“My original order was lost and then I heard excuse after excuse. Not only did my desk take 7 weeks to get to me; but I was never sent the $50 refund that was promised after the desk was shipped. I've already sent an email with screenshots of the original emails with Jenny regarding the $50 refund. I never got a response. Very poor customer service and lack of follow through.”
Hi Jessica,
Thank you so much for reaching out and letting us know- this is certainly not the experience we strive for our customers to have. It looks like there were some unusual compounding issues causing the long delay on this order, so I am so sorry about that! I unfortunately was not able to find your email with the screenshots, but I went ahead and issued your $50 refund. Please reach back out to us at customerservice@standsteady.com or 703-688-3375 if you don't see that come through or if there is anything else at all that we can assist with! I sincerely apologize again for the inconvenience surrounding this order.
Best,
Katie from Stand Steady Customer Service
Hi Lana,
I'm so sorry to hear that you're not completely satisfied with your FlexPro Power converter. We do offer a 90 day return period if you decide it's truly not for you! Please reach out to us at customerservice@standsteady.com if you have any other concerns or if you decide to return the converter!
Best,
Jenny from Stand Steady Customer Service
“The product I purchased sat in the warehouse for a week with the shipping label printed. I had to contact the company and ask for status before they noticed it hasn’t shipped. They apologized for the confusion. Still don’t have my product”
“The website lists the width of the unit from mount to mount as 33”, but it is absolutely not... it’s closer to 31”. This matters as I have a glass top desk with a metal frame. The supports under the desk are exactly 33” apart! Which means the clamps could lock down on the front metal and the braces running from the front to the rear of the desk.
But your product is not as listed and as such it is only clamped to the small metal framing along the front side of the desk. The keyboard is on but is not steady.”
Hi Brian,
I'm so sorry for the confusion regarding the specs of this Keyboard Tray! The 33" we list and show is from the outer edge of one clamp to the outer edge of the other! The clamps themselves are both about 1" wide, which would put the inner dimension right around 31" which is what I think you were seeing. I'll reach out to my product team to advise them that there was some confusion and they'll look into making that more clear!
If you have any further questions or concerns, or if you decide to return the tray because it's just not working for you please reach out to us at customerservice@standsteady.com
Best,
Jenny from Stand Steady Customer Service
“Customer Service was excellent. My desk arrived broken. Katie kept me updated while trying to determine a solution. However, while waiting to find a resolution the desk went out of stock and then there was no way to repair the desk as the company does not have replacement parts. Now I’m stuck needing a desk still and have to dispose of this one. I was provided a refund but really needed the desk for my disability.”
“I received my order in 3 different shipments. I had to send 3 different emails and I got the wrong item. I ordered the adjustment to sit on a desk and received a different product. It was ok and worked out.”
“My ability to rate my experience is inclusive of the delivery of the product I ordered in a timely manner. It is also inclusive of the communication (if necessary) of notification of any delays I orderd the product but found it unusual that I have not received a confirmation email or a perspective delivery date. This would seem to be basic information that should have been included after I completed the transaction. Therefore I rate the experience poor/good at this juncture. However once the product is delivered????? Which I have no reference”
Hi Janice,
I'm sorry to hear that you did not receive a confirmation email after your order was placed! I'd be happy to provide that. Please reach out to us at customerservice@standsteady.com so we can better assist!
Best,
Katie from Stand Steady Customer Service
“Placing the order and taking the money, that's the easy part. Delivering on the back end is where the friction starts. If you can't get in stock merchandise, out the door 2 days later, then you just added extra time to the shipment needlessly. We are not starting off on favorable terms.”
“Ordering was easy enough, but no idea when the item will ship, let alone arrive. The company is absolutely non-committal about what to expect. I can handle waiting, but it is a much more patient process when I have an idea of what to expect.
I suffer from severe posture-related migraines. Working at home without an ergonomic station is excruciating. It would be good to know when to expect delivery.
I know everything is topsy turvy due to current circumstances, but the 🤷♂️ about the delivery date seems a bit nonchalant.
I still haven't heard anything about when the item might ship.”
Hi Roxanna,
I'm sorry that you did not receive information on shipping for your item! Please reach out to us at customerservice@standsteady.com with your order number so we can provide an estimate for you!
Best,
Katie from Stand Steady Customer Service
“The purchase was fine however I have still yet to receive an email regarding the shipping information with tracking number. I had to place a call to you for this info. The call was fine though and the employee was very helpful. I would like an email still with tracking and shipping information please.”
“I was using Internet Explorer when placing the order, all was fine until I went to change the billing address, the browser would not show and left side of the screen and there was no scroll bar at the bottom of the screen, I tried to minimize the screen but it look like your site is not responsive, it error three time when trying to process my credit card, it finely went through, each time it would pop up a field that was out of view in red to let me enter the info to process the card. I can not respond to the balance of the questions as it has not shipped yet.”
“Ordered this useful-looking laptop lifter twice. Both versions came chipped or dinged-it’s particle board & seemed to have been packaged poorly. Their customer service was courteous & efficient about returns, but i gave up on the desks.”
