SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 279 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A speedy delivery of a well-packed item, thank you. A spare bag for all the rolled-up rugs that furnish my BabyBell. (I do sometimes wish they had a lengthwise zip instead of kit-bag style - just a bit easier for me to get stuff into) Polly”

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Posted 7 years ago

Thanks for your feedback!

Posted 7 years ago

“A great range of quality products and a lovely service. We are very pleased with our solution for family holidays.”

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Posted 7 years ago

Thank you for taking the time to review.

Posted 7 years ago

“We bought a polycotton tent from another well known manufacturer the pole split on the second outing the company replaced the tent again the pole split and the company gave us a full refund. After doing plenty of research and checking online reviews we decided to buy the Soulpad 4000 Hybrid with Demi Inner, i rang Soulpad a couple of times for some technical and delivery information the staff were amazing they could not do enough to help us. We ordered on Wednesday night and our new tent was delivered Friday morning, we haven't had an outing in it yet but we have unpacked it and the quality looks 100% better quality than our last tent especially the poles. My only negative comment is not down to Soulpad but Parcelforce who delivered the tent, there delivery driver was rude and unhelpful, it is pointless us complaining to them (Parcelforce) because there online reviews are so bad i do not think there is any point. Many Thanks John and Kathy Austin”

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Posted 7 years ago

We are always happy to help. Thanks for your lengthy review. We've forwarded your comments about Parcelforce too. Enjoy your new SoulPad!

Posted 7 years ago

“Thankyou for some helpful dialogue in working out which tent to buy and how to get it to my home in Valencia, Spain”

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Posted 7 years ago

That's what we're here for. Glad to help and thanks for your order!

Posted 7 years ago

“Our SoulPad arrived really quickly in time for our scout camp. It was very easy to put up in less than 20 mins. The quality seems great and we look forward to many years of use!”

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Posted 7 years ago

Well, Gordon, we do our best. Glad to know it's all working out for you and your scouts. I bet you had a lot of help putting up your SoulPad!

Posted 7 years ago

“Everything about SoulPad makes us happy! The tent, the stove, the bunting, the excitement of camping (it's been up in the garden for the whole summer holidays), the sound of rain on it, the drinking of wine in it and the promise of many holidays to come in it X”

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Posted 7 years ago

Perfect. Making you happy keeps us happy! Enjoy!

Posted 7 years ago

“Clear website, super fast delivery and very helpful staff. We have used our soulpad-lite once and love it so far...”

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Posted 7 years ago

May you love it many times over. We're proud of our fast delivery and detailed site so thanks for taking the time to review.

Posted 7 years ago

“The soulpad bell tent is made to an extremely high standard. I love it, it creates an exquisite calming environment”

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Posted 7 years ago

Brilliant, glad you love using your SoulPad. Thanks for taking the time to review

Posted 7 years ago

“Brilliant product, great quality and looks fantastic. We've spent well over 100 nights in our SoulPad 4000 and it's still perfect. Thanks!”

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Posted 7 years ago

100 nights! You deserve a medal. In fact - there's one on its way to you as I type. Thanks for the review.

Posted 7 years ago

“Fabulous product with very quick delivery, no hassle shopping, perfect.”

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Posted 7 years ago

Thank you, Donna. We wish all shopping could be hassle free!

Posted 7 years ago

“They delivered on time”

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Posted 7 years ago

That's great news, John. Thanks for sharing!

Posted 7 years ago

“Needed a SoulPad 5000 hybrid in a hurry for sons birthday party - delivered next day as requested. Great service by phone and email to keep us up-to-date. Easy to assemble (the instructions seemed more complicated than the actual 'erection' to me). 6 X 11 years olds all with either single or double airbeds all fitted inside comfortably and had a great time. Looks great, well designed and well made - makes a change these days. Keep up the good work SoulPad!”

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Posted 7 years ago

Thanks, Andy. The instructions are comprehensive but it's an easy job really. Hope you saved us a slice of cake!

Posted 7 years ago

“Thanks great service from soul pad as expected the ground sheet arrived on time and exactly what I needed as a footprints for my 5m Bell Many thanks”

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Posted 7 years ago

Hi Paul. It's always useful to have a spare and we know how important it is that orders are received on time. Thanks for your custom.

Posted 7 years ago

“VERY PROMPT AND EFFICIENT. tHANKS!!!”

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Posted 7 years ago

YOU'RE VERY WELCOME. eNJOY YOUR NEW SOULPAD!!!!

Posted 7 years ago

“Fantastic company l ordered by phone and it arrived really quick .”

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Posted 7 years ago

Woo-hoo! We love to be called 'fantastic'. Thank you.

Posted 7 years ago

“I love my new tent! My SoulPad 3000-ultralite bell tent is still light enough for me to travel on the train with (on a trolley), it has plenty of room inside for one person and luggage. I can put it up single handed, it was warm enough and dry. The opening wasn't too low to stoop and I could stand upright in the middle. I hadn't camped for a couple of years and my last experience wasn't brilliant as the tent I used was very low, cold and cramped. This was a big investment for me to be able to continue camping into my 60s and I am very happy with it.”

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Posted 7 years ago

This is wonderful to hear, we hope you get to camp into your 70s and beyond. Look after your 'Pad and it will look after you! Thank you for the 5 stars!

Posted 7 years ago

“The customer service is second to none and Zoe could have not been more helpful if she tried. I have not encountered customer service as good as this in years. And the tent ? ...... Well it is as good as the customer service and we are loving it x”

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Posted 7 years ago

Wow! We're really proud of Zoe here and she will be so pleased to hear that her efforts were appreciated. Thank you for taking the time to review. x

Posted 7 years ago

“Amazing tent and very easy website, fast delivery - great service and great products, thank you!”

SoulPad Ltd 5 star review on 16th August 2017

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Posted 7 years ago

Hey Janine! Thanks for the 5 stars. Looks like you've mastered your erection already. Have fun!

Posted 7 years ago

“Beautiful tents, fast shipping”

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Posted 7 years ago

Beautiful set-up, fast review. Thank you, Mr Gueli!

Posted 7 years ago

“Excellent quality tent very professional service .The sales lady at the showroom was very professional also the lady at the collection point Was very efficient overall very pleased”

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Posted 7 years ago

Thanks for taking the time to review, Gary. Enjoy your camping adventures!

Posted 7 years ago

SoulPad Ltd is rated 4.9 based on 279 reviews