St Martin Blue Reviews

Name: St Martin Blue
Address: 1209 Churchill Downs Dr, Waxhaw
Rating: 4.75

4.8 Rating 506 Reviews

95 %

of reviewers recommend St Martin Blue

4.8

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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St Martin Blue 5 star review on 29th May 2026

Philip

St Martin Blue 5 star review on 13th March 2026

John

St Martin Blue 5 star review on 1st March 2026

Jillian

158

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We seem to have credits from our 3 visits but have not been told how to use them??”

Helpful Report

Posted 1 month ago

Thank you for your review and for staying with us again, we truly value your loyalty. Yes, you do have reward credits available on your account, and they are very easy to use. For anyone wondering the same, here is how it works: • Your credits are held as points in your Isle Blue account • When making a new booking, simply log in and select “Redeem Points” at checkout • The value is automatically applied to your reservation You can use your points toward villa stays as well as concierge services such as transfers, experiences, or rental cars. If you would prefer, our villa specialists team can also apply your points for you and guide you on the best way to use them. You can contact them at reservations@isleblue.co Please feel free to reach out to us directly, and we will be happy to assist. We look forward to welcoming you back again soon. Warm regards, The St Martin Blue team

Posted 1 month ago

“We have used St. Martin Blue for five years now. Except for this year we have been very satisfied with the villas we have stayed at. This year we were very disappointed. With the exception of the location we don't feel this villa warrants itself as a "luxury" villa. St. Martin Blue should do a better job monitoring which villas they include.”

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Posted 1 month ago

“Property was excellent, although very open and very buggy and overrun with wildlife. It was relxing and felt safe for the most part. Pool was great, although it was cleaned only once on our first day, and we never saw the gardener the rest of the week (so we skimmed it and cleaned animal matter left around it ourselves). Our concierge, Cheynne, was excellent and extremely helpful. Housekeeping, however, was dismal. Our bedrooms and bathrooms were never touched, we had to do our own laundry, and our kitchen was never cleaned except for some handwashed dishes left to dry on the counter (there was a dishwasher). The laundry room was groos, with a sink full of dirty towels and a used diaper that was there before we arrived, and stayed there the entire time. We are not rich, but we have used Isle blue previously and expect housekeeping to do more than the bare minimum--this is why we pay for your services. Other than that, your food services were excellent per usual.”

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Posted 1 month ago

“Provided adequate help and information.”

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Posted 2 months ago

Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found the support and information helpful during your experience with us. Providing clear guidance and dependable assistance is always our priority. We look forward to welcoming you back again in the future. Warm regards, The St Martin Blue Team

Posted 2 months ago

“The Villa is truly beautiful with amazing views! Although its not equipped for families with smaller kids . Not baby proof at all , but if you are going just with adults , this would be the best villa we have stayed so far! We have been to this Island before and cleaning service has been wonderful, although you have to mention if you want something cleaned specifically, our kids feet were always dirty when it came to the floor”

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Posted 2 months ago

Dear Neringa, Thank you for sharing your thoughtful feedback. We are delighted to hear that you enjoyed the villa’s beauty and stunning views, and that it stood out as one of your best stays on the island. We also appreciate your helpful notes regarding suitability for younger children and specific cleaning requests. We will review this with our trusted partners to ensure expectations are clearly communicated and the experience can be even more seamless for future guests. We truly value your input and look forward to welcoming you back to St Martin again. Warm regards, The St Martin Blue Team

Posted 2 months ago

“Nice location in private gated community. Good walking/running paths. Best beach.”

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Posted 3 months ago

Dear Sean, Thank you so much for sharing your feedback. We are delighted to hear that you enjoyed the peaceful gated setting, the scenic walking and running paths, and the beautiful beach nearby. It is wonderful to know the location added so much to your stay. We truly appreciate your kind words and look forward to welcoming you back to St Martin for another relaxing visit. Warm regards, The St Martin Blue Team

Posted 3 months ago

“Too many information requests despite extensive submissions.”

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Posted 3 months ago

Dear Basil, Thank you for taking the time to share your feedback. We sincerely apologize if our information requests felt excessive. Our intention is always to gather everything needed in advance so that, once you arrive, you can truly relax and enjoy a seamless, luxurious vacation without being contacted for additional details. That said, we appreciate your perspective and will review our process to ensure it feels as effortless as the experience itself. We truly value your input and hope to have the opportunity to welcome you back. Warm regards, The St Martin Blue Team

Posted 3 months ago

“We previosly worked with Carimo which St. Martin Blue acquired. St. Martin Blue has done a great job, however their internal communication could use some improvement. Front end communications were not relayed to our concierge making her job a bit more difficult.”

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Posted 6 months ago

Dear Kim, Thank you so much for your kind words and thoughtful feedback. We’re truly happy to hear that your experience with St Martin Blue has been a positive one. We also really appreciate your note on the communication flow. We’ll follow up with our local partners to ensure better alignment and make sure your next visit is even more seamless. We’d love to welcome you back again soon. Warm regards, The St Martin Team

Posted 6 months ago

“I really liked the property and the cleaning staff was excellent The overall experience was great. However, we did not see our concierge the entire time we were on property which was SHOCKING! I would have given a 5 star had the concierge engaged.”

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Posted 9 months ago

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the property and found the cleaning staff excellent. At the same time, we sincerely regret that your concierge did not engage with you during your stay. This falls short of our service standards, and we truly appreciate you bringing it to our attention so we can address it with our team. We hope to have the opportunity to welcome you back and provide the seamless five-star experience you deserve. Warm regards, The St Martin Blue Team

Posted 9 months ago

“Very wonderful trip. Everything was well organized and well planned.”

