SoftMoc Shoes Reviews

Name: SoftMoc Shoes
Rating: 1.33

1.3 Rating 90 Reviews

8 %

of reviewers recommend SoftMoc Shoes

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1.3

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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SoftMoc Shoes 5 star review on 6th August 2022

Louis And Dianne Schneider

SoftMoc Shoes 1 star review on 2nd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't make the mistake of using old fashion CASH for your purchases at SoftMoc. When you try to take the shoes back, they don't have the money to return to you (even at 3pm on a Saturday). This is not the first time this has happened to me at SoftMoc. They would return my purchase to a bank card, but I didn't have one on me. I phoned the customer service number and the rep was not helpful at all. When I said that when a customer pays with cash they should get cash back, the service rep said that a bank card is cash. The rep said that to get actual cash back, I would have to phone the store and get them to phone me when they have enough money in the register. What a hassle!!!!!!!! This has happened to me twice in the last month at SoftMoc. I feel like they are holding my money hostage. I wonder how many people have ended up just keeping the shoes because they do not have time to deal with the SoftMoc hassle? I will no longer be shopping at SoftMoc!! There are much better shoe companies out there.”

Helpful Report

Posted 4 years ago

“Don't do it. Go anywhere else! I found a pair of boots on store that I needed in a different size, I was happy enough with the assistant managers service at the mall of America store I had her ring up my sale so she could get the commission instead of ordering online myself. Surprised me when the wrong boot arrived. Call customer service wait mostly on hold for almost a half hour and they refused to honor the price the correct boot was to exchange the boots for me. Oh, and lucky for me they were so kind to refund my shipping for their mistake when they normally do not refund shipping?!? Are you kidding, you sent me the incorrect product! Do yourself a favor spend the extra money, save the headache and go anywhere else!”

Helpful Report

Posted 4 years ago

“Terrible customer service, went in to return shoes and the girl returned the wrong pair. After the refund was processed and I noticed the $100 price difference I asked her to return the correct pair. She was unable to do this with her system apparently and I had to repurchase the pair she incorrectly rang in and then proceed with another transaction to refund the pair I was returning. Keep in mind when credit cards are refunded it takes a few days to go back on but the purchase comes off immediately. Spoke with someone who claimed to be the district manager and she advised me she would have to make a phone call and call the store back. This was after half an hour. There were also at least seven people in the store who wanted assistance but the one employee left them all and went in the back to talk to whomever she was speaking with on the phone about her mistake. Will never shop at this store again.”

Helpful Report

Posted 4 years ago

“I ordered a winter boot on sale for my son online and he's all excited to receive it. Bad surprise, I just received an email stating that it is sold out. However, when going on the website, it's still showing the item available and you can order. Either they have the worst online system or something is fishy because it's a 50% off sale. Beware if you promise someone a shoe and you order on this website”

Helpful Report

Posted 4 years ago

“If you could offer a negative review for this place it would be more fitting. Bought boots here for a Xmas gift for my wife they didn’t fit, tried to take them back Boxing Day to the heartland location and didn’t have my card so they wouldn’t allow the return ( are they worried someone might scam them wtf same name same family are you kidding me ) we then left on vacation for New Years and retuned on January 11. We went to return them today to be told we are over the thirty days. Most stores after until the middle of January for returns but not softmoc, I guess there better then most stores in Ontario NOT, we are stuck with a $200 pair of boots and no answer. Phoned there customer service and that had to be the worst experience ever, had this kid by the name Conner which was absolutely a joke asked for him his manager Rob he is just a robot something like a broken record. I can understand why they have such horrible ratings. I WOULD ADVISE EVERYONE TO STEER CLEAR OF ALL SOFT MOC STORES. Let them go bankrupt like every other business that fails to have decent customer service.”

Helpful Report

Posted 4 years ago

“VERY DISAPPOINTED. DID NOT HAVE MY ITEM FOR A SIZE EXCHANGED AND REFUSES TO GIVE ME A REFUND. WHEN THEIR MISSION STATES: We had a vision to create meaningful customer experiences through service and unsurpassed quality of product." So, tell me more about how your mission statement is aligned to how you treat your customers that are seeking solution to a problem initiated because you don't have an item in stock? VERY UNFAIR TREATMENT TO A CUSTOMER THAT FIRST: DECIDED TO GO TO YOUR STORE INSTEAD GOING TO THE COMPETITION; SECOND: ALL WANTED WAS AN EXCHANGE OF SIZES WHICH YOU DON'T HAVE; THIRD: ALSO DON'T RETURN THE CUSTOMER MONEY TO GO PURCHASE IT SOMEWHERE ELSE. Feeling very frustrated.”

Helpful Report

Posted 4 years ago

“Worst customer service, terrible customer service @ Heartland store, the customer service staff at the store not even ready to acknowledge my concern, I will never go to any Softmoc Store, not even interested now to do online shopping with Softmoc.”

Helpful Report

Posted 4 years ago

“Softmoc comes across as a store you can't lose at - they have free shipping and also boast of free returns (with an asterix). So I made my purchase and receiving my order,but they were not what I expected. No problem I thought, they have that free return policy. No! What I get is a number to write on the box which states they gave me the green light to return, but the cost is my obligation to pay. When I look into the FAQ about this, it states that free returns must 'qualify', but doesn't come anywhere close to saying what it means to qualify. Is it a roll of the dice if you qualify? Who knows? Now I must pay $17 to return a $60 pair of shoes, and if I want to return it to a store and not pay shipping, I need to drive an hour to get there. Buying from almost any American stores, online or not, you won't get this disrespect. Softmoc's 'customer service' people are not exactly oozing with people skills just to make it worse. Sad to say, but I will continue to buy American because they know how to treat a customer as someone they appreciate, rather than a Canadian store that treats you like a burden or an annoyance.”

Helpful Report

Posted 4 years ago

“Prompt service and a great return policy.”

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Posted 5 years ago

“Had an issue with delivery; not their issue, was an issue with Canada Post. When I called Soft Moc Customer Service they stayed on the line until the issue was resolved with Canada Post. I was at the Canada Post outlet when I called as Canada Post said they did not have my package, but, Soft Moc confirmed they did have the package and they were correct, Canada Post had the package.”

Helpful Report

Posted 6 years ago

SoftMoc Shoes is rated 1.3 based on 90 reviews