

“GOOD PRODUCTS BUT HAD TO CHASE THEM TO GET THE ORDER SENT, NOT SURE WHY WHEN THE ITEMS ARE IN STOCK THEY WERE NOT DISPATCHED?”

Helpful Report

Posted 7 years ago

“Got items to me on time”

Helpful Report

Posted 7 years ago

“IWAS GOING TO GIVE THIS ONE A MISS AS THREE STARS IS GENEROUS THE PP WAS OVER CHARGED AND THE PACKAGING WAS OVER SIZE”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews