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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, Soak offered £100 off if you spend £500 one day and the sales assistant didn't honour the discount even though he was working on the quote all day with me while I got the measurements. In the end a manager said the offer was not valid and they wouldn't budge. I presume Soak ran the offer to generate sales and good PR. Unfortunately it was a waste of my time and did the exact opposite. What a small minded manager, to his credit the sales assistant did his best.”

Posted 4 years ago

“Do not buy from soak. Any unwanted items you have to pay to send back yourself which meant 2 x sinks costing 80 would cost 50 to send back.”

Posted 4 years ago

“Soak didn't make me happy, in fact they caused me a lot of stress. Still only received one delivered charge back but was promised both. I was still missing an item when it was delivered and spent about 2 hours in total chasing orders that no one could find on the system”

Posted 4 years ago

“Your courier delivered our items to the wrong address. I had to chase you every step of the way and in the end never heard back from you at all despite being told you were investigating. In the meantime, we drove around neighbouring roads and located the delivery ourselves. Awful service, will never shop with you again and I’ve lost respect for all the bloggers you’ve worked with who have raved about you.”

Posted 4 years ago

“im so diappointed with soak.com, i purchased previously when i spent nearly £1000, all was good on that occasion, but this time its been a shocking experience. I made a mistake with the order, therefore rang soak.com immediately to correct the order, informed that the order had been cancel & a refund would be made in 5 days, i did not recieve the refund, & the order was not corrected, therefore the item was delivered with the rest of my order. The courier did not give me any notoce of when he was delivering, simply rang me from outside, i told him that i wad not at home, & was not prepared to wait for me to get to my house, suggesting that i met him somewhere on his way back to his depot, i said that the items wouldnt fit into my car, but he insisted that they would, on his arrival, the items would not fit into the car, so left me & the delivery at the side of the road, " as he needed to get back to the depot".I rang soak.com, only to be told that the item would need to be collected, unable to give a time slot for collection, only to be told that the courier would ring me prior to collection, iv waited in all day its 15.15 hrs & no sign of the courier, surely there is a better service for the customer!!@@”

Posted 4 years ago

“Poor customer service, although the people on the phone were nice it took 3 weeks and 3 phone calls to sort an item missed off a delivery. Don’t bother emailing as you won’t get a reply. Delivery service was poor at best, items arrived damaged and late.”

Posted 4 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

Posted 5 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

Posted 5 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

Posted 5 years ago

“Terrible service from Soak. Would not recommend them.”

Posted 5 years ago

“Terrible service from Soak. Would not recommend them.”

Posted 5 years ago

“Terrible service from Soak. Would not recommend them.”

Posted 5 years ago

“No refund yet. Over a week now.”

Posted 5 years ago

“No refund yet. Over a week now.”

Posted 5 years ago

“No refund yet. Over a week now.”

Posted 5 years ago

“No refund yet. Over a week now.”

Posted 5 years ago

“Moved delivery dates 3 times, never got in touch once. Kept us on the line by moving it 2 weeks at a time, then went for a new delivery date 4 months down the line. Utterly rubbish customer service, they wouldn't send a part order that would have really helped. Phone service dreadful too, listened to entire movements of distorted classical music before they graced me with an answer not only would I not recommended, I would say definitely one to avoid”

Posted 5 years ago

“Atrocious customer service. Getting through on the phone takes far too long. The initial item was damaged. I asked for a replacement. I was given a date by which it would arrive. It didn't. I called again and was told how sorry they are and how it will be with me in two days. It wasn't. I called again to find out that the item is now out of stock...”

Posted 5 years ago

“If I could give them zero stars I would. Terrible customer service.”

Posted 5 years ago

“I will never buy anything from you ever again, your customer service is terrible and 3 flaming weeks to get a refund!!!! bye!!!!!!!!!!!!!!”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews