soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service delivery as promised great value for money excellent quality”

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Posted 7 years ago

“Exactly what we wanted ,looks amazing”

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Posted 7 years ago

“Unfortunately the product was smashed when it arrived and we’ve had to reorder”

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Posted 7 years ago

“Unfortunately the product was smashed when it arrived and we’ve had to reorder”

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Posted 7 years ago

“very helpful good value first class service”

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Posted 7 years ago

“Terrible terrible delivery for which we paid £12.99 for item to be delivered on a specific date (today - 11th May). Cannot comment on the product as we haven't received it yet. Product is due to be delivered in another 5 days time. So far, appalling service. First and last time of using Soak”

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Posted 7 years ago

“Nothing to do with this product but what a rubbish company to deal with. No delivery notice sent or invoice, no confirmation of delivery date, failed to deliver on expected date and now 3 weeks down the line the bath still isnt installed due to plumber having to reschedule. Not happy at all.”

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Posted 7 years ago

“Nothing to do with the products but what a rubbish company to deal with. No delivery notice sent or invoice, no confirmation of delivery date, failed to deliver on expected date and now 3 weeks down the line the bath still isnt installed due to plumber having to reschedule. Not happy at all and neither is my 6 month old baby without a bath.”

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Posted 7 years ago

“Bought a whole bathroom from Soak. Firstly, when you buy a bath for example, it would be nice to have a "You'll need these" page with compatible traps, waste etc. As someone who doesn't know their way around technically this would've saved me a couple of further orders and the postage that came with them. My shower turned out to be faulty. I called the number and was told that if I got pics to them, they'd have a replacement out by midday the next day. Did that immediately, called them the next morning to hear that they were still on track although my issue was on page 3 of their caseload (Should give you an indication of the quality of goods!). Called them later in the afternoon to be told they couldn't actually open the pics but hadn't bothered telling me and were waiting for me to call them! 40 minutes later on the same call, a replacement was agreed and sent, but this delayed my bathroom by a day and cost me an extra day's labour from my fitter. They also promised collection of the faulty one on Tuesday and the guy arrives Thursday. The replacement shower turns up and of course it's also faulty. Another long phone call, another day of fitter time paid. EDIT 04/05 - despite what their customer service promised below, the part was NOT delivered on the 4th as promised. It's now 8 days since I reported the faulty shower. If I could spend their apologies I'd be a rich man but not one person has actually bothered to DO anything other than tell me to sit tight and hope it turns up in the evening or at the weekend. EDIT 05/05 - I was told yesterday that the part was DEFINITELY with Parcelforce and arriving that day. However if it didn't turn up (!) to call back Saturday morning and another would be sent. Another 20 minute call this morning reveals there's actually no one in at the weekend to send parts. Either yesterday I was lied to or they're just incompetent. I'm now 2 weekends without a shower and have to spend another day constantly chasing them because the only time they've ever bothered to call me is when I initially wrote this review. Shows where their priorities lie! EDIT 0505 part 2 - A call to ParcelForce reveals they only deliver on a Saturday if a Saturday rate has been paid. Of course soak didn't pay it but still told me to wait around for delivery on Sat. Next "guaranteed" delivery date = Tuesday the 8th May, THIRTEEN DAYS after I first reported a fault. EDIT 08/05 - The Spare parts arrived, in worse shape than the ones I already have. Soak tell me my options are to wait another couple of days for some more (but they'll actually check these ones) or wait for their technical team to let me know the exact specification of the part (I'm at the back of another queue for that). Gone with both options so no doubt I'll be posting another update on the 10th, FIFTEEN DAYS after I first reported the fault. EDIT 09/05 - No update on the specifications of the parts and today's excuse is that the warehouse have to email the manufacturer. I'm guessing that there are no phones in the warehouse. I've finally escalated to a manager but it'll take 24 hours for them to call me, presumably because there are many, many others in situations like mine. According to Lauren, the lady manning their social media account, the manager is in a meeting. EDIT 09/05 part 2 - The Manager called me! The technical guys have all gone home at 5pm without replying to their email so, unlucky. But she'll chase them in the morning and call me at 9am, honest! EDIT 10/05 - Hands up who thought the parts or measurements would arrive today? If your hand is up you are mistaken, OF COURSE they didn't! The tracking number I was given yesterday is still not registering on ParcelForce.com, (leading me to ask the question on the title of this review again) and I was given the diameter of the O-Rings, but not the thickness, so I can't even go out and get them myself. EDIT 11/05 - Turns out the parts were NOT sent on the 9th, despite the manager, Leanne, promising me they were sent. And of course, complete radio slience from everyone at Soak.com. Current count: FIFTEEN days since I reported the issue, THREE weekends without a shower, NINETEEN calls to Soak, EIGHTEEN emails sent to them, TWO days waiting at home for "guaranteed" deliveries that didn't arrive.”

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Posted 7 years ago

“Ha!”

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Posted 7 years ago

“They more than lived up to my expectations.”

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Posted 7 years ago

“When purchasing there is no option to buy feet or even a suggestion thry may be needed. After the builder told us that it is too heavy to be wall mounted I immediately ordered some feet for it. I paid for next day delivery which cost me £12.99. The feet didn't arrive after a couple of days, called customer services toask why. They said that it wasn't sent as next day..... so you pay for a service and didn't get it. So I waited longer for the royal mail delivery, and even that didn't arrive. I phoned customer services to say that they still hadn't arrived. I said they haven't been sent even though the system said they were. I asked for then to be resent, to which customer services said we would receive two packs. 2 weeks later only one pack arrived. All round terrible service and poor communication.”

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Posted 7 years ago

“Soak.com what a find . Lady was really helpful when placing the order . Delivery drivers were friendly and above all the product was fabulous . Would defiantly recommend this company thank you to all.”

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Posted 7 years ago

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Posted 7 years ago

“Exceptional service from ordering to delivery . Looks fantastic , easy installation , good quality . Plumber now has one himself .”

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Posted 7 years ago

“Good bath excelant service . Came on time”

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Posted 7 years ago

“Soak didnt make me happy”

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Posted 7 years ago

“produce arrived on time and is of great quality”

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Posted 7 years ago

“Excellent quality product”

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Posted 7 years ago

“delivered within their time stated”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews