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soak.com Reviews

3.8 Rating 4,919 Reviews
69 %
of reviewers recommend soak.com
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3.8
Based on 4,919 reviews
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About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Philip Nolan
Verified Reviewer
“Purchasing the taps was easy, however we ordered it on a Wednesday and they were not dispatched until the following Wednesday. No reason was given by Soak. This was extremely unacceptable”
Helpful Report
Posted 7 years ago
Philip Nolan
Verified Reviewer
“Purchasing the taps was easy, however we ordered it on a Wednesday and they were not dispatched until the following Wednesday. No reason was given by Soak. This was extremely unacceptable”
Helpful Report
Posted 7 years ago
Verified Buyer - Or I Would Like To Have Been!
Verified Reviewer
“On Wednesday, 9 May, I ordered from Soak.com's web site a Bristan Quest Basin mixer tap and paid an extra delivery charge for it to be delivered on Friday, 11 May. On Friday a totally different item was delivered; 2 bath taps. I telephoned and was assured that the correct item would be with me on Monday, 14 May. Nothing arrived on Monday and a further telephone call, during which I was cut off, resulted in assurances that my order of the mixer tap would be with me on Tuesday, 15 May. However, Soak.com could give me no idea of when it would arrive and agreed to refund the special delivery charge that I had paid. The delivery was made in time for my plumber's appointment which I had been able to move from Monday. There was one problem - the identically wrong taps were again in the package. In the next telephone call, I discovered that soak.com's web site offered an item that it did hold in stock. I had yet again to cancel my plumber. All in all, DO NOT use soak.com. Of the 4 customer service personnel that I spoke to, only one had the first idea what was going on!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Absolutely disgraceful. No confirmation of order received by email despite ringing them up several times requesting copy of order and providing alternative email address. How are we expected to check all items have been received? Wrong colour of item received/ordered but they will not simply exchange. Had a copy of the order been sent to me this could have been prevented as would have known prior to the delivery. As a goodwill gesture they offer to accept return to get a refund and then to have to re-order the whole bathroom suite. Joke of a company. Will not use again and definitely will not be recommending. r”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“There are many on the internet who may be able can beat soak.com on price but when it comes to customer service they are by far one of the best online businesses I have ever dealt with. Highly recommended!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Really good service and value for money products”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“easy website to navigate, delivery reliable”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Pan fixing kit never arrived, paid for next day delivery too !”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Pan fixing kit never arrived, paid for next day delivery too !”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“N/a”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy to order online, but there was no tracking facility which would have been helpful. However other than this no problems.”
Helpful Report
Posted 7 years ago
Liam
Verified Buyer
“The delivery was on time. The delivery team were polite and helpful and delivered the package into the house for me. The quality of the goods was excellent and were good value for money.”
Helpful Report
Posted 7 years ago
Joanne O’Sullivan
Verified Reviewer
“Bath was great, customer service was awful, bath arrived with no feet , was told were out of stock, phoned a few days later and was promised I would receive them by next day delivery, which I didn’t, had to return the bath which I really liked, delivery drivers picked it up and just threw it in their van, no respect whatsoever, not a great service.”
Helpful Report
Posted 7 years ago
Joanne O’Sullivan
Verified Reviewer
“Bath was great, customer service was awful, bath arrived with no feet , was told were out of stock, phoned a few days later and was promised I would receive them by next day delivery, which I didn’t, had to return the bath which I really liked, delivery drivers picked it up and just threw it in their van, no respect whatsoever, not a great service.”
Helpful Report
Posted 7 years ago
Joanne O’Sullivan
Verified Reviewer
“Bath was great, customer service was awful, bath arrived with no feet , was told were out of stock, phoned a few days later and was promised I would receive them by next day delivery, which I didn’t, had to return the bath which I really liked, delivery drivers picked it up and just threw it in their van, no respect whatsoever, not a great service.”
Helpful Report
Posted 7 years ago
Joanne O’Sullivan
Verified Reviewer
“Bath was great, customer service was awful, bath arrived with no feet , was told were out of stock, phoned a few days later and was promised I would receive them by next day delivery, which I didn’t, had to return the bath which I really liked, delivery drivers picked it up and just threw it in their van, no respect whatsoever, not a great service.”
Helpful Report
Posted 7 years ago
Joanne O’Sullivan
Verified Buyer
“It made me unhappy”
Helpful Report
Posted 7 years ago
Gillian Heath
Verified Buyer
“Easy to order. Quick delivery. great product :-)”
Helpful Report
Posted 7 years ago
Steven Kellaway
Verified Buyer
“Good price’s was recommended by a friend”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“That the toilet seat finally arrived!”
Helpful Report
Posted 7 years ago
soak.com is rated 3.8 based on 4,919 reviews
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