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Speed Graphic Reviews

4.9 Rating 2,985 Reviews

97 %

of reviewers recommend Speed Graphic

Company Reviews

Product Reviews

4.9

Based on 2,985 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01420 560066

Email:

enquiries@speedgraphic.co.uk

Location:

Unit 9A Oakhanger Farm Business Park Oakhanger
Bordon
GU35 9JA

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Speed Graphic 5 star review on 28th August 2023

Speed Graphic 5 star review on 26th January 2023

Speed Graphic 5 star review on 22nd October 2022

Mr Michael J Wright

Speed Graphic 5 star review on 20th September 2022

Speed Graphic 5 star review on 14th August 2022

Speed Graphic 5 star review on 14th August 2022

Miss Natalie Hough

Speed Graphic 5 star review on 16th March 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is fine and easy to use. Communication is poor (no email back from initial inquiry & long wait for replies). Returns process was a bit annoying. No returns label in parcel or via email so have to pay with Royal Mail (who then failed to collect) but all was sorted and I received refund after a few days (with email confirming). Hoping to order from again and having a better experience”

Posted 8 months ago

“Hi The scanner quality is good, both regarding building quality and scanned images. Scanning speed at the highest resolution is very slow. Disappointing to purchase the most expensive scanner, receive version 8 of the Silverfast software, and find out that version 9 is available for 249 Euro. The software has a lot of options but is not easy to work with.”

Posted 8 months ago

Thanks for your purchase, and we're pleased that the scanner arrived intact and is operating OK. There is a free upgrade to Silverfast v9 available to you within 2 months of the purchase date. Details here https://plustek.com/content/en/faq/sf9-upgrade-8xxx.php

Posted 8 months ago

“Quick delivery good products but .... the relatively small contents were packed in a large cardboard box full of torn paper, plastic airbags, miscellaneous bubble wrap, corrugated cardboard, other cardboard bita and pieces. A jiffy bag, some foam sheet. More recycling than I'd normally produce in a week necessitating a trip to the dump to get rid of it all. Looked like the warehouse bin had been tipped into the box on top of the goods. Major negative in deciding whether to buy from again.”

Posted 11 months ago

“Meh. I bought a piece from them (a camera power adapter) that turned out to be non-functional on its own which was not clear from the description. I asked for technical support on how to make it functional (e.g. to recommend another component that they might sell), and never got a response. Instead, I got an automatic request to write a review. So here it goes. I suppose I can expect further spam, not technical support.”

Posted 2 years ago

We don't have any record of your enquiry. As it says in the product description: 'The CRSFW50 Camera Coupler fits the battery compartment of Sony cameras using the NP-FW50 battery, and is used in conjunction with the Case Relay Power system to provide a continuous power supply.', so we don't think it could be clearer. If you don't want the power system you can return the adapter cable for a refund.

Posted 2 years ago

“The speed of the service was excellent. The quality of the camera obscura up to a high standard, but everything else could be better. I am not complaining, but the corners on the instruction book are creased. The stickers were folded and creased. Also, the exposure calculator was the same as the stickers, folded and creased. It could all have been avoided. Some of the instructions on how to make the exposure calculator don't make sense. Anyone new to photography and building the calculator has got a problem. The price, build quality and speed of service are brilliant!”

Posted 2 years ago

Thanks for your review. We're sorry about the problems with the Ilford Obscura camera box contents, and can assure you that it was 'factory fresh'. Your observations have been passed on to the manufacturers, Harman Technology. If you would like replacements, please let us know.

Posted 2 years ago

“One of the items was on back order. It took 5 weeks to fullfil the order. I don't recall seeing any information on their website on how long it would take. I had to instigate all communication relating to updates and order progress. Although I got a reply to every email, within 24 hours, the response was terse, to say the least. Would I order from them again? Yes, but only if the item was in stock. Happy to help you update your IT systems to automate notifications.”

Posted 2 years ago

“I ordered an item and it never arrived so I emailed the company and they said there was a delivery issue. I can quite understand that import/export is problematical with Brexit and this item was from Italy but Speedgraphic never said this when I placed the order (it appeared to be in stock), I had to chase them and they didn't really follow up. So good price but nul points for customer care. Fortunately it wasn't urgent but I feel they could have done a lot better and been a little more proactive.”

