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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took way to long for the delivery to come an had to make a few fone calls really wasn’t happy”

Posted 5 years ago

“The product itself was good but the service was terrible. Ordered and selected next day delivery. The items turned up three days later and I had to spend an hour on the phone. Most of this was on hold. Will not use again”

Posted 5 years ago

“Still waiting on delivery of goods.no reply from soak.com despite me emailing them twice”

Posted 5 years ago

“Terrible customer service. Ignoring all complaint emails and difficult to get through to them. Paid £18.99 for next day delivery and took 3 days. Never use them again”

Posted 5 years ago

“Worst coy ive ever delt with”

Posted 5 years ago

“delivery was for 4th of March - paid for delivery - item didn't arrive until today the 13th - and nobody would answer my emails , my calls - only got a response when i posted on your facebook page and item arrived the next day - no apology - nothing ! customers wanted to be kept informed !”

Posted 5 years ago

“We selected a delivery date, received multiple emails and text message confirming the delivery date, took the date off work to wait for the delivery but nothing arrived. I emailed Soak numerous times but didn't receive a response. I called their delivery partner (DX) who said Soak hadn't sent them the items in time, so the order would arrive at a later date. This request for feedback has been the first comms I've received since placing my order. I tried to cancel the order so I could purchase from elsewhere but I wasn't able to contact anyone by phone (recorded 'hold' music for extended periods) or email. I cannot comment on the quality of the items I ordered, as they have still not arrived.”

Posted 5 years ago

“I had to call and chase delivery as hadn't heard anything after a week. I was given a delivery date, but then a few days before the date, I received a text at 17:30 saying it would be delivered the next day, so arrange last minute leave from work. It never turned up and I wasn't contacted. I was emailed advising it was damaged and could take up to another 8 Working days to arrive. Iv emailed you but had no response. WHEN IS IT GOING TO BE DELIVERED???? I brought an entire bathroom elsewhere and received it all in 5 Calendar days and was kept informed the whole time , this is the only this I brought from Soak and its holding up my whole bathroom renovation. I understand things get damaged but Soaks communications are beyond poor. Wasted a day off work , and had to rearrange my entire bathroom renovation and still don't know when its going to be here. And the whole time you have my money!”

Posted 5 years ago

“We are waiting for a 4th replacement not happy”

Posted 5 years ago

“Very unhappy paid for selected delivery date and item did not arrive was told I would be refunded and given another specific delivery date, item did not arrive. I’ve received no refund on delivery I paid for and item arrived over a week after I’d ordered. Trying to phone is a joke with time spent waiting to speak to someone”

Posted 5 years ago

“I ordered my shower screen on the 26/02/19 phoned up and spoke to an advisor after 1 week to see when it would be delivered and was told Friday. Waited in all day Friday got to 2pm and phoned to see where it was, I was told it had not even been dispatched from soak. Explained plumber booked to fit it on Monday 11th March I was assured that my complaint would be escalated to management as they would need to deal with it but I would definitely receive an email. Now Sunday and no contact”

Posted 5 years ago

“000”

Posted 5 years ago

“I placed an order (showing as in stock in the website) 14 days ago and it's still not arrived. This is now the third request I've received to "rate my purchase", which will be tricky as I've not received it yet!!”

Posted 5 years ago

“Placed my order on 22nd of February and I am still yet to receive it, not very happy as my bathroom has been completely ripped out in preparation for delivery! It did say delivery would be 2-8 working days but we’ve now well and truly past that”

Posted 5 years ago

“Really dissatisfied with the service from Soak, although it appears that this was also to do with the shipping and delivery company they use. I spent a whole work day at home waiting for our order to arrive, and when it didn't I called the number we were given and spoke to the supplier who informed me the time slot had changed. They hadn't told us however. No communication at all. I asked them to find out from the driver how far away it was as I had to pick up my son from school and didn't want to miss the order. They didn't have the drivers number and his tracker wasn't working. So no communication at all. In the end it never turned up. After phoning Soak themselves, I was informed the items hadn't even arrived in the warehouse as they'd messed up the order and it would take another two days to arrive, but even then he couldn't promise me anything. What kind of service is that? What sort of operation are they running if they can't rely on the supplier and delivery company? Totally unreliable. Needless to say we won't be using Soak again.”

Posted 5 years ago

“I would if that were true! Ordered product and paid extra for one day delivery 12 days later still no sign of order!!”

Posted 5 years ago

“I have not received my item and I have no idea when it is coming ,I haven’t received an email or anything”

Posted 5 years ago

“The item I received was what I wanted. It's just a shame the delivery service was so poor!!! This is the second item I have bought from soak.com and the second time the delivery service was disappointing to say the least. When I contacted customer service, they were very friendly but didn't even know my delivery hadn't arrived and told me that it was out for delivery the next day.... If it was free delivery, then you couldn't complain but when you pay for delivery and then it's a bad service then something needs to be done about the courier your using!!!! I wouldn't recommend soak to a friend and I won't be using you again...”

Posted 5 years ago

“It is taken over two weeks to get a delivery I have not been notified at any stage when a delivery would be made it is only when I have phoned to find out that a date was given I waited in all day on the day question with no delivery and then phoned to find out that no order had been given to the warehouse and therefore is had been a complete waste of my time”

Posted 5 years ago

“Bath broken when delivered. Had to fight on the phone for it to be sorted out. Poor communication between soak and delivery company meant that I wasted a lot of my own time sorting out their mistakes.”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews