soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, friendly and after sales were brilliant, i had a piece that was badly damaged, i phoned up spoke to Anna, a replacement arrived 2 days later, would definately recommend”

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Posted 6 years ago

“Good quality product, not seen any like it before. Looks great in our new bathroom. Delivered on time.”

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Posted 6 years ago

“Returned a radiator to the warehouse, no sign of a refund, no record of it being returned, had to ring every week for 7 weeks and each time they said no one had processed it but they would now process the refund- TWO MONTHS! And several phone calls to remind them I finally got a refund. Terrible!!!”

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Posted 6 years ago

“Good quality radiator and valves at a reasonable price and being able to choose delivery day was really convenient.”

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Posted 6 years ago

“ABSOLUTELY HATED IT! PLACED ITEMS FOR NEXT DAY DELIVERY AND ITEMS HAVE NOT ARRIVED! DISGUSTING CUSTOMER SERVICE. WILL BE EXPECTING A REFUND TO BE PROCESSED”

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Posted 6 years ago

“Order delivered promptly and correct . Good service”

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Posted 6 years ago

“Never again, sent us the wrong product and said it would be another 14 days to send us the write one. Could r get through for a least 10 minutes every day I rang to sort the product out. Had to cancel our plumber we had booked to do the job because we didn’t have the correct parts for him to work with. All round terrible service”

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Posted 6 years ago

“You still have not responded to my return enquiry weeks later - Amy Watt”

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Posted 6 years ago

“Great service and great quality bathroom suites very happy 😃”

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Posted 6 years ago

“Very reasonable price but fantastic quality. Good value for money and speedy delivery. Have had cheap bathrooms online before and quality was nowhere near as good.”

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Posted 6 years ago

“Very good fast service”

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Posted 6 years ago

“I purchased an item from you firstly it arrived damaged when i tried to contactSoak by telephone I was on hold for 30mins at a time before i was answered then again on hold while a person checked querys i made and was promised a refund which again i spent several days and hours attempting to get through on telephone to ask why I hadn't received my refund. which I finally received back into my bank account several weeks later . So no i most certainly wouldn't recommend Soak to anyone It cost me several pounds in phone calls to Soak just to arrange collection of damaged goods which I was told I would have to pay for and more money on phone calls to talk to someone to chase my refund.”

Helpful Report

Posted 6 years ago

“They didn't. Over-charged me by £50 and could not put it back into my account for 3 weeks. Awful waiting times on phone (20+ minutes just to speak to someone every single time). Staff all said different things about whether or not a refund had been processed and how long it would take. They NEVER responded to emails. Apologies were lip-service, not followed up with actions. Dreadful.”

Helpful Report

Posted 6 years ago

“On this occasion everything arrived on time and for once nothing was damaged or missing. If you are in the trade like I am, it's advisable to leave plenty of time between delivery and work starting to sort out any problems with them. The kit is very good quality and reasonably priced, though things like traps and fixing kits are cheaper from plumbers' merchants.”

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Posted 6 years ago

“Competitive prices wide range of products”

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Posted 6 years ago

“Very quick delivery,great price,great radiator,all up and fitted to the wall,ready for the winter.”

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Posted 6 years ago

“You gting obsessive about my review. I'm feeling distressed and alarmed of your marketing emails. I even haven't install your product. Please, leave me alone you marketing maniacs.”

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Posted 6 years ago

“Issue at every turn and have decided they don't want anything more to do with it so have stopped all communication.”

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Posted 6 years ago

“Brochure clear easy to order. Delivery spot on every time and always notified in advance of time to be delivered”

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Posted 6 years ago

“Very efficient process and quick delivery. Very happy with purchase”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews