Sparks Warehouse Reviews

Name: Sparks Warehouse
Rating: 4.04

4.0 Rating 438 Reviews

75 %

of reviewers recommend Sparks Warehouse

Company Reviews

Questions

Metrics

4.0

Based on 438 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Phone:

07584162714

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Sparks Warehouse 5 star review on 23rd October 2017

John Pearce

Sparks Warehouse 5 star review on 1st August 2017

Sandra Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received order, no communication from Sparks Warehouse, opened a case on paypal, did not reply to that either, very disappointing”

Helpful Report

Posted 5 years ago

“I was only sent half of what I purchased - a 2 gang plug with flap (I got the flap only). I have since emailed back 3 times, only 1 email answered and still have not received the item I need.”

Helpful Report

Posted 5 years ago

“The items were of a good quality and at a great price. However it took a week shy of 2 months to get all 7 of the electrical sockets that I ordered. Responses from the company were apologetic but I had to do all the chasing and keep the pressure on to get my order completed. An order status update unprompted by myself from their customer services would have gone a long way I feel, and would be a polite way to keep customers from going elsewhere.”

Helpful Report

Posted 5 years ago

“The freezer drawer I received came broken I have since sent it back and still waiting a refund this was over a month ago very un happy”

Helpful Report

Posted 5 years ago

“Usually pretty good for stuff but totally let me down on a job bought an accessory that was listed as in stock but after a week had to email to be told it’s out of stock and may take a week 2 weeks later gave up got refund went some were else poor service this time”

Helpful Report

Posted 5 years ago

“Placed an order for one item, showing as despatching in 2-7 days . . . after just over 2 weeks of hearing nothing from them, I emailed them . . . no response. Emailed again . . . no response. Then they just cancelled my order with an automatic notification by email. Wasted my time completely, and the item I ordered is STILL showing as available in 2-7 days on their website. Worse still, they took the money from my credit card when I placed the order! From my experience of ordering with them, this company look like scammers.”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear you had such a delay on your order, rest assured this is not standard practice. Unfortunately, we are unable to stock everything in our collection of products, so on items we don't stock, we are at the mercy of our suppliers. We typically respond to all emails within 24 hours, so not sure how your one would have been missed, of course I want to get to the bottom of this, so please call our sales team on 01295 568 105 and I will resolve this. Regards Sparks Warehouse

Posted 5 years ago

“Ordered some sockets with specific amperage, got sent the wrong ones. Contacted for replacement, waited 15 days, no sign of them. Contacted Sparks again, and completed the return. 2days later the right sockets arrive, returned. On this I've lost time going to the post office, plus money with all the post returns. 22 days after still waiting on my refund.”

Helpful Report

Posted 5 years ago

“tried to return 2 items with the returns policy had no joy phoned loads of times and got told the same thing you need to do it all online which i did and was suppose to get a email to confirm this and a returns address IM STILL WAITING called the company yet again and got no where. Its been going on nearly 2 months and now Guess what IM STILL WAITING and ive wasted my money and my time on this company trying to sort this situation out. such a terrible customer service would not recommend them.”

Helpful Report

Posted 5 years ago

“Original told all items in stock , eventually got part of order over a week later then had to keep phoning to chase rest of order which took nearly 2 weeks”

Helpful Report

Posted 5 years ago

“Overall a pretty rubbish buying experience. Delayed shipping. Only part of my order coming and no indication when the rest will follow. There is an alternate company with similar prices. Go there instead. Can't be worse!!!!”

Helpful Report

Posted 5 years ago

“Very very poor customer service. Sorry but never again!”

Helpful Report

Posted 5 years ago

“Order took weeks to arrive, I had to be the one chasing all the time - plus was given differing updates when rung to email responses. I can apricate things may not always go smoothly but delayed my installation and cost me money. If I had been advised not in stock sooner may have not cost me so much in the long run.”

Helpful Report

Posted 6 years ago

“Slow slow slow 6 weeks to get my stuff”

Helpful Report

Posted 6 years ago

“I still have not received a refund for a product I returned on 23/03/18 - one month ago. My calls go unanswered.”

Helpful Report

Posted 6 years ago

“Delivery was really slow, took weeks and came in several deliveries. Thought I’d give you a try as your prices were ok but I’m afraid I won’t be using you again.”

Helpful Report

Posted 6 years ago

“Not even worth a star.advertised item was totally wrong colour as shown .then tried to return item and got charged £14 for doing it .even though i rang them and they didnt even get back to me .shocking font buy of them”

Helpful Report

Posted 6 years ago

“Said they had been sent, never arrived. Said it was error. Waited weeks for stock. Had to change make which was fine Cannot understand why they didn't offer alternative weeks before AT least they admitted fault and apologised”

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Posted 6 years ago

“My order never arrived. Was ignored by Sparks. Had to get PayPal to intervene.”

Helpful Report

Posted 6 years ago

“ordered an item, received an email to say item was ordered, then ready, then shipped, when not delivered I emailed to enquire where it was and was told it was out of stock and would be in stock in 4 weeks time eventhough had an email saying your item has been despatched.”

Helpful Report

Posted 6 years ago

“After waiting 12 working days rang and was told could not get it in stock.very disappointed cancelled the order and got refund.Not reliable company?”

Helpful Report

Posted 6 years ago

Sparks Warehouse is rated 4.0 based on 438 reviews