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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is very poor”

Posted 5 years ago

“I wasn’t necessarily happy, the item was left in next doors front garden in the rain after I waited in for two days and it had a chip on the inside where a screw has had split the wood, so not perfect. The sink itself is more suited to a closet WC rather then a bathroom as it’s rather small.”

Posted 5 years ago

“Looks good arrived damaged”

Posted 5 years ago

“Quality issues with almost all products in first delivery however replacement products organised and delivered quickly & discount given.”

Posted 5 years ago

“Good product design & pricing is fair. Let down by too many damaged items on deliveries”

Posted 5 years ago

“The toilet seat is a bit flimsy and liable to move”

Posted 5 years ago

“It was a struggle, but we got there in the end... Firstly, the order I tried to place online failed to go through on 3 occasions. Each occasion it told me that the order had failed and no payment was taken. Wrong! They'd charged my credit card three times and hadn't actually generated an order. So I had to wait for 5 working days for the payments to clear back off my credit card so I could place the order again, which I did on the phone this time (trust issues starting...!) They attempted delivery during the 30 minute window in which no-one was home as I was at work and hubby needed to get the kids from school - no option to book a time-slot which I found poor. Unprepared to wait for my husband to return home, the (very rude) delivery man explained they were failing the delivery and i'd have to re-book. Unhelpful lady on the phone at delivery depot re-booked my delivery a few days later, but again would not give me a time slot. They again tried to deliver during the school run (because why not) but thankfully we'd had the foresight to ask my Mother to wait in at our house. Delivery driver dropped of the bathroom suite and carried it into the front room for my Mum. I returned home from work and unboxed my toilet cistern to find a box of broken ceramic confetti instead a toilet. I'm unsure how on earth the delivery driver hadn't realised the box was jangling when he brought it into my house, but we'll give him the benefit of the doubt. Lady on the phone from Customer Service was lovely and did arrange for a new one to be sent out, without quibble, and which arrived fairly quickly, and in one piece, thankfully. All in all, I'm happy with the quality of the stuff they supplied, but the whole process getting there was fairly stressful.”

Posted 5 years ago

“Like the products website etc. But delivery has been a problem, previous order 3 years ago had been slightly damaged. And the box my latest delivery in was very damaged. Checked inside and everything seems OK. But not very happy with how they have arrived. Not contacted support either time because it seemed like too much effort to rearrange and I was quite late seeing them when they finally got installed”

Posted 5 years ago

“The items arrived on time and most of the products were OK. But the rubbish vanity unit has put me off using soak again.”

Posted 5 years ago

Dear Ms Neesam, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your product. It is my understanding that my colleague has resolved this issue for yourself by replacing the vanity unit in question. As a gesture of goodwill for the inconvenience, I have refunded the £14.99 delivery charge, which may take 3-5 working days to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“The actual tap is nice, deceitful company though, as A month after ordering the tap for cheaper they advertise as “new in” for £5 more l!”

Posted 5 years ago

“You sent the wrong tap and you're not replying on emails so you tell me how you are doing... Finally got the right valves. Only took 2 months and a few emails. Good radiators but customer service.... Could be better.”

Posted 5 years ago

Dear Rolf, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After having looked into your order further, I can confirm we have not received communication regarding the incorrect item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the incorrect item to be able to reach a resolution for you. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“The plug was missing from the original delivery but after a phone call to soak.com this was sent out immediatel which made me very happy”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After looking into this matter further, I can confirm a replacement order was arranged for you, order number 2723111 which was delivered to yourself on 28/09/2018. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“Product not too good”

Posted 5 years ago

Thank you for your feedback Graeme. I am sorry to hear that you are not happy with the product you have received. Please feel free to contact us if you require any further assistance or to discuss this further. Kind Regards Aliah

Posted 5 years ago

“Soak will make me happy when I receive my refund plus’s postage for YOUR error.”

Posted 5 years ago

“The other 2 mirrors I received were in time and we like them”

Posted 5 years ago

Hi Anonymous, Thank you for your feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 5 years ago

“Order was not delivered in full due to couriers damaging it in transit. Due to the delay in a response from customer services I had to purchase a replacement elsewhere. The matter has now been amicably resolved. Roy Bancroft Regards Roy Bancroft”

Posted 5 years ago

Dear Mr Bancroft, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery and getting through to our Customer Services, due to the unusually high call and case volume that we are currently experiencing. I have sent you an email with a resolution to your query and I would be grateful if you could respond at your earliest convenience, so that I can assist further. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“Paid for next day delivery, got the item five days later. When we eventually got the sink It had a crack in it, so they had to send a replacement sink. Was happy with unit and sink in the end.”

Posted 5 years ago

“Hi I have spoken to two people about when we ordered I put the code on for ten percent off but it wouldn’t take it even though we had exceeded the price you had to spend so only got five percent off. They said someone pull call me back about it but hasn’t. We had the wrong bath delivered and wrong delivery notes, when I called was put on hold for over 20 minutes. Was told I would get a phone call back to arrange collection and other one delivered but I didn’t they just turned up. We have asked if we can have our shower screen swapped as wrong size but been to,d we have to return it ourself!”

Posted 5 years ago

“Just purchased this Shower Tower, not sure at first, looks great in the picture but not so great in the flesh, fits straight on to the 15mm hot and cold supply, only problem is the cold over powers the hot, the plumber has installed correctly but despite having the thermostat control upto 55 degrees i'm still only getting a luke warm shower when it should be teking the skin off at that temp. Hopefully SOAK can provide a technical solution .......”

Posted 5 years ago

“Bye the quality of your goods (out standing)👍”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews