“Very disappointed!!!
I ordered 3 bands on December, 13th. The Solace website advertised everywhere about delivery from 2 to 5 days. It was delivered 10 days later (Dec, 23rd)...
It was supposed to be a Christmas gift and it was delivered too late, we took a flight to our vacation spot the day before (12/22). I live in California.
Worried it might not be delivered in time, I reached out by email to customer service, who told me that it was not their fault and blamed the shipping carriers. It was not helpful.
If Solace can't anticipate and handle high demands during Christmas time, then Solace shouldn't advertise about delivery between 2-5 days on their website.
It's false advertising and misleading.”
I apologize for the inconvenience you experienced with the delayed delivery of your order. We understand the frustration, especially when it comes to holiday gifts. I assure you that we take your feedback seriously, and we'll strive to improve our communication and delivery processes during peak seasons.
“Watch fits very loose. I can't seem to find my order number to be able to return the band or exchange for a different size. I would recommend getting a size smaller than the website recommends.”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“The product is great, all three bands are lovely and my wife loved them. However, because of your lack of common sense when it comes to shipping during the holidays I give you a 2. My order was a gift, your package had your name on the bag. If my wife saw the bag she would have known immediately what it was. She actually saw the bag outside, saw it was for me and went on inside, your logo luckily was on the opposite side. May order again, but never for a gift, gotta do better.”
“i liked my watch band for the first day i had it, then the hinge broke on the latch and i can’t wear it anymore. the metal also began to discolor within one day. would not recommend”
“I bought 4 bands out of 4 of them 1 was incorrect. Brought it to supports attention, they offered to replace it. & STILL sent me the same band that the was incorrect. The website said delivery was 2-5 days. Got my items 3 weeks later. 🙄”
“I ordered and paid for 2 watch bands and after almost 3 weeks only one band came to me. I did go to their website and got an honest apology and a promise to sent the additional watch band. I still have not received it.”
“These things aren't actually braided. They're sewn together to look like a braid by a thin plastic thread that can come unraveled. At least they were nice enough to send me a replacement when the first one was the wrong size, but the replacement they sent is coming apart.”
“I'd bought from Solace before and had a great experience, but over time the band got stretched and so I went back for a new one.
The new band is much lower quality, doesn't stretch as easily, feels uncomfortable on the wrist and - most importantly - it *does not* connect properly to the Apple watch, so it slides out even without pressing the release button on the watch.
Not impressed with the nose-dive in quality.”
The bands do wear in a bit after use, but if you are having issues that quickly we recommend sizing down. You can exchange your bands for the correct size @ https://solacebands.com/a/return
If you need any help please email contact@solacbands.com
“Beautiful and comfortable; however, the three bands I bought have all stretched out so much simply from taking my watch off every evening to charge. Disappointed that I bought 3 bands and none of them are usable now. It has barely been a month.”
“I paid for expedited shipping. It was not expedited. It took forever to get. I even got an email from Solace asking how I liked my new band---which hadn't been delivered yet!! Very disappointed.”
“The material is good. I decided to go with a solace band after reading reviews because I work out.
The material is nice but after taking measurements and ordering a medium. It is loose after 1 week wear. It doesn’t sit snug on my wrist and moves back and forth with movement of my arm. Definitely doesn’t fit nice to run.”
Hi Gaby,
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
Hi Michael, We're sorry to hear that. Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I ordered two bands- one is easy to decrease links/ make smaller while the other is not as easy to figure out so I am unable to wear it (due to it being too large).”
Hi Lindsay, For the Nova band, did you try using the extra metal insert pieces that came with the tool? There are longer pieces that can be screwed in that should allow you to push the pins all the way out.
“I love all my solace bands but I have had some trouble getting in contact with their customer support, if that wasn't the case I would definitely rate them 5 stars, their bands are wonderfully made.”
“Order was delayed and lost. Reached out to customer service to get a replacement which took another 7+ days. only got a 30% off refund. Bands are only OK. Startup clearly has issues and doesn't understand customer service.”
