Sport Chek Reviews

1.6 Rating 472 Reviews

14 %

of reviewers recommend Sport Chek

Company Reviews

Questions

Metrics

1.6

Based on 472 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Sport Chek resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 58% of reviewers feedback is Sport Chek takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

75.76%

Industry Average

“ Hello I was in on Wednesday aug 10th after 7pm . I had excellent service from a lady named Melissa. She was great attended my needs and helped me find an alternative solution to a product that wasn't in the store. She was friendly and personable from start to finish. ”

- Anne

“ Emily at the Moose Jaw store gave excellent service. I have specific needs for my feet and found me 2 pairs of runners that were perfect. I took them both. ”

- Dianne Buchholz

“ This review is for the pregnant girl by the name of Jean or June...cant remember. I was in a Sport Check in Chinook centre and the girl that assisted me went above and beyond.The size I needed wasn't in and she called to make sure the it was at the other store but wasn't which saved me a trip./We then ordered online right there and it will be delivered to my home. Fantastic service! ”

- Mark Eberle

Sport Chek Reviews

Customer Service - Good