SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 416 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar to other reviewers on here, if there was a zero stars options I'd opt for that. On moving into our flat in June 2018, our letting agent told us were switched to Octopus Energy for gas and electricity. A year later SSE took aggressive delight in informing us our gas account hadn't been changed over and we were being supplied by SSE and owed money to them. After an arduous complaint saga back and forth via email, SSE sent a warrant officer and two engineers to install a pay as you go meter. We had to pay minimum £10 per week to clear a £510, over and above what we'd paid to Octopus. SSE charged us £38.00 for a locksmith entry which wasn't required and to explain this was torture. Not able to open an account online, not able to talk to someone after 45 minutes waiting on the phone, honestly I recorded 10 different occasions were we received aggressive / late / irrelevant correspondence in regrard to issues with them. Luckily, we've paid the debt to them now and switched our gas account pronto. Shysters SSE, pure and simple, AVOID at all costs.”

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Posted 4 years ago

“soon quickly signed me up but however there was a debt left on my meter for the gas which is not my problem however I've been ringing them everyday to get this sorted so someone can uncap the gas. they are genuinely stupid and yeah do not go near this incapable company”

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Posted 4 years ago

“Awful company who have ripped us off with claiming we owe more money than we actually did for gas and electricity. Every time I call I hold for over half an hour and speak to people in South Africa who have no clue what they’re doing. Have transferred a debt to a debt recovery agency when I have already paid. Have an outstanding complaint reference from over a month ago and someone still hasn’t got in touch with me. They’ve caused hell for my mental health and have daily anxiety attacks because of their incompetence. Do not advise anyone using them as they are the worst supplier I have had in all my life.”

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Posted 4 years ago

“If I could I will give a 0 star , try to sort it out issue over the phone and they closing fone on my face why I'm talking to them , ripping people off , for 27 days use of light and charging My mobile in my little studio they charge me 280£ ridiculous, worse company ever , sse shame on you , stealing from people”

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Posted 4 years ago

“Terrible company. I've spent an hour now just wanting to correct a mistake in my bills. The support of the company is located somewhere in India, the operators switch me from one to the other in a circle. No result.”

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Posted 4 years ago

“Dear Customers, please read my review about this SSC UNPROFISANAL energy company. It's extremely bad and unacceptable service from this mish-mash company two weeks no electricity in the property and 500 phone calls, speak to 5o different people and not resolve the issue. the staff so so rud and with very very bad manners and disrespecting the customer. especially Mr, Ahmed at customer service in head office he needs to be trained to pick up the phone and talk to the customer. this company even doesn't deserve one star should have 10 mines 0 stars.”

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Posted 4 years ago

“Have a smart meter went to my shop to top up both metres where I was given to top up codes my smart metre wouldn't take codes which I tryed putting in a few times so tryed phoning sse it took me 45mins to get through and man said he couldn't help me I needed another number where he put me through which I got cut off I phoned the number which was stated in booklet 03450260677 so my top up still isn't on so will defo be looking to change to a different company I don't think this is how anyone should be treated not just me as I am a cancer paintent”

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Posted 4 years ago

“Horrible experience. It started with booking in for a smart meter. Guy called in the morning and tried to come earlier than the appointment booked, we explained we couldn’t do this as my partner was working and the electric needed to be turned off. The guy then tried to make us feel bad and explained he didn’t want to come because he had to travel somewhere else in the afternoon. We told him he needed to stick to the original time as we could not change. He decided to never turn up. We tried to contact SSE about this who told us we wouldn’t be able to get another appointment for another month and would have to book another half day off of work. We told them this was not acceptable and we wanted to raise a complaint as the excuse for not turning up to the appointment was for “covid reasons” which was just pure lies. They then passed us through to different departments which told us we had been passed through to the wrong departments. We were on the phone for 2 hours trying to find someone to help. They then said we would get a call back the next day which never came. We then callled again and they said a manager wasn’t available but we would get a call back before the end of the day which again never happened. Next time we called they told us the complaint had been closed and resolved without us knowing. We have now opened the case again and expected a call back today which still hasn’t happened. We’ve spent so much time trying to get out of a contract penalty free due to the awful service provided. Never been with a company so unorganised and useless”

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Posted 4 years ago

“If I could give SSE -10 star I would this is the worst company ever. How the hell can two employees in a 3 bedroom house pay up to 3000£ a month. Absolute madness. This is by far the worst company I have ever come across. My wife and I live in a 3 bedroom house and use minimum electricity and gas, I am never home cause of my job. Every 4 months I am paying 600-800£ extra on top my tariff of 90+£ I pay each month, so this works out to 3000£ annually (its a joke) We went to Sicily for 3 weeks for our wedding and I still paid the same average amount, even when the house is empty. When I moved into the property I called SSE and give them my reading on the same day, two months later I called them because of a little discrepancies with my bill and they give me a meter reading which is not the one I submitted. I battled this issue back and forth with SSE and no one give a s***. This leave me with no other choice to leave SSE and went to another provider. I am now happy with the amount I pay which is much reasonable. Never again will I ever use SSE or even advice anyone to use this company. SHOCKING”

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Posted 4 years ago

“Do not go with this company full of lies nobody knows what they are doing I asked to go on prepayment from the off they did what they wanted to do and put electricity on a monthly dd and gas on a quarterly bill that is definitely what I did not ask for and there customer service is appalling EditDelete Share”

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Posted 4 years ago

“Been a customer for about a decade, so naturally wanted SSE to take over the contract when we moved into our new house. After an hour on hold getting passed from department to department I ended up back where I started- nobody knew who was responsible for changing out an old meter. My partner tried to set it up today as a new customer and was spoken to so rudely that we gave up completely and hung up the phone.”

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Posted 4 years ago

“Had a smart meter fitted last year, we built up a nice amount of credit by being extra savvy with heating and hot water. Had £400 in credit, filled in the moving home section and suddenly the page refreshed after and our credit was £79. £321 charge for no reason and no evidence of the charge at all! Tried calling and got hung up on after being on hold for 55 minutes. I will be taking legal action against this company”

Helpful Report

Posted 4 years ago

“If you get a higher bill than you would expect from SSE then check carefully the calculation. In my case they are charging me nearly 3 times than they should. I am afraid that 'error' might be happening to thousands more. In my case I have provided SSE with gas meter readings in metric units but their automated calculation is considering that my readings are in Imperial units. Therefore prior to converting the reading to kWh they convert my reading from imperial to metric units by multiplying it with 2.83. If your gas reader is metric (m3) this conversation is not required. I have contacted SSE to explain them this issue several times (lost counting) and have also filled a formal complaint and discussed this with supposedly SSE specialists without any success in resolving it. The people I have spoken to are not truly competent and are not able to understand or resolve this issue. Their stance is that the automated system is right and this is how everyone is billed therefore I am wrong. They are not able to explain why the calculation is converting metric units (supposedly imperial) in metric units. This story is going on three months now and still is not resolved. I have spoken more than 10 times and wrote emails to head of customer services and did formally complaint but no luck. They are responding to my complaints even though it takes days and hours to wait in calls but they are not doing anything about it and they keep on passing this to other specialists and other specialists to discuss. I have enough evidence now to go to the ombudsman hoping that they can help me resolve my dispute with SSE. This is a terrible company! Try to avoid them at any cost and if you have bills with them make sure you understand the way you are charged and make sure this is right!”

Helpful Report

Posted 4 years ago

“Literally the worst customer experience of my life. over 100 emails, phone calls: their staff are not supported or empowered, their is zero internal communication. Their systems are not fit for purpose. Not a care in the world for customers. If anyone from SSE cares, please get in contact with me.”

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Posted 4 years ago

“worst customer service ever ever”

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Posted 4 years ago

“I never write online reviews but this was so shocking I had to share. this is quite comparable to a scam ! I am shocked that such things are allowed in the UK and performed by a large known corporation. and on top of that customer support was a nightmare, literally days and weeks of my work hours wasted just to get a hold of them. I was with them for 3 months only. I pay attention to my meter readings and take frequent photos, I use excel to calculate my actual electricity cost to the decimal. I had used 400 kwh which accounts to around 83£, I had already paid 60£ in direct debit so I only needed to pay 23£ more. They sent me a bill with £174 !!! there was no way 400 kwh cost 174£+ 60£. I called to complain and it took DAYS to get a hold of someone, they said "sorry there is an error we're gonna bill you £100 instead". I said that's still outrageously high for my actual readings. the guy got angry and started pressuring me to pay, I told them I will not pay until you give me the breakdown of my bill which they refused so I hanged up. I called again for DAYS before I could get someone. this time I was prepared: I told them ahead of time I have evidence of my readings, I took photos and videos and here are the exact numbers of my meter, so they lowered the bill to 90£, which was still high ! they lowered it again to 53£, which was still high compared to my actual usage ! I challenged again and kept asking for the breakdown, until they got the bill accurately down to 23£, which in addition to 60£ I had already paid results in exactly their kwh price of around 20 cents. As soon as the agent got the payment he hanged up on me !! as if to say he was not happy with me. In summary this was truly a nightmare, from the phone delays to the customer support to them trying to snatch 174£ off me instead of my actual final bill of 23£. INSANE, NEVER AGAIN SSE, NEVER !! I AM WARNING ALL MY FRIEND AND FAMILY”

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Posted 4 years ago

“We were told by our boiler engineer that gas had stopped coming into the meter! we tried the emergency number as my wife is disabled and we had been without heat and hot water for 3 days. After explaining we were told the number only dealt with pay as you go and not emergencies! tried three times and spoke to 3 people, left hanging on for ages, total time for the call was 40mins, this was really unacceptable and very stressful indeed. Turned out the battery had expired in the meter and the meter did not communicate that fact! Would not recommend this company customer service is shocking.”

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Posted 4 years ago

“rubbish supplier”

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Posted 4 years ago

“Please avoid this company . It has been a nightmare and so stressful . Have called numerous times and wait for hours for response . Have sent complaint mails and no response now going to ombudsman. They are cute you charging my husband for electricity in a flat he does not live in as they put the wrong number of apartment I. The block we moved into .so we are paying for the flag we live in and the one they set up incorrectly despite them acknowledging their mistake . So they are knowingly trying to extort money rather than refunding as they promised . They are committing fraud . They also got my personal details and have sent me a keyed despite me never sharing my data so a GDPR breach as well . You are a joke see the in court for fraud and breach of personal data. Please please do not use this company .”

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Posted 4 years ago

“I have never seen a worst company and a worst Customer Service. In December I submitted my meter reading and I received a bill more than £500. I checked the meter reading and it sent wrong by me. I started calling the customer service and I have been calling the customer service for at least 10 times in nearly 2 months. I have been providing 4 more meter readings and an email with a picture of my meter. I have been told we will set up your meter reading and sort it out. Nothing has happened yet. I received a legal warning note and that is not right. I have asked to send an engeenier and check my meter as the meter is outside the property the engeneer does not have to come inside the property but nobody is coming. You They are forcing me to pay for gas I have never used instead of helping me! The customer service is not even recording my story and every time I have to repeat my self. Instead of helping customers they are ignoring, sending legal warning and doing nothing to help. This company is psychologically abusing me and the stress that this matter is haveing on my life is huge.”

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Posted 4 years ago

SSE is rated 1.1 based on 416 reviews