“While the customer service was amazing the band quality was awful. My first band lasted about 30 days. My second, a week. My third, a day. Solace replaced them immediately every time, but the bands kept breaking at the hardware connection point. Finally I requested a refund and got that without question. So, amazing customer service, but I couldn’t find a band that wouldn’t break. I went back to Apple.”
“The medium was too small and broke twice. The company kept sending replacements to ensure my satisfaction but the large was too large. Great concept but may not be for everyone”
“the wrist sizing is a bit off, and the band is not comfortable to wear due to this. I bought one on clearance though, so no returns/exchange. I will try one size up next time I can afford one and see if that is better. Love the quality of the band tho!”
“I was disappointed on how bulky the clip was on this band. I wanted to return it but when I did the process I was only getting 1/2 of what I bought it for back. Kind of not worth the hassle of it all which was also disappointing Unfortunately I wont be ordering another band from here”
“Was not impressed with the quality with 1 out of 3 of the bands. 2 of the 3 were very nice material and felt nice. The 3rd felt cheap. Also, the shipping took extremely too long. I started to worry that the company was out of the country.”
“Band was purchased for a 45 mm Apple Watch 9. Unfortunately the posts that slide into the band slots on the watch were a little wide and stuck out on the sides. We had to return the band.”
“I ordered the pride band. It is bright and I appreciate the colors. The band stretches out after wearing it a few times and it no longer holds my watch snuggly on my wrist. The attachment to the watch is plastic and does not rest securely on the watch. I was disappointed in this purchase.”
Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“While I admire the quality of your product, the sizing method is lacking. I’m on the second set of bands and the small is still too small. I used the sizing method from the website but they are still too small.”
“I received the wrong band twice. Twice I was told something like “it’s the right sku but the wrong product”. To the end customer, when you order one thing and get another, it doesn’t matter why it’s wrong. While they were quick to remedy the first time, I got the wrong band once again. They said they would speak to the warehouse, but I haven’t heard back on the final resolution. The responses from Support were tedious and difficult. The two stars are for the quality of product, not the organization of merchandise or service.”
“Unfortunately my wrist is too small, it would have been great if there were some half links provided. It was either too small or too big. Also need to work on the dye for the black band, it dyed my fingers and wrist while removing and adding links. I can’t imagine if I had worn it all day while hot outside.”
“Unfortunately the band stretches out quickly and the watch/band hangs loosely on your wrist. The company did replace the band but charges you a replacement fee. I probably wont buy again.”
