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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soak did not make me happy. I ordered a bathroom cabinet on the 1st February and had to constantly chase for delivery information. Latest estimate is the 12th Feb. Not impressed and cannot comment on the quality of the cabinet as I am still waiting for it!!!! Brian Earle”

Posted 5 years ago

“Items still not arrived.”

Posted 5 years ago

“They never I have had to have the shower changed which cost me more money to get replaced the sink is a joke 1 inch of water the toilet is so small just about fit a child bottom on it the shower cubic was damaged on arrival ... if this bathroom suit last another six months before falling apart I will be surprised.. rubbish”

Posted 5 years ago

“I was due to have a delivery from you on the 28th January 2019 between 14:09 And 16:09. I received two text messages confirming this. I took the afternoon off of work to ensure that I was home during the allocated 2 hour slot and waited from 14:00hrs right through to 18:00hrs. We did not receive any delivery during this time, nor any correspondence from the courier and Soak.com during this period highlighting any delays to our delivery. I am appalled at the lack of communication from the courier. My mobile number was exchanged when I processed the order, so I cannot fathom why I was not called to be made aware of this situation. Instead I had to call Soak to enquire about the where abouts of my delivery after waiting in ALL afternoon when I could have been at work. We also had a plumber booked to come in and install the toilet for Tuesday 29th January and now not possible. We are very upset to let him down and he may still charge us for his time. Wendy who I spoke to on the phone was very helpful and after 2 hours of back and forth phonecalls finally managed to get hold of the depo and reported the driver was working from paper and did not phone in to say he was outside and no one was answering. She reported that this would normally happen and that they should not arrive outside of your delivery slot time which the driver clearly has. Wendy then told us that he had left a slip to say he had been, however this is not true there is no slip anywhere. I was then told it would be re-delivered on Thursday. When the delivery arrived the screws for the toilet were not there. These were then delivered on the 08.02.19. When the delivery driver was driving away from the house he drove into my mum's car, but that is a whole different issue. Due to this error and subsequent inconvenience I would like to be refunded for the cost of the delivery (£29.99) and a reduction on the cost of the goods.”

Posted 5 years ago

“Shit My customer broke her shower rail whilst cleaning! Could I have a new one?”

Posted 5 years ago

“All Soak provided was inefficiencies, frustration and simple stupidity over a period of the whole transaction. I placed an online order before 13:00 on Monday 28th January required for next day delivery. the order included the £9.99 charge for next day delivery on orders placed before 13:00. the acknowledgement, received @ 12:58 gave a delivery date of Wednesday 30th Jan. I rang immediately to clarify, only to be told that your despatch department didn't receive the order in time. I strongly pointed out the I had fulfilled the requirements of your site and confirmed I needed next day delivery. The lady promised to call back after she had spoken to despatch. No call was received by 17:30 so I followed up by email, which resulted in a call at 18:03 to advise me that the item had not been despatched so would arrive on Wednesday. I cancelled the order immediately and asked that a refund be processed, which the lady agreed to do. On Tuesday evening @ 20:10 I received an email from DX Delivery saying they would be delivering my order on Wednesday 30th, to which I replied do not deliver, the order was cancelled. This was followed up late the same evening with an email to Soak to cancel the delivery. I received no answer from either DX or Soak. The parcel turned up early afternoon of the 30th and was rejected, as I had promised in my message to Soak. To compound your stupidity I now have a new message on Sunday 3rd Feb advising that order number 2916624 has been despatched. Again I responded @ 19:50 on the 3rd to Soak pointing out that there were no outstanding order and that any earlier transactions had been cancelled. Kevin Casey”

Posted 5 years ago

“Unable to write a review as bath panel has not been received yet. Date ordered 27.1.2019. Today's date 5.2.2019.”

Posted 5 years ago

“Poor quality products. Very poor delivery service, items came in dribs saying it's been dispatched but never arriving.”

Posted 5 years ago

“I am still waiting for my delivery and have received no updates as to when it will be delivered!”

Posted 5 years ago

“I think you mean unhappy”

Posted 5 years ago

“I ordered a radiator and the 'you may also need ' recommended feet. only to realise they were the wrong ones for my radiator. I filled in the email customer services to inform within 24hrs of ordering and request a change yet still the incorrect feet came out leaving me to sort it out. not impressed to be honest.”

Posted 5 years ago

“Avoid this company at all costs!”

Posted 5 years ago

“I am extremely unhappy with the service I received from Soak. I made an order on the 30.01.19 and opted to pay additional for the next day delivery. The item never arrived and I received no communication as to why. I sent an email requesting some clarity and I received no reply. The item then did not arrive on the 1st or 2nd February either, to which I sent another email again to try and gain some clarity to which I had no response unfortunately. I have now rang this morning (04.01.19) to be informed that the item was never in stock - yet despite this I was still given the option to chose my delivery for the following day, with Soak knowing full well this item would not arrive. I am now still waiting for this item despite paying £40.00 delivery. This has then caused a back up with the various tradesmen visiting my house.”

Posted 5 years ago

“Not happy. Ordered a mirror last week not heard anything. Having to chase your company establishing whereabouts. No communication since I paid. Charged me £9.00 delivery still no item. The worst experience.”

Posted 5 years ago

“Not all items delivered as promised, one item damaged and also shower enclosure missing a glass screen. Customer service unable to deal with my issue due to software problem!!! I'm told it could take 7 days. Terrible Quality Control!! Maybe asking for a refund.”

Posted 5 years ago

“Very poor customer service , not been advised of delays”

Posted 5 years ago

“No communication, one item missing from order and no reply to my email.”

Posted 5 years ago

“Dreadful”

Posted 5 years ago

“They did not make me happy at all, waste of time organisation, would never recommend to anyone.”

Posted 5 years ago

“You did not as items was missing from my order”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews