SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 424 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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Metrics

1.1

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful, Unethical company that preys on vulnerable people In Oct 19, I placed an order for broadband. I lawfully recorded the call in which we agreed the start date. I made it clear I have a life-threatening medical condition. I also stated I require all comms in large print. SSE subsequently cancelled my order for reasons unknown and failed to resolve the matter to my satisfaction. So, I cancelled well within the 60-day Happiness Guarantee, which states you can cancel free of charge. Following cancellation, the company sent me a barrage of small-print letters it knew I could not read. Since there was no need for contact, I wrote to head of complaints asking them to cease contact. Meanwhile, I received a threatening letter telling me I still had to pay all bills! In response, I made a subject access request on Nov 19 asking for the contract that serves as the legal basis for any charges they planned to generate. They never responded thus breaching their statutory obligations under the DPA. Yesterday I came home from a hospital appointment to find a demand from SSE for payment within 7 days! SSE has generated a demonstrably fraudulent bill since I don’t have a router or a land telephone and they haven’t been able to provide a contract between us (because there is none, since I cancelled). As a direct result of SSE’s behavior, my condition has deteriorated and I have stared suffering seizures. I have also had to stop the potentially life-extending treatment I was on because my doctor advises it cannot be used in the presence of heart palpitations – which I have suffered since receiving the fraudulent bill. So SSE is literally putting my life at risk. SSE staff are happy to lie and mislead customers in the full knowledge I am recording the call. My evidence proves my case unequivocally and I am confident the Ombudsman will find in my favour, but meanwhile SSE is going to keep demanding money and adding late charges, potentially ruining my credit rating. What a way to treat a vulnerable customer. SSE is an utter disgrace. Die to the extenuating circumstances, even Ofcom has intervened – they don’t generally get involved in complaints but they have instructed SSE to stop harassing me. Please, stay away from this dishonest, unethical company and if you do have dealing, record all calls. It is lawful so long as you tell the at the outset you are recording. I thank god I had the foresight to record all calls I have provided the Ombudsman with full medical evidence to back up my claim”

Helpful Report

Posted 5 years ago

“Disgraceful, Unethical company that preys on vulnerable people In Oct 19, I placed an order for SSE broadband. I lawfully recorded the call in which we agreed the start date. I made it clear I have a life-threatening medical condition. I also stated I require all comms in large print. SSE subsequently cancelled my order for reasons unknown and failed to resolve the matter to my satisfaction. So, I cancelled well within the 60-day Happiness Guarantee, which states you can cancel free of charge. I never took possession of a router and do nit have a land phone. Following cancellation, the company sent me a barrage of small-print letters it knew I could not read. Since there was no need for contact, I wrote to head of complaints asking them to cease contact. Meanwhile, I received a threatening letter telling me I still had to pay all bills! In response, I made a subject access request on Nov 19 asking for the contract that serves as the legal basis for any charges they planned to generate. They never responded thus breaching their statutory obligations under the DPA. Yesterday I came home from a hospital appointment to find a demand from SSE for payment within 7 days! SSE has generated a demonstrably fraudulent bill since I don’t have a router or a land telephone and they haven’t been able to provide a contract between us (because there is none, since I cancelled). As a direct result of SSE’s behavior, my condition has deteriorated and I have stared suffering seizures. I have also had to stop the potentially life-extending treatment I was on because my doctor advises it cannot be used in the presence of heart palpitations – which I have suffered since receiving the fraudulent bill. So SSE is literally putting my life at risk. SSE staff are happy to lie and mislead customers in the full knowledge I am recording the call. My evidence proves my case unequivocally and I am confident the Ombudsman will find in my favour, but meanwhile SSE is going to keep demanding money and adding late charges, potentially ruining my credit rating. What a way to treat a vulnerable customer. SSE is an utter disgrace. Die to the extenuating circumstances, even Ofcom has intervened – they don’t generally get involved in complaints but they have instructed SSE to stop harassing me. Please, stay away from this dishonest, unethical company and if you do have dealing, record all calls. It is lawful so long as you tell the at the outset you are recording. I thank god I had the foresight to record all calls I have provided the Ombudsman with full medical evidence to back up my claim SSE engages in fraud to intimidate people into paying money they do not owe”

Helpful Report

Posted 5 years ago

“very expensive, the quote that they will give will be changed the next month avoid if is possible ...”

Helpful Report

Posted 5 years ago

“Just got my annual report and used the figures to get a quote from here - and initial increase of some £13 per month from SSE which I know from experience will increase after a while. Im with Bulb and am currently £100 odd in credit with them. ENOUGH SAID.”

Helpful Report

Posted 5 years ago

“Changed to Bulb a year ago from SSE and have not been happier. They couldnt even get THAT right, so I managed to get £100 compensation for my troubles. Goodbye to year on year price increases.”

Helpful Report

Posted 6 years ago

“No service on annual boiler cover. Rip off.”

Helpful Report

Posted 7 years ago

“Switched from sse energy who I had nothing but problems with , no hassle switching, keep you well informed of any price increases, I send meter readings every month so I know exactly what I’m spending, bulb credited my account with £10 ,use my code and you will get £75 ,just contact with me after you join in ,and you will get additional 25 via ppal refferal75gbp.tk”

Helpful Report

Posted 6 years ago

“No doubt this company has 1 star it's sooooo horrible. Please do NOT use this as your broadband provider. You'll speak to some lady in UK somewhere who will not do a thing to help other than follow some BS manual and ask questions like, "is your router not working because it is on a wooden stand?" I mean... are you flippin' kidding me? 5 days later on most expensive service tier and my internet drops out literally every couple of hours. I've talked to 3 different people, lodged a complaint, been incredibly patient and now I just want to clunk all their stupid heads together and get my money back.”

Helpful Report

Posted 7 years ago

“Is there any fear of anybody answering the ¥%€+#€$+ phone. Your customer service is worse than hopeless and your ability to to send a correct,accurate,and honest bill even more so.”

Helpful Report

Posted 7 years ago

SSE is rated 1.1 based on 424 reviews