soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“whist the tray itself was fine, the colouring was not correct to match our mono theme. We arranged collection with Soak directly and whilst the product was collected over 3 weeks ago, the refund has not been made as they continuously keep telling me they can't find it. This is after providing evidence of the collection from DX (organised via Soak) - very frustrating as up to this point the products and service were good; this is leaving a bitter taste though as aftercare is just as important to the original sale service, and is even more critical to gaining a valued customer base going forward. Would really like this resolved very soon.”

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Posted 6 years ago

“i think you need to get the aftercare sorted and you will be awesome.”

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Posted 6 years ago

Dear Rajvir, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm the radiator has now been received back. The refund has been processed for you for the amount of £80.99 the refund should now be back in your account. And a refund for £49.99 has also been raised for the discount on item BS2896 this will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Great price, no problems”

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Posted 6 years ago

“Great price, no problems”

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Posted 6 years ago

Dear Ian, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Price, speed, advice”

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Posted 6 years ago

“First delivery was lost by the transportation company and I had to call and chase to find out what had happened. I was on the phone for 30 minutes mainly holding but the CS team did their job well overall. It looks like they need more staff for peak periods and better tracking of deliveries so that the customer isnt alerting them to missing goods but overall not to bad. Wasnt to happy that the call centre could not call me back when they had a fire alarm so i had to hold to make sure i didnt have to wait another 30 mins while they carried out their fire test.”

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Posted 6 years ago

“Resolved issues with delivery and also the item going into sale before it was delivered.”

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Posted 6 years ago

“Very poor service, cistern arrived damaged. Agreed a replacement delivery on a Tuesday, booked plumber on a Thursday - still no cistern. Had to purchase another toilet elsewhere and was told I was told I would have to pay send the toilet basin back even though I could not use it. Also ordered showers, poor quality and incredibly difficult to decipher instructions. I do not usually complain but would never use Soak again. I also used another company for fitting out the 2 bathrooms Victorian Plumbing and they were excellent. Good quality and good quality and everything arrived on time.”

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Posted 6 years ago

“It didn’t - very disappointed !”

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Posted 6 years ago

“I am shocked that this has even appeared in my in box. We never received our order and so far have received no response to our numerous emails asking for our money to be refunded! It was a significant amount to just forget about. I will continue to persue a refund, let's hope not in vain. I understand things are sometimes lost in transit but to have no response and to be £85 out of pocket is not on!”

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Posted 6 years ago

“Not at all.”

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Posted 6 years ago

“Didn't receive this item, along with other taps. 20 minutes on hold trying to get an answer why. Shocking service all round having spent over 2k on items”

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Posted 6 years ago

“Delivery arrived promptly. Lovely range. Great product.”

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Posted 6 years ago

Dear Hana, Thank you for your feedback. I am pleased to hear you are happy with the Melbourne unit purchased. Feel free to send the images to - sales@soak.com Thanks, Leanne

Posted 6 years ago

“Excellent service all through from placing the order to delivery. Marina, the lady at the other end of the phone was really helpful in guiding me to the right products. Value for money, a definite yes.”

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Posted 6 years ago

Hi Trevor, Thank you for your order. I have passed your comments onto Marina and this is very much appreciated. We look forward to future orders from yourself. Thanks, Leanne

Posted 6 years ago

“Bath tap much too small. I am recently widowe and know little about size of pipes and no one to check my ordering . Had the tap fitted but it takes 25/30 minutes to draw even a 5 inch bath. Looked OK on website , but don’t think it is fit for service for me. The actual postage and packing /response time from soak very good.”

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Posted 6 years ago

Dear Winifred, Thank you for your feedback. f the item is not suitable, it is possible to return the item for an exchange or a refund. We have a wide range of products available on our website that you are able to exchange too. Our dedicate Customer Service Team are available on 0333 004 6333 if you require any further assistance. Kind Regards, Leanne

Posted 6 years ago

“Thanks to soak for the shower I bought from them I am very please with the choice. Am now starting to enjoy my shower. Delivery was very quick. I will recommend the product to others. Thank soak.”

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Posted 6 years ago

Hi Mrs Kadijatu Kamara , Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Lovely radiators delivered on time”

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Posted 6 years ago

“Service appalling ordered 3 towel radiators all the same. 2 correct 1 totally different delivered. The incorrect item also had dings of chrome blistering. Replacement sent arrived on day I was not in inspite of conversation to secure delivery for another day. Replacement also different item not even correct size or colour. Am now waiting for replacement for the replacement. All of this has of course incurred the cost of plumber returning twice. No mention if compensation”

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Posted 6 years ago

Dear Margaret, Thank you for your feedback. Please accept my apologies for the inconvenience caused to yourself. As a company, we do our best to ensure the issue is resolved as quickly as possible for you. After having looked into your order further, I can confirm the replacement was signed for on the 25th July. I have emailed you directly through the case to confirm the radiator has been checked over and you are happy to proceed with your order. I look forward to hearing from you. Kind Regards, Leanne

Posted 6 years ago

“Don't buy from them. Goods delivered damaged after spending a lot of money.We received replacement after two days and again it was damaged.So we arranged third delivery ,after waiting for them entire day they didnt even show up.No compensation just apologies and we have to wait another five days that we are not sure if we ever going to receive the order. Also been told that if we sent back the order we have to cover the delivery. This company is a joke.Do not order from them.No customer skills.”

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Posted 6 years ago

Dear Levent, Thank you for your feedback. Please accept my personal apologies for the inconvenience caused. Can you please confirm your order reference? I have searched our system using the email address provided and have been unsuccessful. Once I have this information, I will be able to assist further. Kind Regards, Leanne

Posted 6 years ago

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews