St Martin Blue Reviews

Name: St Martin Blue
Address: 1209 Churchill Downs Dr, Waxhaw
Rating: 4.76

4.8 Rating 517 Reviews

95 %

of reviewers recommend St Martin Blue

4.8

Based on 517 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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St Martin Blue 5 star review on 29th May 2026

Philip

St Martin Blue 5 star review on 13th March 2026

John

St Martin Blue 5 star review on 1st March 2026

Jillian

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“St Martin Blue was top notch to work with. They made the entire process easy.”

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Posted 2 months ago

Dear John, Thank you so much for your kind words. We are delighted to hear that your experience with St Martin Blue felt smooth and effortless from start to finish. Making the process easy and enjoyable for our guests is always our goal. We truly appreciate your trust and look forward to welcoming you back to St Martin again soon. Warm regards, The St Martin Blue Team

Posted 2 months ago

“We have used St Martin Blue in the past and we will use them again. They are responsive and very helpful in planning our trips to St Martin.”

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Posted 2 months ago

Dear Lawrence, Thank you so much for your continued trust in St Martin Blue. We are delighted to hear that our team has consistently helped make your trips to St Martin smooth and enjoyable with responsive and helpful service. It truly means a lot to know you plan to return, and we look forward to assisting you again with another memorable stay. Warm regards, The St Martin Blue Team

Posted 2 months ago

“Such an easy review to write. Simply stated, St. Martin Blue was outstanding to work with in all aspects of booking our Villa in St. Martin. Villa Specialist Eddie Hunt and Concierge Mary Patti were super knowledgeable and helpful, as well as quick to respond to all my questions as they guided us through the entire application process and the amenities available.Thank you St. Martin Blue!!!!”

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Posted 2 months ago

Dear Bodo, Thank you so much for your wonderful feedback. We are truly delighted to hear that your experience with St Martin Blue felt seamless from start to finish. It is especially rewarding to know that Eddie and Mary Patti provided such knowledgeable and attentive support throughout the planning process. We sincerely appreciate your kind words and look forward to welcoming you back to St Martin for another exceptional stay. Warm regards, The St Martin Blue Team

Posted 2 months ago

“First of all St Martin Blue did an amazing job of accommodating us once we learned of the overwhelming amount of sargassum that had been in the area around our originally booked villa. It was much appreciated that Eddie and Mary were able to accommodate us despite the short notice. They did a fantastic job of orchestrating the change. Upon arrival at the villa, we were met by the concierge Cheyenne, who unfortunately seemed to be inconvenienced when providing us the brief tour and answering questions. She was not helpful during our stay and also for departure did not reach out with any updates about our delayed airport transportation until she was contacted. This was nothing like our previous stay where our concierge was very attentive and responsive. We are hoping that this was a fluke as we really did look forward to coming back to St Martin through SMB.”

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Posted 2 months ago

“We seem to have credits from our 3 visits but have not been told how to use them??”

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Posted 3 months ago

Thank you for your review and for staying with us again, we truly value your loyalty. Yes, you do have reward credits available on your account, and they are very easy to use. For anyone wondering the same, here is how it works: • Your credits are held as points in your Isle Blue account • When making a new booking, simply log in and select “Redeem Points” at checkout • The value is automatically applied to your reservation You can use your points toward villa stays as well as concierge services such as transfers, experiences, or rental cars. If you would prefer, our villa specialists team can also apply your points for you and guide you on the best way to use them. You can contact them at reservations@isleblue.co Please feel free to reach out to us directly, and we will be happy to assist. We look forward to welcoming you back again soon. Warm regards, The St Martin Blue team

Posted 2 months ago

“We have used St. Martin Blue for five years now. Except for this year we have been very satisfied with the villas we have stayed at. This year we were very disappointed. With the exception of the location we don't feel this villa warrants itself as a "luxury" villa. St. Martin Blue should do a better job monitoring which villas they include.”

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Posted 3 months ago

“Excellent service.”

St Martin Blue 5 star review on 30th April 2026

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Posted 3 months ago

“We've used St Martin Blue numerous trips. Very reliable and responsive. Properties have never disappointed. Reality matched the advertized photographs”

St Martin Blue 5 star review on 28th April 2026

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Posted 3 months ago

Good day Vickie, Thank you for your thoughtful comments and for sharing your beautiful photos. It is truly a pleasure to host you, and we are grateful to have you as one of our valued guests. We look forward to welcoming you back again next year.

Posted 3 months ago

“We stayed at Ocean's One in April 2026. Service through St. Martin Blue was exactly as we hoped. Booking was very easy, Chelsea our concierge was very accomodating, had great suggestions, and was responsive. Thank you for making our trip memorable.”

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Posted 3 months ago

“Property was excellent, although very open and very buggy and overrun with wildlife. It was relxing and felt safe for the most part. Pool was great, although it was cleaned only once on our first day, and we never saw the gardener the rest of the week (so we skimmed it and cleaned animal matter left around it ourselves). Our concierge, Cheynne, was excellent and extremely helpful. Housekeeping, however, was dismal. Our bedrooms and bathrooms were never touched, we had to do our own laundry, and our kitchen was never cleaned except for some handwashed dishes left to dry on the counter (there was a dishwasher). The laundry room was groos, with a sink full of dirty towels and a used diaper that was there before we arrived, and stayed there the entire time. We are not rich, but we have used Isle blue previously and expect housekeeping to do more than the bare minimum--this is why we pay for your services. Other than that, your food services were excellent per usual.”

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Posted 3 months ago

“Patty-No concierge. One was supposed to be there. Housekeeping sucked. Couldn’t get clean towels. I would never stay at this villa again. The services that were advertised sucked. Abby- we have stayed with St. Martin Blue at La Bella Casa twice and Mes Ami’s once, all of these visits included concierge that were available daily. We were greeted with specialty drinks, we were met each morning with questions answered about the villa and how to use amenities, we were offered laundry service, we were offered assistance with excursions and services within the villa. This time, Cheyenne was not there to greet us, but told us she was delayed due to a flight issue. We were tired and ready to unpack and relax. We expected to see her the next day. We did not see her until 5 minutes before departure. We had massages scheduled during our stay and one of the guests had to be on standby to let them in thru the gate and figure out the set up. We had lunch delivered and again had to do the gate. We did not have help with the stove, microwave or ac units. The lights were also a learning curve. One night, we decided to stay in and we could not figure out the tv. Cheyenne sent someone and we waited for 35 minutes. He came and wanted to help but spoke no English. My husband and I worked hard with our little French and he worked hard with his little English and we figured out how to turn the tv on. We figured with the picture on the tv we were good to go. After he left we put in the movie and there was no sound. Our family night was over. Cheyenne only communicated thru text and asked to stop by only after we told her our frustration. Roy and Leo from the other villas would have set everything up. Our massages would have been waiting for us and they would have gotten us at the pool only to walk into the room. We would never had to fight the gate and figure out logistics. This is the feedback I have from the previous experiences we have had. As for housekeeping, the towels weren’t replaced and we were told we could do our own laundry except the washer and dryer were always full. Not the experience we are used to.”

Helpful Report

Posted 3 months ago

Thank you both for taking the time to share such detailed feedback. We are truly sorry that your experience did not meet expectations, especially given your prior stays with us. Following your review, we spoke directly with both the property and the property manager to address the concerns you raised. It’s clear that there were gaps in service delivery during your stay, and we sincerely apologize for the inconvenience and frustration this caused. We would also like to take a moment to clarify an important distinction in service. The previous villas you mentioned included a dedicated on-site villa host, whose role is to provide a highly personalized and continuous level of service exclusively for one property. In contrast, the concierge service at this villa is designed to support multiple guest stays across numerous properties and typically includes an arrival orientation along with assistance upon request throughout your stay. That said, the level of responsiveness and support you experienced fell short, and we regret that this impacted your stay so significantly. We also apologize for the approximately 15-minute delay in your welcome, which occurred because your flight arrived earlier than anticipated. Regardless, we understand how important a smooth and immediate arrival experience is, and we take responsibility for not delivering that to the standard you expected. Your feedback is extremely valuable and has been shared with our team so we can make the necessary improvements to ensure a more seamless and supportive guest experience going forward. We truly appreciate you bringing this to our attention.

Posted 3 months ago

“We just came back from a awesome vacation with our kids and grandkids (10 of us). Everything from booking our house (Solis), car rentals (2 cars), pickups and returns to the airport, to housecleaning (everyday but Sunday) Anna was tremendous in every way. We were in constant communication (restaurants, beaches, traffic and hot spots) with our Concierge Kassara. She met us at the house for an initiation meeting and visited us to check in to make sure things were going smoothly (which they were) and even followed up with candy for the smaller kids. I highly recommending booking with ST Martin Blue and by the way our house was spectacular!! You will not be disappointed!”

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Posted 3 months ago

Dear Howard, Thank you so much for sharing such a wonderful experience. We are delighted to hear that your family vacation was so enjoyable and that every detail, from booking to your time on the island, felt smooth and well coordinated. It is especially lovely to know that Anna and Kassara made such a positive impact with their care and thoughtful touches. We truly appreciate your recommendation and are thrilled the villa exceeded your expectations. We look forward to welcoming you and your family back to St Martin for another unforgettable stay. Warm regards, The St Martin Blue Team

Posted 3 months ago

“Incroyable expérience avec cette agence. Nous avons séjourner dans la villa Vogue Art à Saint Martin et la maison était encore plus belle en vrai que sur les photos. Tout était très bien organisé et efficace, tant au niveau du transport, du chef à la villa que de la location du bateau pour Anguilla. Je recommande vivement de réserver avec eux! Merci pour tout!”

St Martin Blue 5 star review on 22nd April 2026

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Posted 3 months ago

Dear Marie, Thank you so much for your wonderful feedback. We are delighted to hear that your stay at Villa Vogue Art exceeded expectations and that every part of your experience, from transport to the chef and your boat day to Anguilla, felt smooth and well-organised. It truly means a lot to us that you would recommend our services. We look forward to welcoming you back to St Martin for another incredible stay. Warm regards, The St Martin Blue Team

Posted 3 months ago

“St. Martin Blue made things easy and seamless before and during our stay! Would definitely recommend!”

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Posted 3 months ago

Dear Meghan, Thank you so much for your kind feedback. We are delighted to hear that everything felt easy and seamless both before and during your stay. Creating that effortless experience is exactly what we aim for. We truly appreciate your recommendation and look forward to welcoming you back to St Martin again soon. Warm regards, The St Martin Blue Team

Posted 3 months ago

“Had another great time at La Mariposa in St. Martin. Medhi, Agatha and the customer service support from St Martin Blue was fantastic and so helpful. St. Martin is our home away from home.”

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Posted 3 months ago

Dear Sandro, Thank you so much for your kind words and for returning to La Mariposa. We are delighted to hear that your stay was once again such a great experience and that Medhi, Agatha, and our St Martin Blue team provided such helpful and attentive support. It truly means a lot to be part of what feels like your home away from home. We look forward to welcoming you back to St Martin again soon. Warm regards, The St Martin Blue Team

Posted 3 months ago

“I’ll start off by saying the entire booking process was amazing and very accommodating. The car and food were delivered and the concierge provided a good overview of the house.”

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Posted 3 months ago

“Place and location was perfect. Everything was clean. I recommend 100%.”

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Posted 3 months ago

Dear Melina, Thank you so much for your kind recommendation. We are delighted to hear that the location felt perfect and that everything was clean and comfortable for your stay. We truly appreciate your support and look forward to welcoming you back to St Martin for another wonderful visit. Warm regards, The St Martin Blue Team

Posted 3 months ago

“Provided adequate help and information.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found the support and information helpful during your experience with us. Providing clear guidance and dependable assistance is always our priority. We look forward to welcoming you back again in the future. Warm regards, The St Martin Blue Team

Posted 3 months ago

“The villa could have been rated a 5 star, but the missed details and support services that were lacking really were a disappointment. We had maid service only 2.5 days out of the week, AWOL the rest of the days and no replacement personnel by 100% Villas; additionally no pool service - and the pool was down 6" on water level to be an infiinty pool (pumps & filters were not running either all week). Then ther is the issue of a missing groundskeeper to get rid of the bee's nest on the pool wall and the three wasp nests on the windows. Though the property has 'on paper' two full laundry sets, both dryers were broken and not repaired all week, so this really compounded the lack of housekeeping. Additonally there was a broken kitchen range hood, a dishwasher that could only run a limited cycle due to an 'Error Code', and several lights out through out the property. All of these seemed to be known issues when a Maintenance guy showed up to assess the dryers (though he could not fix them), nor repair any of the other issues. For the price we paid for the Amber villa, we were not expecting the neglect of basic amenities. We have rented on St. Martin in Terre Basse for over 25 years, and this is not one of the better experiences.”

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Posted 3 months ago

“This was my third and perfect holiday with St Martin Blue , I worked with Eddie Hunt and Mary Patti, and Cheyanne in St Martin . All the Villas are beautiful but the service and attention to detail and personal needs are spot on. Thanks again see you next year totally! N Buckley”

St Martin Blue 5 star review on 31st March 2026

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Posted 4 months ago

Dear Noel, Thank you so much for your continued trust and for sharing such wonderful feedback. We are delighted to hear that your third stay was just as perfect and that the care, attention to detail, and support from our team made such a positive impression. It truly means a lot to us, and we are thrilled to know you will be returning next year. We look forward to welcoming you back to St Martin for another exceptional stay. Warm regards, The St Martin Blue Team

Posted 3 months ago

St Martin Blue is rated 4.8 based on 517 reviews