“I received the wrong band twice. Twice I was told something like “it’s the right sku but the wrong product”. To the end customer, when you order one thing and get another, it doesn’t matter why it’s wrong. While they were quick to remedy the first time, I got the wrong band once again. They said they would speak to the warehouse, but I haven’t heard back on the final resolution. The responses from Support were tedious and difficult. The two stars are for the quality of product, not the organization of merchandise or service.”
“Unfortunately my wrist is too small, it would have been great if there were some half links provided. It was either too small or too big. Also need to work on the dye for the black band, it dyed my fingers and wrist while removing and adding links. I can’t imagine if I had worn it all day while hot outside.”
“Unfortunately the band stretches out quickly and the watch/band hangs loosely on your wrist. The company did replace the band but charges you a replacement fee. I probably wont buy again.”
“I was very excited for this band to come. Unfortunately it did not match the color shown online when I purchased and it doesn’t fit well for my Apple Watch. I intend to return.”
“The band is comfortable and looks great, but after a day of wearing it, it becomes loose and my Apple Watch locks because it thinks it bit even on my wrist it’s so loose. Pretty disappointing when you spend 40 bucks on a watch band.”
Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
We also recommend sizing down to avoid over-stretching.
“I opted for the slim perma band in the smallest size. Unfortunately it either fits too tight or too loose when I adjusted it. I was so bummed because I like the look of the slim perma band.”
“I love the look of the band but I was looking for something more substantial, especially for the price-point. I have a pretty small wrist so part of the issue could be how the band feels and sits once I remove 3-4 links, but I also was hoping the clasp would be metal/better quality but it seems plastic-y. This is my first after-market band purchase so I'm not sure what to expect but I'll keep looking. Customer service was AWESOME though when I had thought the band wasn't delivered.”
“I wanted to try the new bands so I wear a small in the braided ones, but the smalls were to big and the xtra smalls were to tight. Very disappointed. Now I’m stuck with 6 bands.”
“The band broke off at the connector the the watch on the first day wearing it. Looked like it was only held together by some glue and it came right off”
“I wanted to love the permanent slim, but it’s not a good for my petite wrists. The buckle is especially challenging since it’s so long. Sending back.”
“The concept is great, however the sizing doesn’t work. Me and my son both had this issue. Our wrist are to small for the large but the medium is to tight, there’s a reason Apple has there sizing the way it is. Very disappointed will not buy again”
