soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders delivered on time products good quality”

Helpful Report

Posted 6 years ago

Hi Margaret, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“They did not. Failed to deliver both products. Returns offered but customer must pay for return. Lack of clarity in sizing of product.”

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Posted 6 years ago

Dear Gemma, Thank you for your feedback. If you have purchased an item that is not suitable this will need to return the items back at your own cost. This information can be found in our terms and conditions. Once the goods have been received back, they will be quality checked and a refund will be actioned. I do apologise you are not happy with this resolution. Kind regards, Alex

Posted 6 years ago

“Item arrived quickly and well packaged”

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Posted 6 years ago

Hi Jane, Thank you for your great feedback. We work really hard to ensure our customers get the best experience possible with Soak.com. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Brilliant cuts service as one of my items was damaged on delivery and they replaced straight away”

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Posted 6 years ago

Hi Mr Jones, Thank you for your positive review! I have passed your feedback onto our Customer Service Department who are very pleased with your comments. Thanks, Leanne

Posted 6 years ago

“Excellent quality of products any problems I had, just contacted soak customer service and they resolved my concerns, absolutely brilliant and thank so much Soak!!!.”

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Posted 6 years ago

Hi Imran, Thank you for your feedback! I have passed your comments onto our Customer Service Department. Thanks, Leanne

Posted 6 years ago

“Haven't got to the stage of using the products yet, building work not quite finished”

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Posted 6 years ago

Hi Frances, Thank you for your feedback. We look forward to hearing from you once the Quartz Unit has been installed! Our email address for images is sales@soak.com Thanks, Leanne

Posted 6 years ago

“Very impressed with the whole experience - I was nervous buying a whole bathroom online but the girls who assisted me were brilliant, so helpful and accommodating. I was also nervous about the quality but as there was a no hassle returns policy I decided to go ahead. Everything we have received is of a lovely quality - very pleased with everything. I would certainly recommend them.”

Helpful Report

Posted 6 years ago

Dear Mrs Hughes, Thank you for such a positive review. I have passed your comments onto the advisors who have been involved with your transaction. We would love to see your finished bathroom with the freestanding bath in position. Feel free to pass the photos onto us for the team to view - sales@soak.com If you need any further assistance, we are always here to help! Kind Regards, Leanne

Posted 6 years ago

“The product is fine and the service from Soak themselves was also OK. They are badly let down by their logistics partner, DX Logistics. They didn't deliver 3 out of 11 items but later claimed to Soak they had delivered 10. That was a complete fabrication of the truth by DX Logistics as they called me shortly after the first delivery and said that 1 items had been misrouted to Swansea, 1 was broken so they didn't deliver it and they didn't know where the other item was. So it was actually impossible for them to have delivered 10 items. The broken item was reordered and delivered OK. The 2 missing items were reordered by Soak but only one turned up on the day it should have. The other arrived a day later, the driver said it was put on the wrong truck. That means there were 4 deliveries for the order and about 5 calls to Soak by me to try and sort it out. Not acceptable, suggest you get a new delivery partner!!”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

Hi Robert, Thank you for your feedback. Our Customer Service Team would love to see some images of the mirrors once they are in position! Feel free to reply to my email and I will ensure they are passed on. Have a lovely day. Thanks, Leanne

Posted 6 years ago

“Appalling service, delivered incorrect items, and was told to email what was wrong which I did the same day, never heard another thing, I phoned 2 weeks later, no apology, no explanation, so requested a refund and still waiting for that 22 days after delivery, very poor certainly not recommend to anyone.”

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Posted 6 years ago

“Fast delivery - product excellent quality and hopefully I won't need to use the guarantee.”

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Posted 7 years ago

“Prompt delivery - everything as described - no issues”

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Posted 7 years ago

“Product never arrived, after hours on phone and several weeks managed to get a refund”

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Posted 7 years ago

“Waited in all day for a delivery that never arrived called Soak several times during the day to ask about delivery times never got back to us. Eventually spoke to someone about 4pm who told us delivery was not coming but would arrive 2 days later. Delivery eventually arrived but was missing the shower. It took several weeks and many calls to Soak to get a refund for the undelivered item.If they sort out their customer service and delivery company they may be ok.”

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Posted 7 years ago

“Delivery has been a nightmare due to incorrect item being sent out and after Chase up emails to sales we are still awaiting refund”

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Posted 7 years ago

“Missing bit from delivery and no response from email”

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Posted 7 years ago

“I went to soak.co showroom two see for myself what I wanted to purchase .and was not disappointed with the quality and service I received I purchased everything I needed on the same day with the help of the showroom staff and everything went so smooth right to the delivery would recommend to use them again also saved a lot of money compared to other company's.”

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Posted 7 years ago

“First delivery didn’t bring the sink as it was damaged, the second delivery was the broken sink re packaged, the third delivery didn’t arrive and neither did the 4th, both 3and 4 delivery, sent me emails and texts to tell me it was on its way. I now find myself with unhappy customers and still no sink, it’s appauling delivery service, and yet again I need to call customer service to be given a delivery date which I can’t trust 0 out of 10”

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Posted 7 years ago

“Customer service is exemplary.”

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Posted 7 years ago

“Hard to say as the item arrived damage after being mishandled by the delivery team. I did however notice that the internal wood had not been painted properly. I had to chase soak for delivery as the item arrived substantially later than what they promised. Despite numerous calls no one seemed to understand why I had received no order updates nor did they know what had happened to the actual order. Collection of the faulty item was a similar experience with me making lots of calls and sending images to no avail.Eventually they collected the unit having sent me a text with less than 24 hours notice. I expected more from this company.”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews