4.82 Rating 154 Reviews
95 %
of reviewers recommend
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
I purchased software and was given a key code to allow it to work. When I entered the code, I was told it was invalid. "Their support people would look into it". We sent them a screen shot of the error message and after waiting all afternoon, nobody bothered to respond. Very disappointed.
Posted 1 month ago
My (few) download struggles were handled very quickly via chat.
Posted 1 month ago
I purchased office student and home two days ago. I have received all kinds of thank you emails but no product. I have sent several emails in regard to this and get no response other than more thank yous and that I should expect an email with the download and key shortly. The last two emails I have sent they have not even had the courtesy to respond to. Pathetic. I gave them one star but seeing as I haven't received a product they don't deserve that.
Posted 2 months ago
Softwarekeep was very helpful in my purchase of MS Office for Mac. Price was fair and the assistance in installing was excellent. Thanks Joe
Posted 3 months ago
SoftwareKeep delivered the application timely. When I encountered issue and opened a chat, Emir helped me complete the installation process quickly. I am impressed with the professionalism and customer service. Thank you!
Posted 3 months ago
Very easy purchase process. Joe was helpful and even provided a discount code.
Posted 3 months ago
Very prompt and helpful support, solved my issue. Many thanks!
Posted 3 months ago
Excellent support. I had an issue with the install. Sent an e-mail and received a prompt response. Technician (Joe) remoted in and handled the install quickly. Excellent customer experience.
Posted 3 months ago
Don't waste your time with this company. After purchasing a product that is in stock according to their site, you'll receive an e-mail a day or so later similar to the following:

"Thank you for your purchase!

Unfortunately, we run out of Microsoft Visual Studio Net Enterprise Architect RB keys with no ETA yet for new stocks. We are working tirelessly to acquire new stocks and send you your purchased software license within 24 business hours.

Should you have any questions or concerns, please do not hesitate to contact us via email, chat or hotline no.
Visit us at our website and find out more offers for your daily computing needs."
Posted 4 months ago
I was very skeptical, and uncertain which program to buy..I called them!, and while I had a hard time understanding him, I was able to figure out which one to purchase.
I went ahead and ordered, at a very good price, and got an email saying my order was on hold until they could verify information? I sent them a note asking What?, and he called me. I guess it was a random verification check on their part..I was sure how I felt about that.
In the end though, I got the program, with the program keys, and great instructions that even this middle age, new iMac owner was able to follow with absolutely no problems at all.
So I’m here to tell you, that I researched them, and they’re valid, helpful, honest.
Posted 4 months ago
Patrick provided excellent, speedy support. Finally I seem to have Microsoft Office running. I did have to wait awhile past my scheduled appointment time, which happened the first time that I got technical assistance as well. I recognize that this is difficult out perhaps there was a way to update me via email or text.
Posted 1 year ago
They solved a problem I couldn't solve without their help. I'm grateful to them for that.
Posted 1 year ago
Well, In less that 4 min or so My software was up and runnning. Very satisfied and will continue to use for future software needs.
Posted 1 year ago
Delivery was slow, but otherwise good. Tech support was very helpful.
Posted 1 year ago
I used Software Pug to purchase Office 2016 for the mac but was unable to access the software and called for a refund. I am not sure how softwarekeep and software pug are related, but in any case, the customer service I received was excellent and the software is now installed on my computer
Posted 1 year ago
very helpful
Posted 1 year ago
Incredible !
Posted 1 year ago
Posted 1 year ago
Votre Technicien a été Très efficace et très Professionnel, Merci à Lui, à Recommander. Au revoir ,
Jean-Pierre Vandervonden
Posted 1 year ago
quick response
Posted 1 year ago is rated 4.82 based on 154 reviews