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Spice Village Reviews

4.2 Rating 1,275 Reviews

81 %

of reviewers recommend Spice Village

Company Reviews

Product Reviews

4.2

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two ordered item was not delivered, When I asked back, they were aware that, one was out of stock and other items they missed to include in the delivery.”

Posted 2 years ago

“The customer service was good and helpful but 2 times I had delivery issues with DHL and the parcel was sent back to the sender.”

Posted 2 years ago

Hello Meeradashini, Thank you for the feedback, we will definetly take this up with DHL and ask them to ensure deliveryis done properly next time onwards. Best, Shivam

Posted 2 years ago

“Some of the most expensive products that we received, were of very moderate quality. We would expect that when we pay high amount, the quality of products should be very good too”

Posted 2 years ago

“The vegetables which you send are rotten I didn’t expect this from you”

Posted 2 years ago

“- While ordering Shipment fee was charged despite ordering for more than 100 EUR - Shipment was not delivered to door step. Kept it in the ground flour and we had to carry to the 2nd floor”

Posted 2 years ago

“I was supposed to get one day delivery. The delivery was delayed and was delivered next day and hence I had to throw away all the perishable items like frozen coconut, 4 paneer packs. Arvi was rotten. Fresh vegetables were put at the bottom and heavy things like atta pack was dumped on it. Order # - 50064/1 , Delivery partner - Fairsenden”

Posted 2 years ago

“The order came on time but 2 articles were replaced with another product of different brand and butter packs were sent without cool pack.”

Posted 2 years ago

“Hi Team, I normally only buy rice and dry groceries from you'll, this time I ordered fresh groundnuts and it was completely rotten and had fungus almost the full 1 kg.. very disappointing”

Posted 2 years ago

“Packaging can be better. We are aware we ordered lots of heavy things. When we got the shipment the package was compromised and was worried if we lost any items. But luckily the contents were not missed.”

Posted 2 years ago

“1. SEPA is not functioning properly now, but was functioning good before 2.Very high minimum ordering value for free delivery”

Posted 2 years ago

“Order for 2 packets of fresh curry leaves which arrived after 7 days. One packet was okay. The second packet was rotten and had to it throw away:-(”

Posted 2 years ago

“Not satisfied”

Posted 2 years ago

“Received incorrect items in my order!”

Posted 2 years ago

“This was the 1st time we ordered from Spice village after hearing from friends but we are not happy. Even though we were in the house, the parcel was left at the ground floor neighbors and we did not find out for 3 + hours. The Dhaniya was already stale and got ruined in 2 days..same for Pudina..not fresh.”

Posted 2 years ago

“I ordered 2 coconuts n only 1 was delivered.. this happens with small items all the time, you dont deliver nor refund and i seem to loose trust in you”

Posted 2 years ago

“Probably not Spice village's fault, but poor choice or delivery agent for same day delivery. Didn't get my products at all and cancelled the delivery in the end. Very sad.”

Posted 3 years ago

Thank you for your honest review. We are extremely sorry to know about the experience you have had. We will make sure we improve our services for the same day deliveries.

Posted 3 years ago

“Wrong items were delivered. Items were reported to be out of stock after completing the order”

Posted 3 years ago

“I wish the vegetables were sorted well before shipping to remove the overripe and rotten ones.”

Posted 3 years ago

“Delivery was too late compared to the previous orders. Lady finger quality was not so great”

Posted 3 years ago

“I called you guys to add a few other items to my order and the guy who answered was so unprofessional, he didn't listen to my query, he asked me to give him the order number and without asking anything he just said I'll get back to you and hung up, I tried calling the number again and no one answered the call. I didn't receive a call back from him.”

Posted 3 years ago

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Spice Village is rated 4.2 based on 1,275 reviews