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Posted 1 year ago

Dear Ken, We're so pleased you had a fantastic trip! Ensuring seamless planning and organization is our priority, and we're thrilled we could deliver that for you. Looking forward to your next visit! Warm regards, The St. Martin Blue Team

Posted 1 year ago

“We've used St Martin Blue numerous times and are pleased with their management of our reservations, requests and issue resolution.”

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Posted 1 year ago

Dear Vickie, Thank you for your continued trust in St. Martin Blue! We truly appreciate your loyalty and are delighted to hear we've consistently met your expectations. It's always a pleasure assisting you. Warm regards, The St. Martin Blue Team

Posted 1 year ago

“St. Martin Blue was great to work with before and during our stay. The only thing I would comment on is that the contact prior to arrival doesn't always know the exact things available at the accommodation (like toiletries). Ended up not being an issue but exact details are always helpful.”

Helpful Report

Posted 1 year ago

Dear Guest, Thank you for your valuable feedback! We’re so glad to hear that you had a great experience working with us before and during your stay. We truly appreciate your comments about the availability of specific details, like toiletries, and will make sure to improve the clarity of this information in the future. We look forward to welcoming you again soon! Warm regards, The St. Martin Blue Team

Posted 1 year ago

“The website is fantastic. Easy to find great properties and lots of activities and ideas at your fingertips. You should stock the houses with some basic supplies that make cooking easier. We didn't even have coffee filters or salt and pepper.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for your thoughtful feedback! We’re so glad to hear that you found our website easy to use and enjoyed exploring the properties and activity ideas we offer. We appreciate your suggestion about stocking the houses with basic supplies and we’ll share it with the property management team to improve future stays. We hope to welcome you back to St. Martin for another wonderful getaway! Warm regards, The St. Martin Blue Team

Posted 1 year ago

“House was beautiful. Maid was great. But concierge services and general help lacking.”

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Posted 1 year ago

Dear Paul, Thank you for your feedback. We’re delighted to hear that you enjoyed the beautiful house and appreciated the great service provided by the maid. However, we’re sorry to learn that our concierge services didn’t meet your expectations. We strive to provide exceptional support for all of our guests, and your comments will be shared with our team to ensure we address any gaps and improve our services moving forward. We hope to have the opportunity to welcome you back in the future and provide a more seamless and satisfying experience. Warm regards, The St. Martin Blue Team

Posted 1 year ago

“My points: 1. Driver did not show up. 2. After waiting for one hour, the concierge told us to take a taxi. 3. Concierge did not provide address to give the taxi driver. 4. The Concierge did not show us everything in the Villa (i.e. where to put garbage when full, remote, extra towels, pillow cases, etc.). 5. The itinerary received stipulated a 12pm check out, yet the concierge advised it was 11am.”

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Posted 1 year ago

Dear Susana, Thank you for sharing your feedback regarding your stay at Aston. We deeply regret the inconveniences you experienced. Your concerns have been relayed to the property management and concierge teams to ensure these issues are addressed immediately. Thank you again for bringing these matters to our attention, and we hope to have the chance to provide you with a much better experience in the future. Warm regards, The St. Martin Blue Team

Posted 1 year ago

“Overall a good experience, however made a request prior to arrival for bed rails and balloons for my daughters 5th birthday...neither were there on our arrival. I then made as second request while we were there and neither were delivered.”

Helpful Report

Posted 1 year ago

Good day Kenny, Thank you for your feedback. We're glad to hear that overall, you had a good experience. However, we sincerely apologize for the oversight regarding your requests for bed rails and balloons for your daughter's birthday. This is not the level of service we strive to provide, and we understand how disappointing this must have been. We appreciate you bringing this to our attention and will look at the issue with the local supplier to inquire what has happened. The St Martin Blue Team

Posted 1 year ago

“Very friendly and somewhat helpful. Could of been a bit more personal rather than just email communications.”

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Posted 1 year ago

Dear Dana, Thank you for your feedback! We're glad to hear you found our team friendly and somewhat helpful. We appreciate your suggestion for more personal communication and will work on improving this aspect. Your input helps us enhance our service, and we hope to provide a more personalized experience for you in the future. Warm Regards, The St Martin Blue Team

Posted 1 year ago

“St Martin Blue was very easy to use for villa reservation and airport transfer. The property was accurately represented in its advertisement. You were responsive to inquiries prior to travel. We will use your agency again. Although we didn't require concierge assistance with activities, Cheyenne was responsive to messages about transport and AC. Unfortunately, she didn't resolve AC issue. However, we do feel that St Martin Blue was well aware of an AC issue in the Mumbai master bedroom, but Cheyenne acted like our complaint was the first she heard about it. Apparently the AC needs some major repair. The AC would only cool to 25 C which was not comfortable enough for our guests to have a good sleep.”

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Posted 2 years ago

“We have used St Martin Blue for the last 3 years. They have provided us with agreat vacation rental experiance on five occasions now. I highly reccomend St Martin Blue.”

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Posted 2 years ago

“We rented Mubai for 2 weeks ! First 3 days we had considerale issues . . . Air conditioning, Hot water and TV - must report that the staff was outstanding in resolving all of our issues within 3 days! We did feel that all of the issues should have been checked and resolved before our arrival so that was a disappoitntment. Greatful for an outstanding staff. Loved the location and appreciated the amazing views and sunsets.”

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Posted 2 years ago

St Martin Blue is rated 4.8 based on 506 reviews