Posted 2 years ago

We're sorry that you had to wait for these Manfrotto studs. Products such as this would typically be available in a few days from the importer but now are taking weeks to appear. Unless the distributor has them in stock they, and we, cannot give a firm delivery date in the present circumstances. As well as delivery days from our suppliers in the EU caused by Brexit (which is starting to improve), the raw material supply chain from the Far East is also in some chaos, caused by COVID-19 handling restrictions at ports and containers being in the wrong part of the world, preventing sailings departing from China on time, or at all.

Posted 2 years ago

“Good service but a bit slow”

Posted 2 years ago

“A bit pricey but will hopefully do the job.”

Posted 3 years ago

“Got very concerned about delivery. It took 7 days and only had to travel a few miles,had I known this would of collected it. Had to phone twice only to be told it was royal mail's fault. I would have paid delivery on such an expensive item.”

Posted 3 years ago

Just to appraise you of how the postal system works. All packets are now sorted at large centres around the UK. GU postcode packets used to go to Guildford and back out again, but not any more. They never were picked up by a postman and taken 'down the road' to our customers. Unfortunately delays at Christmas are inevitable. Please also note that a next day delivery option is available either when ordering from our website or on eBay.

Posted 3 years ago

“sadly had to return as it was not the right one for my projector.have not received refund yet”

Posted 3 years ago

Just received today Mrs Carter and your refund is being done now.

Posted 3 years ago

“The item was at a fair price, as described, well packaged, but it took longer to arrive than I expected.”

Posted 3 years ago

“B+W MRC XS-PRO Nano Clear 007 77mm filter was delivered promptly. Very happy. Filter has small mark on glass coating which fortunately doesn't impact on image quality. Filter box was closed but not sealed shut. Issues like these are something to watch out for on very high MP camera bodies.”

Posted 3 years ago

We're sorry that you felt the filter wasn't 100%, but just want to reassure you on a couple of points: B+W filters do not have sealed cartons or inner box and it may be possible for the latter to spring open in transit. We never return anything to new stock which isn't absolutely perfect, and we haven't had any B+W returns this year, so conclude that it is as supplied by the UK importer.

Posted 3 years ago

“Bought an item from Speed Graphic and item was OK but I needed some information about this item so I emailed them nearly two weeks and still waiting for a reply.”

Posted 3 years ago

Hello. We thought that we had replied to your question, but there may have been an email glitch as the person who did this is moving between home and our office at the moment. Anyway, the answer is that, whilst there is a general standard for the profile of Arca-pattern plates, there is no compatibility for the safety stop systems between manufacturers, so this feature on FLM plates will only work with FLM quick releases.

Posted 3 years ago

“livraison trop longue aurait du mettre sur son site que le produit n'était pas disponible”

Posted 3 years ago

You required two items which were not in stock at the time of placing your order. As explained by my colleague during the course of several emails, we could not get these items because the Lee and Ilford factories were closed during the lockdown. When the Ilford paper arrived in June, we promptly released your order. What more could we have done in the circumstances?

Posted 3 years ago

“I found the staff courteous and they were able to supply items both in stock and awaited. Communication was less than good as I wasn't made aware which items fell into which category. Pre-sales help was poor. I bought an MFT-Retro adapter which I have found to be limited in practical use for me, and had they made me aware of that limitation I would not have bought it but got an alternative. Watch for a bargain on e-bay!”

Posted 3 years ago

“I have not received the delivery yet but with all the COVID19 issues I am not really concerned yet. If you have any tracking I would appreciate it if you could send me an update on when I might expect it to arrive.”

Posted 3 years ago

“Delivery good. However the slide viewer did give a problem. The batteries would not stay in place and one had to be taped in place. Then worked well.”

Posted 3 years ago

“Awaiting completion of order hence the median star rating.”

Posted 4 years ago

“I ordered something. You sent it. What more do you want me to say? That it was a beautiful, heart-warming experience that made the dog so excited that he did a pooh on the carpet? Well it wasn't.”

Posted 4 years ago

Very droll.

Posted 4 years ago

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Speed Graphic is rated 4.9 based on 2,985 reviews