Spice Village Reviews

Name: Spice Village
Address: Tempelhofer Damm 206, Spice Village, Tempelhofer Damm 206, Spice Village, Berlin
Rating: 4.22

4.2 Rating 1,275 Reviews

81 %

of reviewers recommend Spice Village

4.2

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order online however the delivery came late and most of the fresh vegetables were ruined especially the bitter gourd was inedible.”

Helpful Report

Posted 1 year ago

“Delivery was quick. I placed 2 orders on two continuous weekends and got the items on Tuesday. Half dozen Alphonso mangoes that I got in the first week were extremely delicious. So next week I placed a new order for half dozen Alphonso and half dozen Kesar mangoes. Kesar mangoes were tasty, but almost all of the Alphonso mangoes were unfortunately badly rotten from inside, although they looked fine from the outside. I wanted to order more Alphonso mangoes from here but do not trust the quality anymore.”

Helpful Report

Posted 1 year ago

Thank you for your review and we are extremely sorry to know about the experience you have had lately with regards to the Alphonso mangoes. We would like to assure you that we receive a fresh stock of Mangoes every Monday and Thursday which we intend to sell within 48 hours upon receiving them. Unfortunately, delivering every single mango in an excellent shape is very challenging considering it a seasonal fruit. However, we will try our best to match the quality as per your expectations in the future. Please do not hesitate to contact us in case of any queries on : support@spicevillage.eu -Team Spice Village

Posted 1 year ago

“For a third time my order of mangoes +other fresh groceries was not delivered on the promised day. And was delivered 2 days after… the contents of the parcel were all ruined.. and such a waste of all the fresh food I ordered + money I spent. Please dont charge for the deliveries you cant make in the promised time.”

Helpful Report

Posted 1 year ago

Thank you for your review. We understand the experience you have had with the same-day delivery wasn't as per your expectation. Unfortunately, as we are not primarily into shipping, delays with delivering all the shipments on a given time as stated is something very challenging however, not impossible. Hence, we will always look forward to provide a flawless experience in the future. Please drop an email on : support@spicevillage.eu in case of any questions/queries. -Team Spice Village

Posted 1 year ago

“This is more of a review against the courier service, not the store. My parcel wasn't delivered home, instead, the courier guy kept calling me from the other street saying he can't find my apartment. When I explained to him the route, he refused to come. Finally, I had to go to him and he once again refused to get the parcel home even after I told him I will walk with him. I was heading back from sports training and had another bag of mine with me. So it was difficult for me to carry the box along. When I told him he blatantly said it's not his problem. It was a very unfriendly and irresponsible behaviour from him when the whole idea of online shopping is to get door delivery.”

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Posted 2 years ago

“Other than vegetables everything else was good, but Drumstick was all rotten”

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Posted 2 years ago

“Received damaged products and when complained after multiple calls they provided one coupon which was not working.”

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Posted 2 years ago

Thank you for sharing your thoughts and we apologize for the inconvenience caused, Shubhi. We hope you were made aware about the exact voucher code later. Please contact us again in case of any questions/queries. -Team Spice Village

Posted 2 years ago

“Delivery took about a week.”

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Posted 2 years ago

“The delivery guy didn’t delivered it at door”

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Posted 2 years ago

“Item was missing even though I was charged for it - TRS mustard 100gm”

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Posted 2 years ago

“my groceries came quite late - supposed to be delivered same day but did not get them until much later next night. I would love to re order if the delivery time improves.”

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Posted 2 years ago

“My very first order was a headache for me !!”

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Posted 2 years ago

“New website design is not userdriendly”

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Posted 2 years ago

“We placed the order only because we needed curry leaves. we never received dem. It's better you inform the customer beforehand and don't offer this item if you are out of stock.”

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Posted 2 years ago

“The parcel was not delivered to home. We had to collect and carry from 3km far”

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Posted 2 years ago

“Would never order green vegetables from online. Had 2 experiences in which both of them were spoilt. I never get one day or two days delivery even if I order on the Monday morning or Saturday night.”

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Posted 2 years ago

“Order Processing and shipping are super and timely. But received spoiled vegetables.”

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Posted 2 years ago

“Delivery guy was so rude.”

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Posted 2 years ago

“Product availability is a big concern.. previously Indian utensils were available, but now it is not available. Very limited Amul products.”

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Posted 2 years ago

“Ordered a Tor Dal Packet. It was completely torn . All the Dal had spilt in the box. 1 item was missing .”

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Posted 2 years ago

“Many Items missing on the order . Wet items ( refrigerator sensitive) came in a normal cardboard box with no cool bag. So I don’t know how long it’s been sat in the delivery vehicle. Not sure if I will order again.”

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Posted 2 years ago

Hi, your order does not have any frozen items. Please check your review once again.

Posted 2 years ago

Spice Village is rated 4.2 based on 1,275 reviews