Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't. They sent me tracking information, then cancelled the order without telling me. Ridiculous customer service as put on hold for 45 minutes.”

Posted 4 years ago

“No fittings or brackets came with mirror making it impossible to fit. I will have to find brackets myself which is an inconvenience”

Posted 4 years ago

“They did not”

Posted 4 years ago

“Poor service, items all sent damaged. Would not recommend soak.com”

Posted 4 years ago

“They didnt make me feel like a valued customer I spent just under £1000 pounds and I got messed about with the delievery 3 times and then”

Posted 4 years ago

“The worst ever online shopping experience in last 10 years. Will never even visit the site again. They have the most rubbish delivery service using dx delivery.”

Posted 4 years ago

“I made several purchases with Soak.com and applied the discount code as advertised. When the items came to be fitted several were of poor quality and a bath panel was split. I requested an upgrade of which I paid considerably more than the original item only to be told that I would not be refunded for the original faulty (poor quality) item. Below is the reply from Soak. WHY OFFER DICOUNTS AND THEN TAKE THE MONEY BACK BY SUBDIFUGE. Dear Mr Hall, Thank you for your patience. I have been in contact with the accounts team and due to the discount on the order they are unable to refund the damaged item as it will take you below the threshold for the discount to be applied.”

Posted 4 years ago

“Sorry still waiting for my order to be completed. So far it has taken 4 weeks. Customer service girls have been very helpful but still waiting.”

Posted 4 years ago

“Soak.com made me very angry. Purchased my goods on the 19th May and asked for them to be delivered on the 31st May. Took a day off in the 31st only to be told delivery was going to be the 4th June. I had to cancel the order as the goods were for exporting.”

Posted 4 years ago

“Bath was supposed to arrive Thurs 23rd but didn't arrive til Tues 28th. This meant that my new bathroom couldn't be fitted while I was away on holiday. Came back to a building site and no guarantee now when it will be finished. The product is good but service rubbish.”

Posted 4 years ago

“Never received goods and didn’t receive refunds I had to get money back through my bank”

Posted 4 years ago

“Hi, Im still waiting for my items”

Posted 4 years ago

“Soak did not make me happy. We had to have 2 further deliveries as a significant portion of our order was missing from the first 2 deliveries. My wife had to waste additional days leave waiting for these items. No sympathy from Soak at all. Will never use again as I have no faith in their ability to deliver the goods I order.”

Posted 4 years ago

“Soak.com we’re appealing. One member of staff was decent, the rest that I dealt with were rude and incapable of helping for a delivery that had simply not turned up. Courier company confirmed it was never sent. Took nearly 7 days to get it sent after the initial delivery never turned up”

Posted 4 years ago

“Soak did not make me happy. They didn't pack my mirrored cabinet properly so it was broken on arrival. I told them it was not packaged properly so they said they'd do it better next time and sent a replacement. This was also broken and packaged inadequately. I have received a refund but had to take both cabinets to the tip! Won't use them again.”

Posted 4 years ago

“Soak has a serious problem with its couriers. Shame as in every other way it's a great company. The items I purchased took four deliveries. Three came on the wrong day and the fourth was late. Of these two arrived damaged - hence the extra deliveries. We got everything in the end but I could do without the hassle.”

Posted 4 years ago

“I ordered all the items for a bathroom and was advised that the shower unit was not in stock and would arrive a couple of days after the other items. The shower unit was then sent by post rather than the standard courier service you would expect from online companies, I am currently living far away from this property and was unable to advise a builder when to be there as they did not follow the same protocol as the first order, or any other order I have received whilst refurbishing this house. After several messages, most of which (in the middle of trying to sort this) we're simply not answered I was advised (and have this in writing) that another shower would be sent in the standard manner. Soak then changed their mind on this and advised me a builder had to collect the shower from the post office. When I sent a builder (at my cost) they were advised they needed id and soak advised me I should post my builder some so they can pick up the shower. I have subsequently had to buy a shower from screw fix as this issue was holding up the project. At this stage the shower is no longer at the post office and has been returned to soak however they have stopped responding to messages and it is unclear whether they will refund me for this purchase. I am going to wait a few more weeks (already ongoing for around two months) to see whether soak acknowledge receipt of this shower and refund me. Failing this I will notify trading standards and see what legal capacity I have for a refund on a product I never received. The service received is literally worst than anything I have ever experienced, drawn out, often fail to respond and no willingness to help.”

Posted 4 years ago

“Terrible service from collection of order not being available to now waiting over 4 weeks for a refund.”

Posted 4 years ago

“Did not make me happy, caused nothing but stress!”

Posted 4 years ago

“By finally acknowledging our return, but oh wait...we’re STILL waiting for the refund!”

Posted 4 years ago

«
1
2
3
4
5
»

soak.com is rated 3.8 based on 4,916 reviews