soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took way to long for the delivery to come an had to make a few fone calls really wasn’t happy”

Helpful Report

Posted 6 years ago

“When I ordered the products; a bath screen and a tube of sealant, I was told that they would be delivered 0n March 6. The driver (from DX) who came on March 6 delivered only a damaged and leaking tube of sealant and informed me that another driver would be delivering the screen later that day. Nobody came. I have since purchased another tube of sealer. When I telephoned SOAK the following day it took over 15 minutes to get through (a pattern that was repeated on the 3 further occaions that I tried to telephone). I was then informed that the original screen had been damaged when being removed from the warehouse and that a replacement would be supplied. No information was given as to when thar replacement would be delivered. All in all my experience with Soak has not been satisfactory”

Helpful Report

Posted 6 years ago

“Easy to use website and delivery when advised . Couldn’t be better”

Helpful Report

Posted 6 years ago

“Great products!! However communication about delivery could be a lot better, I had to phone up 4 days after placing my order as I had not been advised when it would be delivered, I was given a date over the phone and then I received an email which stated it would be the day before I was told just hours earlier on the phone. This made it hard for me to arrange for some one to be in to receive the delivery due to working full time and just being given a slot of 8am - 6pm didn’t help.”

Helpful Report

Posted 6 years ago

“The product itself was good but the service was terrible. Ordered and selected next day delivery. The items turned up three days later and I had to spend an hour on the phone. Most of this was on hold. Will not use again”

Helpful Report

Posted 6 years ago

“Still waiting on delivery of goods.no reply from soak.com despite me emailing them twice”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

“First delivery was very impressed . Delivered on day arranged on time delivery drivers very good, but the second as yet still not recd...... on phoning not helpful at all, very dismissive greatly dissatisfied at present.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Ignoring all complaint emails and difficult to get through to them. Paid £18.99 for next day delivery and took 3 days. Never use them again”

Helpful Report

Posted 6 years ago

“Rapid delivery and attractive effective unit.”

Helpful Report

Posted 6 years ago

“A ten day delivery seemed excessive, and then arrived minus the basin. Therefore not fitted yet, waiting for the basin. Communication not a strong point with Soak.”

Helpful Report

Posted 6 years ago

“Missing items on order, then didn’t turn up again on then next deliver as promised.”

Helpful Report

Posted 6 years ago

“Worst coy ive ever delt with”

Helpful Report

Posted 6 years ago

“Delighted with the style and quality of radiators”

Helpful Report

Posted 6 years ago

“Ordered a whole bathroom suite, the bath front panel was missing and the basin for the vanity unit. Called up straight away explained missing parts, called 24hrs later now answer about when I would be receiving the missing items hand email a week later. 11 days after first delivery the front panel arrived with another vanity unit i now had two vanity units neither with a basin.. Called up straight away and eventually 14 days after receiving the most of the suite i finally had what i ordered and paid for. Ladies on phone very helpful but packing and warehouse department not so i would not recommend you to friends or family sorry but you say next day delivery which i except is not really going to happen but waiting 15 days to get my full order and not even receiving a discount is shameful....”

Helpful Report

Posted 6 years ago

“The bathroom cabinet is now installed and looks very good. Brilliant size for holding all my potions and pots. The lights on each side of the front are very pretty and effective. Very pleased with product.”

Helpful Report

Posted 6 years ago

“Competitively priced and quick delivery”

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Posted 6 years ago

“Cabinet is just what I needed,sent message the night before to let me know it would be delivered between 7am-7pm and as I was going to be in that was no problem”

Helpful Report

Posted 6 years ago

“delivery was for 4th of March - paid for delivery - item didn't arrive until today the 13th - and nobody would answer my emails , my calls - only got a response when i posted on your facebook page and item arrived the next day - no apology - nothing ! customers wanted to be kept informed !”

Helpful Report

Posted 6 years ago

“Excellent choice of tiles; ordered a sample, which arrived the following day. Really positive impressed with the entire experience!”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews