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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never buy anything from you ever again, your customer service is terrible and 3 flaming weeks to get a refund!!!! bye!!!!!!!!!!!!!!”

Posted 5 years ago

“I will never buy anything from you ever again, your customer service is terrible and 3 flaming weeks to get a refund!!!! bye!!!!!!!!!!!!!!”

Posted 5 years ago

“Everything from the moment I paid almost £2500 on purchases, I sent an email straight away asking for a specific delivery date, asking for reasons why I could not apply the discount code, asking for someone to kindly call me back, asking for a return within 10 days, writing a very displeased emails after 14 days of purchase and now writing this review. Simply shocking, I could not recommend your business to anyone I know in my small but very useful network. Do yourself a favour and find a communications consultant who can manage the basics of communication. Very very disappointed. BTW still waiting for the return to be sorted... well just wishing for any form of communication.”

Posted 5 years ago

“Still waiting for a response from a query I sent several days ago, very disappointed”

Posted 5 years ago

“It didn't it was awful.”

Posted 5 years ago

“You did not make me happy. You gave a delivery date we arrange for a plumber to come the day after. We rang on the delivery date to find out what time. You told us you could not deliver as it went to another distribution centre.”

Posted 5 years ago

“It didn't”

Posted 5 years ago

“They didn’t”

Posted 5 years ago

“Ordered a radiator, was told was in stick. Paid £12.99 for delivery on a specified day. Didn't arrive. 9 days later, still hasn't arrived and have been given no indication when it will. Item is showing on website still as available for next day delivery.”

Posted 5 years ago

“2 of 4 products delivered were significantly damaged, 20 mins on hold to get through to sort to be told they couldn’t talk to my wife, eventually had permission, promised the items would be sent next day delivery and they weren’t, on arrival one of the two products missing so having to call back yet again to sort... terrible service”

Posted 5 years ago

“I had a really bad experience when the bath which i have ordered with next day express delivery appeared to be out of stock and none of soak.com staff notified me about it. It Took me 4 days instead of 1 to get the bath to be delivered, The one we have received was not the one we wanted but it was the only available option at the end. Bath did not come with panels, but when we asked this question over the phone we were told it will have the panels too. After all that we had some problems with delivery as well when drivers had to call us because they were not able to find the adress.”

Posted 5 years ago

“Poor”

Posted 5 years ago

“Multiple none delievries. At least half an hour on hold each time you ring and no communication after the call. Still waiting for my purchase almost a month on.”

Posted 5 years ago

“Didnt make me happy! Was expecting a radiator and valves, but only valves still waiting for rad (3 weeks now since placed order) 3 phone calls and still no answer to where the radiator is!!!!!”

Posted 5 years ago

“Still waiting for my delivery after ordering on the 5th March!”

Posted 5 years ago

“Spoilt what should have been an exciting project with their absolutely appalling customer service and have forfeited any future business with me.”

Posted 5 years ago

“They didn’t! Vanity unit arrived broken. Customer service was terrible, the girl I spoke to blamed me & was not polite at all. Promised a review in 12 working days! Will never use again”

Posted 5 years ago

“It didn’t!! Item arrived severely damaged and as the covering was intact this was very much obvious to the eye but subsequently despatch anyway! Numerous emails with photos of damage sent but a week later still no response!”

Posted 5 years ago

“Shower tray arrived damaged. Replacement item also damaged. Hours spent on phone trying to resolve with awful customer service. They have failed to collect either damaged item from me despite me 'booking' this with them twice.”

Posted 5 years ago

“I am extremely dissatisfied with soak.com ‘s lack of service. I ordered a towel radiator but had to cancel due to wrong specifications however have received no confirmation of the cancellation, no refund and have tried to call the helpline numerous times and not able to reach anyone after holding for over 10 minutes each time. Hopefully this review will catch management attention. Will never be using again as no service provided and will advise others to steer clear. Hayley F”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews